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Questions and Answers
What is the primary contact number for reporting outages according to the TDU information?
Which TDU has the DUNS number 957877905?
Which of the following websites is listed for obtaining information about CenterPoint TDU?
Which number should NEVER be shared according to TDU guidelines?
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What type of operations does ERCOT primarily handle?
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Which TDU is associated with the DUNS number 1039940674000?
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What is the customer care phone number for CenterPoint?
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Which of the following is a role of the Public Utility Commission mentioned in the content?
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What does TDU stand for in the context of the content?
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What is the primary function of the ERCOT region?
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What is the primary role of ERCOT in the Texas energy market?
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Which of the following elements is NOT included in the Texas Deregulated Market 101?
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What does TDU stand for in the context of Texas energy?
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What is one of the main functions of the Public Utility Commissions in Texas?
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Which electricity source is most likely to be highlighted by ERCOT in their overview?
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In the Texas deregulated market, which process is critical for tracking issues related to customer requests?
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What does the term 'ERCOT 101' refer to?
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Which aspect of the Texas energy market may be included in FAQs?
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What could potentially be part of the operational workflow in customer care according to the outlined content?
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Which of the following options represents an important element of the Texas energy market's regulation structure?
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What should never be shared by the care team?
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Which email address is used to report an outage?
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What does the acronym TDSP/TDU refer to?
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Where can one find additional codes and transactions related to cancellation/rejection?
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What do the provided fees in the chart relate to?
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Which of the following is NOT mentioned as an important aspect for the Care Team?
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What type of information does the glossary provide?
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What are the applications and platforms primarily used for?
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What is the suggested contact method for customers?
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Which phone number is associated with customer care services?
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What is the correct customer phone number for AEP Central?
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Which phone number should be used to report an outage for TNMP?
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What is the primary contact email provided for inquiries?
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What is the DUNS number for AEP North?
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Which retail phone number is listed as sharing the outage information?
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Which statement is true about the customer care team phone numbers?
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What is the customer phone number for reporting outages?
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Where can AEP account holders find information online?
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Which of the following DUNS numbers is related to Lubbock?
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What is the customer service phone number for Oncor?
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Study Notes
Texas Market Overview
- Atlantic Energy operates in the Texas deregulated market, which allows consumers to choose their electricity provider.
- Key aspects of the Texas market include ERCOT (Electric Reliability Council of Texas), which manages the state's electricity grid.
ERCOT and TDU (Transmission and Distribution Utility)
- ERCOT regulates the Texas electricity market, ensuring reliable power generation and distribution.
- The market functions under the oversight of Public Utility Commissions, which establish regulations and guidelines.
- TDUs play a critical role in delivering electricity from the grid to consumers, with fees based on energy usage per kWh.
Customer Care Training Components
- Training encompasses an overview of the Texas deregulated market, including operational workflows and customer lifecycle management.
- Important applications and platforms enable customer care representatives to access accounts and process requests efficiently.
Key Resources and Contacts
- CenterPoint Energy:
- Website: CenterPoint
- Customer Care: 1.800.332.7143
- Report Outage: 1.800.332.7143
- Oncor:
- Website: Oncor
- Customer Care: 1.888.313.6862
- Report Outage: 1.888.313.4747
- AEP (American Electric Power):
- Website: AEP Texas
- Customer Care: 1.866.223.8508
- Report Outage: 1.866.223.8505
- TNMP (Texas-New Mexico Power):
- Website: TNMP
- Customer Care / Report Outage: 1.888.866.7456
- Lubbock Power & Light:
- Website: LP&L
- Customer Care/Report Outage: 1.806.775.2509
Operational Procedures
- Customer Care teams must use specific contact numbers for reporting outages and should avoid using retail phone numbers publicly.
- Detailed definitions of transaction and cancellation codes help streamline business process transactions, ensuring clarity and efficiency.
Important Applications and Terminology
- Staff training includes an overview of necessary applications that facilitate customer interactions and internal communications.
- A glossary of industry terms reinforces understanding of various concepts, aiding effective customer interactions.
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Description
This quiz covers the introduction to customer care training specifically for the Texas market. Participants will learn about the regional market dynamics, key players, and essential terms in the customer care landscape. It's a crucial resource for anyone involved in customer service in Texas.
