Customer Success Metrics Quiz with Dan Martell

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Which metric is NOT mentioned in the text?

Customer effort score (correct)

Customer churn percent

MRR churn percent

Expansion MRR percent

What does CES stand for?

Customer Effort Score

Customer Engagement Score

Customer Experience Score (correct)

Customer Satisfaction Score

What is the purpose of monitoring the experience score for specific actions?

To prioritize customer success activities (correct)

To calculate net MRR churn percent

To measure customer satisfaction

To evaluate the first hundred days experience

What resource is mentioned in the text for managing KPIs?

Precision Scorecard Signup and view all the answers

What is the purpose of the Precision Scorecard mentioned in the text?

To manage KPIs and metrics Signup and view all the answers

Which metric measures the total revenue, including expansion revenue, lost on a monthly basis?

Net MRR churn Signup and view all the answers

Which metric measures the additional revenue added by customers over the lifetime of their account?

Expansion MRR percentage Signup and view all the answers

Which metric measures how likely customers are to recommend a company to a friend or colleague?

Net Promoter Score Signup and view all the answers

Which metric measures customer satisfaction with their support experience on a scale of one to five?

Customer Satisfaction Score Signup and view all the answers

Which metric measures the overall experience customers have with a company?

Customer Experience Score Signup and view all the answers

Which metric is used to measure the percentage of customers lost over a specific time period?

Customer churn percentage Signup and view all the answers

What is the purpose of the Precision Scorecard framework mentioned in the text?

To monitor customer success metrics Signup and view all the answers

Which metric measures the percentage of revenue lost over a specific time period?

MRR churn percent Signup and view all the answers

What is the expected return on investment for hiring a customer success manager, according to the text?

$5 of new revenue Signup and view all the answers

What is another term for customer churn percentage?

Logo churn Signup and view all the answers

Customer Success Metrics Quiz with Dan Martell

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