Podcast
Questions and Answers
What is a potential disadvantage of group decision-making compared to individual decision-making?
What is a potential disadvantage of group decision-making compared to individual decision-making?
What type of teams are made up of employees from the same hierarchical level but different functional areas of the organization?
What type of teams are made up of employees from the same hierarchical level but different functional areas of the organization?
Why are problem-solving teams typically composed of employees from the same department or area of expertise?
Why are problem-solving teams typically composed of employees from the same department or area of expertise?
In building high performance teams, what is the significance of consciously recruiting members with diverse skills?
In building high performance teams, what is the significance of consciously recruiting members with diverse skills?
Signup and view all the answers
Which concept ensures that each employee is directed by a single manager to maintain uniform information flow?
Which concept ensures that each employee is directed by a single manager to maintain uniform information flow?
Signup and view all the answers
Which type of work team may involve members from various departments like registrar, admissions, financial aid, and legal?
Which type of work team may involve members from various departments like registrar, admissions, financial aid, and legal?
Signup and view all the answers
What is a key benefit of self-managed teams in an organization?
What is a key benefit of self-managed teams in an organization?
Signup and view all the answers
What is another term used to refer to the managerial hierarchy?
What is another term used to refer to the managerial hierarchy?
Signup and view all the answers
How many levels typically exist in the management structure or management pyramid within an organization?
How many levels typically exist in the management structure or management pyramid within an organization?
Signup and view all the answers
Why might cross-functional teams be necessary for certain projects or tasks within an organization?
Why might cross-functional teams be necessary for certain projects or tasks within an organization?
Signup and view all the answers
What is the primary characteristic of team-based structures?
What is the primary characteristic of team-based structures?
Signup and view all the answers
Which type of team involves pooling knowledge, skills, and resources in a collective effort to attain a common goal?
Which type of team involves pooling knowledge, skills, and resources in a collective effort to attain a common goal?
Signup and view all the answers
What distinguishes a self-managed team from a committee in terms of decision-making?
What distinguishes a self-managed team from a committee in terms of decision-making?
Signup and view all the answers
Which type of team is specifically designed to address complex or highly uncertain issues?
Which type of team is specifically designed to address complex or highly uncertain issues?
Signup and view all the answers
In high performance teams, what is the key factor that contributes to their effectiveness?
In high performance teams, what is the key factor that contributes to their effectiveness?
Signup and view all the answers
What is the main downside of group cohesiveness according to the text?
What is the main downside of group cohesiveness according to the text?
Signup and view all the answers
How does a work team differ from a work group?
How does a work team differ from a work group?
Signup and view all the answers
What is the outcome of a work team's collaboration?
What is the outcome of a work team's collaboration?
Signup and view all the answers
Why do groups typically take longer in the decision-making process?
Why do groups typically take longer in the decision-making process?
Signup and view all the answers
How does a work team's performance compare to the sum of individual contributions?
How does a work team's performance compare to the sum of individual contributions?
Signup and view all the answers
Matrix structure combines functional and process departmentalization.
Matrix structure combines functional and process departmentalization.
Signup and view all the answers
Organic organization is characterized by high job specialization and centralized decision-making.
Organic organization is characterized by high job specialization and centralized decision-making.
Signup and view all the answers
Self-managed work teams require formal supervision for planning and decision-making.
Self-managed work teams require formal supervision for planning and decision-making.
Signup and view all the answers
Virtual corporation involves a network of independent companies sharing skills and costs via traditional business methods.
Virtual corporation involves a network of independent companies sharing skills and costs via traditional business methods.
Signup and view all the answers
Mechanistic organization has a short chain of command and decentralized decision-making.
Mechanistic organization has a short chain of command and decentralized decision-making.
Signup and view all the answers
____ departmentalization is based on the production process used by the organizational unit.
____ departmentalization is based on the production process used by the organizational unit.
Signup and view all the answers
A network of independent companies linked by information technology to share skills and costs is known as a ____ corporation.
A network of independent companies linked by information technology to share skills and costs is known as a ____ corporation.
