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Questions and Answers
Which of the following best describes the situation in the text?
Which of the following best describes the situation in the text?
- The author intentionally triggered a security system in a Vrbo rental and couldn't contact the owner.
- The author accidentally triggered a security system in a Vrbo rental and couldn't contact the owner. (correct)
- The author intentionally triggered a security system in a Vrbo rental and called the security company for assistance.
- The author accidentally triggered a security system in a Vrbo rental and called the security company for assistance.
What did the customer service representative do in response to the author's frustration?
What did the customer service representative do in response to the author's frustration?
- Refused to help the author since they weren't the owner.
- Provided the author with the disarm code for the security system.
- Authorized a special protocol to manually disarm the alarm. (correct)
- Transferred the call to the owner of the house.
What is the difference between customer care and customer service?
What is the difference between customer care and customer service?
- Customer care is only provided in exceptional circumstances, while customer service is provided in all situations.
- Customer care is provided by the security company, while customer service is provided by the owner of the house.
- Customer care involves going above and beyond to meet the customer's needs, while customer service focuses on providing basic assistance. (correct)
- Customer care and customer service are the same thing.
Why does the author consider the customer service representative's actions as customer care?
Why does the author consider the customer service representative's actions as customer care?
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What is the main purpose of the blog post mentioned in the text?
What is the main purpose of the blog post mentioned in the text?
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