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Customer Service Habits Quiz

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Questions and Answers

What did the author do to help Mr. H improve his customer service habits?

Demoted him within the team

Reminded him to stay with the customer until a sale was made (correct)

Ignored his old habits

Provided negative feedback for abandoning customers

How did the team prioritize approaching customers based on conversion rates?

Those with lower conversion rates were approached first

It wasn't mentioned in the text

It was done randomly

Those with higher conversion rates were approached first (correct)

What was a method used to help timid team members gain confidence in serving customers?

Encouragement and praise from the author (correct)

Increased workload

Strict discipline and punishment

Isolation from customer interactions

What practice helped team members improve customer service skills besides constant encouragement?

<p>Buddy-sales</p> Signup and view all the answers

What was the result of the author's efforts in working with the team members?

<p>Team members eventually greeted and served customers with confidence</p> Signup and view all the answers

Customer Service Habits Quiz

Choose a study mode

Podcast

Questions and Answers

What did the author do to help Mr. H improve his customer service habits?

How did the team prioritize approaching customers based on conversion rates?

What was a method used to help timid team members gain confidence in serving customers?

What practice helped team members improve customer service skills besides constant encouragement?

What was the result of the author's efforts in working with the team members?

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