Customer Care Quiz
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Questions and Answers

Which of the following best describes the situation in the text?

  • The author intentionally triggered a security system in a Vrbo rental and couldn't contact the owner.
  • The author accidentally triggered a security system in a Vrbo rental and couldn't contact the owner. (correct)
  • The author intentionally triggered a security system in a Vrbo rental and called the security company for assistance.
  • The author accidentally triggered a security system in a Vrbo rental and called the security company for assistance.

What did the customer service representative do in response to the author's frustration?

  • Refused to help the author since they weren't the owner.
  • Provided the author with the disarm code for the security system.
  • Authorized a special protocol to manually disarm the alarm. (correct)
  • Transferred the call to the owner of the house.

What is the difference between customer care and customer service?

  • Customer care is only provided in exceptional circumstances, while customer service is provided in all situations.
  • Customer care is provided by the security company, while customer service is provided by the owner of the house.
  • Customer care involves going above and beyond to meet the customer's needs, while customer service focuses on providing basic assistance. (correct)
  • Customer care and customer service are the same thing.

Why does the author consider the customer service representative's actions as customer care?

<p>The representative made a judgment call to help the author beyond the company's standards. (A)</p> Signup and view all the answers

What is the main purpose of the blog post mentioned in the text?

<p>To explain the difference between customer care and customer service. (A)</p> Signup and view all the answers

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