Customer Relationship Impact Quiz
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Questions and Answers

What are the possible results of building a good relationship with customers?

  • Increased customer loyalty and repeat business (correct)
  • Decreased customer satisfaction and trust
  • Higher competition from other businesses
  • More stringent customer demands and complaints

    • How can building good relationships with customers impact a business?

  • Higher employee turnover and dissatisfaction
  • Improved brand reputation and positive word-of-mouth (correct)
  • Reduced need for quality products or services
  • Decreased customer engagement and interaction

    • What is a potential outcome of neglecting customer relationships?

  • Increased customer satisfaction and loyalty
  • Enhanced customer trust and confidence
  • Loss of customer base and revenue (correct)
  • Expansion of market share and dominance

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