Signup and view all the answers
An organizational structure with direct, clear lines of authority and communication flowing from the top managers downward is called a ____ organization.
An organizational structure with direct, clear lines of authority and communication flowing from the top managers downward is called a ____ organization.
Signup and view all the answers
The order and design of relationships within a firm is referred to as ____.
The order and design of relationships within a firm is referred to as ____.
Signup and view all the answers
Teams without formal supervision that plan, select alternatives, and evaluate their own performance are known as self-managed ____ teams.
Teams without formal supervision that plan, select alternatives, and evaluate their own performance are known as self-managed ____ teams.
Signup and view all the answers
______ Legitimate power, granted by the organization and acknowledged by employees, that allows an individual to request action and expect compliance.
______ Legitimate power, granted by the organization and acknowledged by employees, that allows an individual to request action and expect compliance.
Signup and view all the answers
Centralization The degree to which formal authority is concentrated in one area or level of an organization. Top management makes most of the ______.
Centralization The degree to which formal authority is concentrated in one area or level of an organization. Top management makes most of the ______.
Signup and view all the answers
Chain of command The line of authority that extends from one level of an organization’s hierarchy to the next, from top to bottom, and makes clear who reports to ______.
Chain of command The line of authority that extends from one level of an organization’s hierarchy to the next, from top to bottom, and makes clear who reports to ______.
Signup and view all the answers
Departmentalization The process of grouping jobs together so that similar or associated tasks and activities can be ______.
Departmentalization The process of grouping jobs together so that similar or associated tasks and activities can be ______.
Signup and view all the answers
Formal organization The order and design of relationships within a firm; consists of two or more people working together with a common objective and clarity of ______.
Formal organization The order and design of relationships within a firm; consists of two or more people working together with a common objective and clarity of ______.
Signup and view all the answers
Delegation of authority involves transferring all decision-making power to the top level of an organization.
Delegation of authority involves transferring all decision-making power to the top level of an organization.
Signup and view all the answers
Chain of command refers to the informal communication channels within an organization.
Chain of command refers to the informal communication channels within an organization.
Signup and view all the answers
Centralization means that decision-making authority is dispersed throughout various levels of an organization.
Centralization means that decision-making authority is dispersed throughout various levels of an organization.
Signup and view all the answers
Division of labor involves combining multiple tasks into a single job for efficiency.
Division of labor involves combining multiple tasks into a single job for efficiency.
Signup and view all the answers
Formal organization is only concerned with individual employees working towards their personal objectives.
Formal organization is only concerned with individual employees working towards their personal objectives.
Signup and view all the answers
Line organization is characterized by a relatively low degree of job specialization, decentralized decision-making, and a short chain of command.
Line organization is characterized by a relatively low degree of job specialization, decentralized decision-making, and a short chain of command.
Signup and view all the answers
Matrix structure combines functional and product departmentalization by bringing together people from different functional areas to work on a special project.
Matrix structure combines functional and product departmentalization by bringing together people from different functional areas to work on a special project.
Signup and view all the answers
Mechanistic organization is characterized by loose departmentalization, few levels of management, and decentralized decision-making.
Mechanistic organization is characterized by loose departmentalization, few levels of management, and decentralized decision-making.
Signup and view all the answers
A self-managed work team requires formal supervision for planning, selecting alternatives, and evaluating performance.
A self-managed work team requires formal supervision for planning, selecting alternatives, and evaluating performance.
Signup and view all the answers
Informal organization refers to the order and design of relationships within a firm based on formal structures and reporting lines.
Informal organization refers to the order and design of relationships within a firm based on formal structures and reporting lines.
Signup and view all the answers
Line organization is characterized by direct, clear lines of authority and communication flowing from top managers downward.
Line organization is characterized by direct, clear lines of authority and communication flowing from top managers downward.
Signup and view all the answers
Group cohesiveness refers to the tendency of group members to resist outside influences.
Group cohesiveness refers to the tendency of group members to resist outside influences.
Signup and view all the answers
Centralization means decision-making authority is concentrated in one area or level of an organization.
Centralization means decision-making authority is concentrated in one area or level of an organization.
