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Questions and Answers
Full Name
Full Name
Department
Department
How should you respond if a customer asks about the use of their data?
How should you respond if a customer asks about the use of their data?
- Direct them to your manager
- Tell them it's confidential and you can't disclose that information via phone
- Advise the customer to submit a request
- Provide a clear and transparent explanation (correct)
What is essential for protecting customer data when accessing it remotely?
What is essential for protecting customer data when accessing it remotely?
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What should you do if you accidentally send customer data to the wrong person?
What should you do if you accidentally send customer data to the wrong person?
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How should you handle customer data that is no longer needed?
How should you handle customer data that is no longer needed?
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What is the best practice for handling customer data during a phone call?
What is the best practice for handling customer data during a phone call?
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What should you do if a customer reports a potential data breach?
What should you do if a customer reports a potential data breach?
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Where should customer data be stored to ensure its safety?
Where should customer data be stored to ensure its safety?
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What is the best way to share customer data with a colleague?
What is the best way to share customer data with a colleague?
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Study Notes
Storing Customer Data
- Store customer data in a locked, secure location or encrypted digital storage to ensure its safety.
Sharing Customer Data
- Use a secure, encrypted file transfer service to share customer data with a colleague.
Customer Data Requests
- Provide a clear and transparent explanation to customers who ask how their data is being used.
Remote Access to Customer Data
- Ensure your connection is secure and use a VPN when accessing customer data remotely.
Handling Data Breaches
- Report the incident to your data protection officer immediately if you accidentally send customer data to the wrong person.
- Reassure the customer and report the incident to your data protection officer immediately if a customer reports a potential data breach.
Disposing of Customer Data
- Shred physical documents and securely delete digital files when customer data is no longer needed.
Handling Customer Data during Phone Calls
- Enter customer data directly into a secure system during phone calls to handle it securely.
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