6 Questions
Which role does Ralph have in the tour?
Quotation officer
What is Ralph's main focus during the tour?
Ensuring client satisfaction
Why is Ralph important in the tour?
He ensures client satisfaction
What is the role of Noel in the TMA?
To collect payments from clients
What is the main responsibility of a messenger in the TMA?
To deliver messages to clients
What does Noel do to collect delayed payment from their client?
Send reminders via email
Quiz: Customer Satisfaction in Tourism Test your knowledge on customer satisfaction in the tourism industry with this quiz. Explore key concepts and strategies that ensure the satisfaction of clients throughout their tour. From understanding the role of a quotation officer to implementing effective customer service practices, this quiz will help you evaluate your grasp on the topic. Sharpen your skills and enhance your understanding of how to provide exceptional customer satisfaction in the tourism sector.
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