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Customer Account Security and Management Levels at Digicel

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Customer Account Security and Management Levels at Digicel

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Questions and Answers

Which of the following is NOT one of the main menus in TCRM?

Service

Billing

Sales

Marketing (correct)

Which sub-menu under the Service menu allows you to check if an address is serviceable?

Articles

Cases

Feasibility Check (correct)

Customer Search

What is the default landing page when you access CRM?

Service - Feasibility Check

Service - Individuals

Service - Customer Search (correct)

Service - Cases

Which sub-menu under the Service menu allows you to view and create cases on customer accounts as well as create tickets?

Cases Signup and view all the answers

How can you filter the view of cases in TCRM?

Click on the down arrow beside 'All Cases' to select a different view Signup and view all the answers

Which sub-menu under the Service menu allows you to view articles in the knowledge base?

Articles Signup and view all the answers

How can you search for customers in TCRM?

Both A and C are correct ways to search for customers Signup and view all the answers

What information can you use to search for customers under the 'Individuals' tab?

Customer name, account number, and address Signup and view all the answers

Which date format is recommended to be used in TCRM?

dd/MM/yyyy Signup and view all the answers

What is the recommended date separator to be used in TCRM?

Dash (-) Signup and view all the answers