Customer Satisfaction in Tourism

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which role does Ralph have in the tour?

  • Quotation officer (correct)
  • Tour guide
  • Satisfaction officer
  • Client officer

What is Ralph's main focus during the tour?

  • Guiding the tour
  • Ensuring client satisfaction (correct)
  • Managing the tour logistics
  • Providing quotations

Why is Ralph important in the tour?

  • He provides quotations
  • He ensures client satisfaction (correct)
  • He manages the tour logistics
  • He guides the tour

What is the role of Noel in the TMA?

<p>To collect payments from clients (C)</p> Signup and view all the answers

What is the main responsibility of a messenger in the TMA?

<p>To deliver messages to clients (B)</p> Signup and view all the answers

What does Noel do to collect delayed payment from their client?

<p>Send reminders via email (B)</p> Signup and view all the answers

Flashcards are hidden until you start studying

More Like This

Travel Agency and Travel Agent Quiz
23 questions
Introduction to Travel Agency & Tour Operations
40 questions
Use Quizgecko on...
Browser
Browser