Podcast Beta
Questions and Answers
What are the main components of Operational CRM for Customer Service Automation?
Call Centers, Web Customer Service, CX (customer experience), UX Design (user experience design)
How can the efficiency of CX initiatives in a Customer Care Center be measured?
By how long customers spend on the phone and how many people are contacted.
What are the main components of Call Center Automation?
Computer Telephony Integration (CTI), Call Scripting, AI real-time call coaching, Chatbots, Automated Call Distribution (ACD)
What are the benefits of Geographic Precision Call Distribution in Call Centers?
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How can Call Centers be utilized as a Strategic Asset?
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