Podcast
Questions and Answers
What is the typical cost range for rekeying exterior doors?
What is the typical cost range for rekeying exterior doors?
- $300 to $600
- $50 to $150
- $200 to $800
- $100 to $500 (correct)
Under normal circumstances, who cannot be charged for rekeying costs?
Under normal circumstances, who cannot be charged for rekeying costs?
- The property manager
- The contractors
- The owner
- The tenant (correct)
What issue commonly occurs during tenant move-ins according to the content?
What issue commonly occurs during tenant move-ins according to the content?
- Incompleted repairs or cleaning (correct)
- Overcharged utility bills
- Mismatched rental agreements
- Delayed move-in dates
What preventative measure is mentioned to ensure property readiness before move-in?
What preventative measure is mentioned to ensure property readiness before move-in?
What is a consequence of marketing a property without utilities on?
What is a consequence of marketing a property without utilities on?
How can moving into a dirty home impact tenant relations?
How can moving into a dirty home impact tenant relations?
What can result from the failure to complete repairs before a tenant's move-in?
What can result from the failure to complete repairs before a tenant's move-in?
Why is it important to have utilities on during tenant move-in?
Why is it important to have utilities on during tenant move-in?
What is the primary motto of the company?
What is the primary motto of the company?
What is the mission statement focused on?
What is the mission statement focused on?
Which of the following does NOT represent one of the company's core values?
Which of the following does NOT represent one of the company's core values?
How does the company aim to prevent clients from feeling frustrated about unexpected fees?
How does the company aim to prevent clients from feeling frustrated about unexpected fees?
What does the company imply by saying they handle properties as if they were their own?
What does the company imply by saying they handle properties as if they were their own?
Which core value indicates the company's commitment to resolving issues honestly?
Which core value indicates the company's commitment to resolving issues honestly?
In what way does the company aim to benefit its staff?
In what way does the company aim to benefit its staff?
What is a key aspect of the company's approach to customer service?
What is a key aspect of the company's approach to customer service?
What is the address of RentWerx's San Antonio office?
What is the address of RentWerx's San Antonio office?
Which property management software does RentWerx use?
Which property management software does RentWerx use?
What capability does the Resident Portal NOT offer?
What capability does the Resident Portal NOT offer?
What is the primary function of the web-based phone system utilized by RentWerx?
What is the primary function of the web-based phone system utilized by RentWerx?
Which external platforms does RentWerx use for off-site file backup?
Which external platforms does RentWerx use for off-site file backup?
What does the RentWerx website primarily serve as?
What does the RentWerx website primarily serve as?
How does RentWerx ensure their property management files are backed up?
How does RentWerx ensure their property management files are backed up?
Which of the following is NOT a feature available to residents in the RentWerx Resident Portal?
Which of the following is NOT a feature available to residents in the RentWerx Resident Portal?
What standard of cleanliness must the property meet before a tenant can move in?
What standard of cleanliness must the property meet before a tenant can move in?
What is a common misconception property owners have regarding cleaning before a tenant moves in?
What is a common misconception property owners have regarding cleaning before a tenant moves in?
What could happen if the property is not 'hotel clean' by the time of the move-in inspection?
What could happen if the property is not 'hotel clean' by the time of the move-in inspection?
Why do owners prefer to clean the property themselves before tenant move-in?
Why do owners prefer to clean the property themselves before tenant move-in?
What is a potential consequence for property owners if the property isn’t ready for the scheduled move-in?
What is a potential consequence for property owners if the property isn’t ready for the scheduled move-in?
What do owners often misjudge about the cleanliness that they provide?
What do owners often misjudge about the cleanliness that they provide?
What does 'hotel clean' specifically imply regarding the state of the property?
What does 'hotel clean' specifically imply regarding the state of the property?
What is a frequent outcome reported by property managers related to owner cleaning expectations?
What is a frequent outcome reported by property managers related to owner cleaning expectations?
What is the primary reason for documenting damages with photos and videos?
What is the primary reason for documenting damages with photos and videos?
What are the limitations of using photos to document damages?
What are the limitations of using photos to document damages?
What does the term 'normal wear and tear' refer to in landlord-tenant laws?
What does the term 'normal wear and tear' refer to in landlord-tenant laws?
Which factor plays a crucial role in charging a tenant for damages according to the Texas Property Code?
Which factor plays a crucial role in charging a tenant for damages according to the Texas Property Code?
Why is it important to have multiple people document damages during a move-out inspection?
Why is it important to have multiple people document damages during a move-out inspection?
What may happen if a landlord attempts to charge a tenant for damages that are deemed as 'normal wear and tear'?
What may happen if a landlord attempts to charge a tenant for damages that are deemed as 'normal wear and tear'?
Which method of documentation has gained popularity due to its permanence and visibility?
Which method of documentation has gained popularity due to its permanence and visibility?
What subjective factor can lead to conflicts during move-out inspections?
What subjective factor can lead to conflicts during move-out inspections?
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Study Notes
Expectations and Customer Satisfaction
- Setting clear expectations is crucial to avoid letting clients down.
- RentWerx aims to ensure satisfaction through transparent communication.
Motto and Mission
- Motto: "No Surprises" emphasizes proactive communication about fees and maintenance.
- Mission: Provide professional management, support property acquisition, ensure a pleasant rental experience, and continuously train staff.
Core Values
- Customer First: Prioritize clients’ needs.
- Accountable: Take responsibility for mistakes, maintain honesty.
- Team Player: Collaborate towards a shared vision.
Offices and Contact
- San Antonio Office: 3002 Napier Park #101, TX 78231, Phone: 210.497.8686
- Austin Office: 14205 N Mopac Expy, Ste 500, TX 78728, Phone: 512.425.4013
- Website: www.rentwerx.com
Technology Utilization
- RentWerx employs various technological tools for efficiency and communication.
- RENTVINE software is endorsed by NARPM for property management.
- Residents have 24/7 access to online portal for payments, documentation, and repair requests.
- Off-site backups are facilitated through OneDrive and other sources.
Importance of Utilities
- Utilities must be on during property marketing to avoid complications.
- Neglecting utilities results in unforeseen expenses and challenges.
Move-In Readiness
- Uncompleted repairs can lead to dissatisfaction; property must be "hotel clean" upon tenant move-in.
- Pre-move-in cleaning is offered to ensure properties meet cleanliness standards.
Cleaning Standards
- Cleaning expectations vary; therefore, RentWerx uses a universal "hotel clean" standard for move-in inspections.
- Owners who provide substandard cleaning may incur additional cleaning costs before tenant occupancy.
Documentation for Damage Claims
- Digital photos and video documentation are used to substantiate damage claims.
- Videos can enhance understanding of property condition more effectively than photos.
Normal Wear and Tear
- Landlord-Tenant Laws in Texas protect tenants from charges related to "normal wear and tear."
- Disputes often arise over what constitutes normal wear; thorough documentation is critical for justifying damages.
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