Customer Service and Consumer Behavior
8 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which of the following is NOT a way that successful retailers identify their target customers?

  • By understanding customer habits and purchasing behaviors
  • By considering what motivates people to buy
  • By analyzing consumer data
  • By offering a wide variety of products (correct)
  • What type of information helps retailers determine customer behavior?

  • Geographic data
  • Psychographic data
  • Demographic data (correct)
  • Behavioral data
  • What type of cues can influence consumer behavior?

  • Internal social cues
  • External commercial cues (correct)
  • Psychological cues
  • Emotional cues
  • What influences the way consumers make purchase decisions?

    <p>Motivation</p> Signup and view all the answers

    Retailers must understand customer ______ and purchasing behaviors

    <p>habits</p> Signup and view all the answers

    Demographic data helps retailers determine customer ______

    <p>behavior</p> Signup and view all the answers

    Motivation influences the way consumers make purchase ______

    <p>decisions</p> Signup and view all the answers

    People-family, friends, coworkers, etc.-can influence ______

    <p>behavior</p> Signup and view all the answers

    More Like This

    QMB
    92 questions

    QMB

    IrreplaceableEmerald6900 avatar
    IrreplaceableEmerald6900
    고객 불평 및 서비스 실패 대응
    36 questions
    Use Quizgecko on...
    Browser
    Browser