Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What did the author do to help Mr. H improve his customer service habits?
What did the author do to help Mr. H improve his customer service habits?
- Demoted him within the team
- Reminded him to stay with the customer until a sale was made (correct)
- Ignored his old habits
- Provided negative feedback for abandoning customers
How did the team prioritize approaching customers based on conversion rates?
How did the team prioritize approaching customers based on conversion rates?
- Those with lower conversion rates were approached first
- It wasn't mentioned in the text
- It was done randomly
- Those with higher conversion rates were approached first (correct)
What was a method used to help timid team members gain confidence in serving customers?
What was a method used to help timid team members gain confidence in serving customers?
- Encouragement and praise from the author (correct)
- Increased workload
- Strict discipline and punishment
- Isolation from customer interactions
What practice helped team members improve customer service skills besides constant encouragement?
What practice helped team members improve customer service skills besides constant encouragement?
Signup and view all the answers
What was the result of the author's efforts in working with the team members?
What was the result of the author's efforts in working with the team members?
Signup and view all the answers
Flashcards are hidden until you start studying
