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What is the purpose of using a customer survey?
What is the purpose of using a customer survey?
- To collect guest data, opinions, and reviews for marketing and service improvement (correct)
- To track customer's social media activity
- To send email marketing promotions to customers
- To update customer contact information
How can the Email Marketing System be used in relation to customer surveys?
How can the Email Marketing System be used in relation to customer surveys?
- To deploy customer satisfaction survey requests automatically (correct)
- To schedule social media posts
- To track website traffic
- To create customer loyalty programs
When is the best time to send an email requesting a review on TripAdvisor?
When is the best time to send an email requesting a review on TripAdvisor?
- Before the customer has finished their meal
- When the customer enters the store
- At random times during the day
- After the customer has logged out of the WiFi, with a link to the TripAdvisor account (correct)
What is one way to improve TripAdvisor ratings according to the text?
What is one way to improve TripAdvisor ratings according to the text?
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