Questions and Answers
Which of the following is NOT one of the main menus in TCRM?
Marketing
Which sub-menu under the Service menu allows you to check if an address is serviceable?
Feasibility Check
What is the default landing page when you access CRM?
Service - Customer Search
Which sub-menu under the Service menu allows you to view and create cases on customer accounts as well as create tickets?
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How can you filter the view of cases in TCRM?
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Which sub-menu under the Service menu allows you to view articles in the knowledge base?
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How can you search for customers in TCRM?
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What information can you use to search for customers under the 'Individuals' tab?
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Which date format is recommended to be used in TCRM?
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What is the recommended date separator to be used in TCRM?
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