Customer Satisfaction in Tourism
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Questions and Answers

Which role does Ralph have in the tour?

  • Quotation officer (correct)
  • Tour guide
  • Satisfaction officer
  • Client officer

    • What is Ralph's main focus during the tour?

  • Guiding the tour
  • Ensuring client satisfaction (correct)
  • Managing the tour logistics
  • Providing quotations

    • Why is Ralph important in the tour?

  • He provides quotations
  • He ensures client satisfaction (correct)
  • He manages the tour logistics
  • He guides the tour

    • What is the role of Noel in the TMA?

    <p>To collect payments from clients</p> Signup and view all the answers

    What is the main responsibility of a messenger in the TMA?

    <p>To deliver messages to clients</p> Signup and view all the answers

    What does Noel do to collect delayed payment from their client?

    <p>Send reminders via email</p> Signup and view all the answers

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