Customer Service Representative Requirements

What is a key skill required for a customer service representative?

Excellent people and communication skills (correct)
Marketing and advertising skills
Financial management and accounting skills
Inventory management and logistics skills

When is it worthwhile to hire a customer service representative?

When sales are consistently low
When there is an influx of emails and calls from customers (correct)
When the store is experiencing a high turnover rate
When the store is expanding to a new location

What is the primary role of a visual merchandiser?

To design and implement marketing campaigns
To highlight and display products in strategic ways to elevate sales and customer experience (correct)
To handle customer complaints and issues
To manage the store's inventory and supply chain

What is an additional responsibility of a visual merchandiser?

Helping with new product launches and promotions (C) Signup and view all the answers

What is a benefit of having a visual merchandiser?

They can help build relationships with suppliers (A) Signup and view all the answers

What is required for a customer service representative to work with?

Basic computer skills and familiarity with POS systems and customer service technology (D) Signup and view all the answers

What is a key skill for a store manager to possess?

Leadership and communication skills (A) Signup and view all the answers

When might a business owner consider hiring a store manager?

When the business owner wants to focus on other areas (C) Signup and view all the answers

What is a responsibility of an assistant store manager?

Handling customer concerns and questions (D) Signup and view all the answers

What is a characteristic of a store manager's role?

Overseeing the day-to-day operations of the store (B) Signup and view all the answers

What is a benefit of hiring a store manager?

Freeing up the business owner's time (C) Signup and view all the answers

What is an area of expertise for a store manager?

Sales, promotions, and merchandising (A) Signup and view all the answers

What is the main consequence for retailers who are slow to adapt to technological changes?

Being left behind in the market (D) Signup and view all the answers

Why is it important to invest in end-to-end solutions for store managers and associates?

To free them up for customer-facing activities (C) Signup and view all the answers

What is the key to navigating today's dynamic retail environment?

Embracing technology wholeheartedly (C) Signup and view all the answers

What is the result of streamlining labor forecasting, store execution, and communication?

Benefits for both the organization and the customer (D) Signup and view all the answers

Why is stakeholder buy-in important?

To ensure internal buy-in for technological changes (A) Signup and view all the answers

What is the consequence of businesses lacking real-time agility?

Customer disappointment at a time when brand loyalty is crucial (A) Signup and view all the answers

What is a major benefit of technology in retail operations?

Simplifying certain processes and gaining insight into consumers (A) Signup and view all the answers

What is the umbrella term for various technologies that assist retailers?

Information Technology (B) Signup and view all the answers

What is a significant enabler of the alliance between retailers and suppliers?

Information Technology (C) Signup and view all the answers

How does SM Retail monitor its in-store inventory?

By having personnel or merchandisers monitor their products and use EDI networks and their inventory system (C) Signup and view all the answers

What is the result of SM Retail's efficient systems?

A significant competitive advantage (D) Signup and view all the answers

How many suppliers are brought together to supply SM Retail's products?

More than 10,000 (D) Signup and view all the answers

What is the key to retail success according to the module?

To adopt a culture of innovation and agility (A) Signup and view all the answers

What is the benefit of embracing technology in retail?

To achieve more accurate labor forecasts and execute tasks consistently (A) Signup and view all the answers

What is a priority for retailers in terms of software investments in 2024?

Investing in marketing, retail management, and sales management software (B) Signup and view all the answers

Why is IT security software a priority for retailers?

To ensure privacy compliance with increased digitization and personalization (D) Signup and view all the answers

What is the result of adopting an agile approach in retail?

Identifying patterns and taking the next best action based on insights (C) Signup and view all the answers

What is the goal of retailers' technology investments in 2024?

To tackle industry challenges and position their business for success (B) Signup and view all the answers