5 Questions
Which of the following best describes the situation in the text?
The author accidentally triggered a security system in a Vrbo rental and couldn't contact the owner.
What did the customer service representative do in response to the author's frustration?
Authorized a special protocol to manually disarm the alarm.
What is the difference between customer care and customer service?
Customer care involves going above and beyond to meet the customer's needs, while customer service focuses on providing basic assistance.
Why does the author consider the customer service representative's actions as customer care?
The representative made a judgment call to help the author beyond the company's standards.
What is the main purpose of the blog post mentioned in the text?
To explain the difference between customer care and customer service.
Test your knowledge of customer care in relation to customer service with this quiz. Learn about the importance of communication and responsiveness in providing excellent customer care. Find out how to handle challenging situations and ensure customer satisfaction.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
