Podcast
Questions and Answers
What is one commonality among all companies or organizations that provide good service?
What is one commonality among all companies or organizations that provide good service?
The development of a system and attitude promoting customer friendly service.
What does the term 'internal customer service' refer to?
What does the term 'internal customer service' refer to?
It refers to how a company or organization treats coworkers.
What is the key to successful customer relations?
What is the key to successful customer relations?
Communications and Relationships.
What is the significance of understanding what motivates the customer, according to the text?
What is the significance of understanding what motivates the customer, according to the text?
Signup and view all the answers
What does the term 'internal customer chain' refer to?
What does the term 'internal customer chain' refer to?
Signup and view all the answers
What does the phrase 'The customer is always right' derive from, according to the text?
What does the phrase 'The customer is always right' derive from, according to the text?
Signup and view all the answers
According to the Wall Street Journal article mentioned in the text, what happens when employees are poorly treated?
According to the Wall Street Journal article mentioned in the text, what happens when employees are poorly treated?
Signup and view all the answers
What are the two critical qualities of the 'Customer Friendly Approach' mentioned in the text?
What are the two critical qualities of the 'Customer Friendly Approach' mentioned in the text?
Signup and view all the answers
How should you grade insects if you are not sure if a specimen is A1?
How should you grade insects if you are not sure if a specimen is A1?
Signup and view all the answers
What should you do if a specimen is rare when packing specimens?
What should you do if a specimen is rare when packing specimens?
Signup and view all the answers
What should be placed around a butterfly specimen before placing it into the paper triangle?
What should be placed around a butterfly specimen before placing it into the paper triangle?
Signup and view all the answers
How should you pack eupholus spp. beetles?
How should you pack eupholus spp. beetles?
Signup and view all the answers
What information should be included when labeling a butterfly specimen?
What information should be included when labeling a butterfly specimen?
Signup and view all the answers
What should you do if a specimen is classified as A1 upon receipt of an order?
What should you do if a specimen is classified as A1 upon receipt of an order?
Signup and view all the answers
What should you do if packing R.straussi beetles?
What should you do if packing R.straussi beetles?
Signup and view all the answers
How should live butterflies and beetles be prepared for packing?
How should live butterflies and beetles be prepared for packing?
Signup and view all the answers
What should you do upon receipt of an order for a beetle specimen?
What should you do upon receipt of an order for a beetle specimen?
Signup and view all the answers
How should you store the dried butterfly specimen?
How should you store the dried butterfly specimen?
Signup and view all the answers
What percentage of the Top-500 businesses took more than 5 days to answer a simple question?
What percentage of the Top-500 businesses took more than 5 days to answer a simple question?
Signup and view all the answers
How long should business email be answered within to shine in customer service?
How long should business email be answered within to shine in customer service?
Signup and view all the answers
What is the percentage of companies that don't bother to answer business emails at all?
What is the percentage of companies that don't bother to answer business emails at all?
Signup and view all the answers
Which days should be especially checked when testing the response time of direct competition?
Which days should be especially checked when testing the response time of direct competition?
Signup and view all the answers
What is the suggested frequency for answering business emails to beat the competition?
What is the suggested frequency for answering business emails to beat the competition?
Signup and view all the answers
What is the recommended action for small businesses in relation to handling business email?
What is the recommended action for small businesses in relation to handling business email?
Signup and view all the answers
What is the maximum amount of time suggested for answering business email?
What is the maximum amount of time suggested for answering business email?
Signup and view all the answers
Why is it important for businesses to answer their business email promptly?
Why is it important for businesses to answer their business email promptly?
Signup and view all the answers