Signup and view all the answers
Matrix structure combines functional and product departmentalization.
Matrix structure combines functional and product departmentalization.
Signup and view all the answers
Informal organization is based on formal structures and reporting lines within a firm.
Informal organization is based on formal structures and reporting lines within a firm.
Signup and view all the answers
Study Notes
Types of Work Teams
- There are four types of work teams: problem-solving, self-managed, cross-functional, and virtual teams.
- Problem-solving teams are typically made up of employees from the same department or area of expertise and from the same level of the organizational hierarchy.
- Cross-functional teams are made up of employees from different functional areas of the organization and may be needed to work on a problem or develop a product involving different types of expertise.
- Self-managed work teams are teams without formal supervision that plan, select alternatives, and evaluate their own performance.
Characteristics of Work Teams
- Work teams require not only coordination but also collaboration, the pooling of knowledge, skills, abilities, and resources in a collective effort to attain a common goal.
- A work team creates synergy, causing the performance of the team as a whole to be greater than the sum of team members' individual contributions.
- Diverse skills strengthen the overall effectiveness of the team, so teams should consciously recruit members to fill gaps in the collective skill set.
- To be effective, teams must also have clearly defined goals.
Organizational Structure
- The managerial hierarchy (or the management pyramid) comprises the levels of management within an organization, and the managerial span of control is the number of employees the manager directly supervises.
- There are different types of departmentalization, including:
- Functional departmentalization: based on the primary functions performed within an organizational unit.
- Product departmentalization: based on the goods or services produced or sold by the organizational unit.
- Process departmentalization: based on the production process used by the organizational unit.
- Geographic departmentalization: based on the geographic segmentation of the organizational units.
- Customer departmentalization: based on the primary type of customer served by the organizational unit.
- Matrix structures bring together people from different functional areas of the organization to work on a special project.
- Team-based structures involve assigning authority and responsibility to groups rather than individuals, and give these groups autonomy to carry out their work.
Group Decision Making
- Group decision making can result in a higher-quality decision than individual decision making.
- Groups bring more information and knowledge to the decision-making process.
- However, group decision making can also result in restricted output, resistance to change, and conflict with other work groups in the organization.
Group Cohesiveness
- Group cohesiveness refers to the degree to which group members want to stay in the group and tend to resist outside influences.
- Group cohesiveness can be beneficial, but it can also lead to restricted output, resistance to change, and conflict with other work groups in the organization.### Organizational Structure
- Functional departmentalization: grouping jobs based on primary functions performed within an organizational unit
- Geographic departmentalization: grouping jobs based on geographic segmentation of organizational units
- Process departmentalization: grouping jobs based on production process used by the organizational unit
- Product departmentalization: grouping jobs based on goods or services produced or sold by the organizational unit
- Customer departmentalization: grouping jobs based on primary type of customer served by the organizational unit
Organizational Design
- Mechanistic organization: high degree of job specialization, rigid departmentalization, many layers of management, narrow spans of control, centralized decision-making, and a long chain of command
- Organic organization: low degree of job specialization, loose departmentalization, few levels of management, wide spans of control, decentralized decision-making, and a short chain of command
Management and Authority
- Line organization: direct, clear lines of authority and communication flowing from top managers downward
- Line-and-staff organization: includes both line and staff positions
- Managerial hierarchy: levels of management within an organization, including top, middle, and supervisory management
- Centralization: formal authority concentrated in one area or level of an organization
- Decentralization: pushing decision-making authority down the organizational hierarchy
- Delegation of authority: assigning some degree of authority and responsibility to persons lower in the chain of command
Teams and Groups
- Work groups: share resources and coordinate efforts to help members better perform their individual jobs
- Work teams: require pooling of knowledge, skills, abilities, and resources to achieve a common goal
- Self-managed work teams: teams without formal supervision that plan, select alternatives, and evaluate their own performance
- Problem-solving teams: members of the same department who meet regularly to suggest ways to improve operations and solve specific problems
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Learn about the concept of cross-functional teams and high performance teams, including the benefits of diverse skills and hierarchical levels within the team. Explore the purpose of high performance teams and factors to consider when building them.
