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Customer Service Habits Quiz
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Customer Service Habits Quiz

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@RevolutionaryConsciousness

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Questions and Answers

What did the author do to help Mr. H improve his customer service habits?

  • Demoted him within the team
  • Reminded him to stay with the customer until a sale was made (correct)
  • Ignored his old habits
  • Provided negative feedback for abandoning customers

    • How did the team prioritize approaching customers based on conversion rates?

  • Those with lower conversion rates were approached first
  • It wasn't mentioned in the text
  • It was done randomly
  • Those with higher conversion rates were approached first (correct)

    • What was a method used to help timid team members gain confidence in serving customers?

  • Encouragement and praise from the author (correct)
  • Increased workload
  • Strict discipline and punishment
  • Isolation from customer interactions

    • What practice helped team members improve customer service skills besides constant encouragement?

    <p>Buddy-sales</p> Signup and view all the answers

    What was the result of the author's efforts in working with the team members?

    <p>Team members eventually greeted and served customers with confidence</p> Signup and view all the answers

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