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Questions and Answers
What are the possible results of building a good relationship with customers?
What are the possible results of building a good relationship with customers?
- Increased customer loyalty and repeat business (correct)
- Decreased customer satisfaction and trust
- Higher competition from other businesses
- More stringent customer demands and complaints
How can building good relationships with customers impact a business?
How can building good relationships with customers impact a business?
- Higher employee turnover and dissatisfaction
- Improved brand reputation and positive word-of-mouth (correct)
- Reduced need for quality products or services
- Decreased customer engagement and interaction
What is a potential outcome of neglecting customer relationships?
What is a potential outcome of neglecting customer relationships?
- Increased customer satisfaction and loyalty
- Enhanced customer trust and confidence
- Loss of customer base and revenue (correct)
- Expansion of market share and dominance
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