Podcast
Questions and Answers
Which type of business strategy are firms switching to due to intense competition?
Which type of business strategy are firms switching to due to intense competition?
What is one of a firm's most valuable assets?
What is one of a firm's most valuable assets?
Which motorcycle company has demand for its motorcycles outweighing supply?
Which motorcycle company has demand for its motorcycles outweighing supply?
What is the largest motorcycle club in the world?
What is the largest motorcycle club in the world?
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What does HOG offer to its members?
What does HOG offer to its members?
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Study Notes
Business Strategy Shift
- Firms are increasingly adopting a customer-centric business strategy to effectively navigate intense competition.
- Focus on enhancing customer experience and tailoring products/services to meet consumer demands.
Valuable Assets
- A firm's most valuable asset typically includes its talented workforce and skilled personnel.
- Human capital plays a critical role in driving innovation and maintaining competitive advantage.
Motorcycle Company Demand
- Harley-Davidson faces a situation where demand for its motorcycles significantly exceeds supply.
- This high demand highlights the brand's strong market position and loyal customer base.
Largest Motorcycle Club
- The largest motorcycle club in the world is the Harley Owners Group (HOG).
- HOG boasts a global membership that fosters a sense of community among Harley-Davidson enthusiasts.
HOG Membership Benefits
- HOG offers numerous benefits to its members, including access to exclusive events and rides.
- Members receive resources such as a membership magazine, discounts on services and products, and a supportive network of fellow riders.
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Description
Test your knowledge on customer relationship management and its importance in today's competitive business environment. Learn about the strategies used by firms, like Harley-Davidson, to build strong and loyal customer relationships.
