Customer Relationship Impact Quiz

Increased customer loyalty and repeat business (correct)

Decreased customer satisfaction and trust

Higher competition from other businesses

More stringent customer demands and complaints

Higher employee turnover and dissatisfaction

Improved brand reputation and positive word-of-mouth (correct)

Reduced need for quality products or services

Decreased customer engagement and interaction

Increased customer satisfaction and loyalty

Enhanced customer trust and confidence

Loss of customer base and revenue (correct)

Expansion of market share and dominance