5 Questions
What are the four tactical service functions identified by the TARP Model?
Input, response, output, and control functions
What is a key aspect of strategic service functions according to the TARP Model?
Maximizing the value of the customer experience
How does some executives' limited thinking about customer service impact the organization?
It limits service's contribution to strategic objectives
What is necessary for customer service to broaden its contribution to strategic objectives?
Proper conception, design, build, staff, and management of the process
What is the primary purpose of capturing information about individual customers' problems in tactical functions?
Classify and solve individual customers' problems
Test your knowledge about conceiving, designing, building, staffing, and managing customer service processes to contribute to strategic objectives. This quiz covers the TARP Model's identified functions and the broadening of customer service's contribution to the organization.
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