Customer Orientation Quiz
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Questions and Answers

Which of the following best describes the Customer Orientation process?

  • A process that focuses on reducing costs for the company
  • A process that focuses on improving employee satisfaction
  • A process that focuses on increasing sales for the company
  • A process that focuses on meeting the needs and expectations of customers (correct)

    • What is the main goal of the Customer Orientation process?

  • To reduce costs for the company
  • To increase sales for the company
  • To meet the needs and expectations of customers (correct)
  • To improve employee satisfaction

    • How can the Customer Orientation process benefit a company?

  • By generating more sales leads
  • By increasing employee satisfaction
  • By reducing costs
  • By improving customer satisfaction (correct)

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