Cross-Training and Differentiation Strategy
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Questions and Answers

According to the text, which level of strategy focuses on the overall direction and scope of an organization?

  • Functional level strategy
  • Corporate level strategy (correct)
  • Business level strategy
  • Top-down vs Bottom-up approach
  • According to the text, which growth strategy involves using existing resources to enter new markets or target new customer segments?

  • Market penetration
  • Diversification
  • Market development (correct)
  • Product development
  • According to the text, what is a critical strategic human resource issue for an organization that is not growing and maintaining the status quo?

  • Decreased market demand for products/services
  • Limited opportunities for upward mobility (correct)
  • Lack of resources for training and development
  • Inability to compete with existing competitors
  • According to the text, what is the purpose of the café approach at Nokia?

    <p>To engage thousands of employees in strategy making</p> Signup and view all the answers

    Based on the text, what does Nokia's café process say about its senior leaders?

    <p>They rely on a top-down approach</p> Signup and view all the answers

    What is the main focus of Nokia's values in executing the change in business strategy?

    <p>Supporting the execution of the change</p> Signup and view all the answers

    Which company is renowned for its innovative practice known as '20-percent time'?

    <p>Google</p> Signup and view all the answers

    What is the key strategic HR issue in an organization pursuing focus strategy?

    <p>Training employees to be aware of market uniqueness</p> Signup and view all the answers

    Which product has high market growth but faces less money back due to the high market share of its competitor?

    <p>Google Docs</p> Signup and view all the answers

    What is the main factor contributing to Rolls-Royce's leadership position in the market?

    <p>Commitment to apprenticeships and training</p> Signup and view all the answers

    Which of the following was NOT a threat faced by Best Buy in its attempt to stay in business?

    <p>Lack of customer loyalty</p> Signup and view all the answers

    What was Best Buy's response to the threat of showrooming?

    <p>Increasing the training and customer service skills of its sales force</p> Signup and view all the answers

    What HR strategy would be most suitable for an organization pursuing a cost-leadership strategy?

    <p>Hiring and training young employees</p> Signup and view all the answers

    What HR factors will have a strategic impact on a restaurant's market success?

    <p>Specialized workforce and standardized processes</p> Signup and view all the answers

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