Gigya Accounts Logout and Customer Data Cloud Events

Customer Data Cloud Events

• Customer Data Cloud generates events driven by user interactions, such as user login and button clicks.
• Applications can register event handlers to listen for particular events and execute code when received.
• There are two types of events: Global Application Events and Plugin Events.

Application Events

• Available application events include:
  • onLogin: Fired when a user successfully logs in to Customer Data Cloud.
  • onLogout: Fired when a user logs out from Customer Data Cloud.
  • onAfterScreenLoad: A reference to a function that will be called after a new screen is rendered.
  • onFieldChanged: A reference to an event handler function that will be called when a field is changed in a managed form.
  • onSubmit: A reference to an event handler function that will be called when a form is submitted, allowing for asynchronous handling of data.

Global Configuration

• Global configuration sets global Customer Data Cloud variables before loading gigya.js.
• Configurations apply to all pages of a site or site group that load the Web SDK.

Consent Management

• Consent Management clearly displays terms to users and captures the version they agreed to and the time at which they did so.
• Based on consent, services can be fine-tuned for users and third-party applications using IdentitySync.
• Supports terms of service, privacy policies, and other consent statements.
• Features include:
  • New registrations consent.
  • Enforce re-consent after change of terms.
  • Cross-brand and site-specific consent in a multi-site implementation.

Preference Management

• Communication Preferences allow users to review and control their communication preferences.
• Features include:
  • An out-of-the-box newsletter subscription widget.
  • Clear opt-in and opt-out flows for complying with privacy regulations.
  • Capture and track communication consent using the Consent Vault.
  • Full support for exporting and importing subscriber data to third-party platforms.

Preference Center

• Unified user database presents a holistic view of the customer, including data gathered from various platforms.
• Dedicated Gigya widgets display policies to which users consented and their communication preferences.
• Powerful capabilities for displaying data conditionally.

Consent Vault

• The Consent Vault contains a log of interactions between sites and users regarding their consent to personal data processing.
• Features include:
  • Search by specific time period.
  • Filter by actions (consent granted, withdrawn, renewed).
  • View the timestamp and version of a signed consent.

Webhooks

• Webhooks provide near real-time information to other applications.
• Webhooks deliver data to other applications as it happens.
• Customer Data Cloud provides pushup notifications of account events to a server using Webhooks.

Webhooks in SAP CDC

• Webhooks support account events, such as account created and account registered.
• Notifications are sent in near real-time and are delivered at least once.
• Events are ordered per UID, ensuring events are delivered in the order they occur.

GConnectors

• GConnectors provide real-time, seamless integration between Gigya and the CMS.
• Features include:
  • Session synchronization.
  • Field mapping and hooks for data transformation.
  • Easy logging and debugging.
  • Built-in localization support.
• Benefits include:
  • Scalability in multi-site, multi-CMS scenarios.
  • Seamless, real-time integration between Gigya and CMS identities.
  • Fast implementation.
  • Full support for Gigya's screen-sets and Web SDK implementations with custom screens.