Customer Care Quiz

The author intentionally triggered a security system in a Vrbo rental and couldn't contact the owner.

The author accidentally triggered a security system in a Vrbo rental and couldn't contact the owner. (correct)

The author intentionally triggered a security system in a Vrbo rental and called the security company for assistance.

The author accidentally triggered a security system in a Vrbo rental and called the security company for assistance.

Refused to help the author since they weren't the owner.

Provided the author with the disarm code for the security system.

Authorized a special protocol to manually disarm the alarm. (correct)

Transferred the call to the owner of the house.

Customer care is only provided in exceptional circumstances, while customer service is provided in all situations.

Customer care is provided by the security company, while customer service is provided by the owner of the house.

Customer care involves going above and beyond to meet the customer's needs, while customer service focuses on providing basic assistance. (correct)

Customer care and customer service are the same thing.

<p>The representative made a judgment call to help the author beyond the company's standards.</p> Signup and view all the answers

<p>To explain the difference between customer care and customer service.</p> Signup and view all the answers