Podcast
Questions and Answers
What is an example of a Performance Criteria for Element 1?
What is an example of a Performance Criteria for Element 1?
- Serving people from different nations and cultural backgrounds
- Understanding the diversity of customers and colleagues
- Providing assistance to colleagues from diverse backgrounds
- Valuing customers and colleagues from different cultural groups (correct)
What is emphasized as important in verbal and non-verbal communication?
What is emphasized as important in verbal and non-verbal communication?
- Cultural differences (correct)
- Language barriers
- Colleagues' assistance
- Reference books
What is a leading example of a multicultural industry?
What is a leading example of a multicultural industry?
- Manufacturing industry
- Hospitality and tourism industries (correct)
- Technology industry
- Financial services industry
What is a recommended approach to overcome language barriers?
What is a recommended approach to overcome language barriers?
What is an important aspect of treating customers and colleagues from different cultural groups?
What is an important aspect of treating customers and colleagues from different cultural groups?
What is an important aspect of communicating effectively with customers and colleagues from diverse backgrounds?
What is an important aspect of communicating effectively with customers and colleagues from diverse backgrounds?
What is a key Performance Criterion for Element 1: Communicate with customers and colleagues from diverse backgrounds?
What is a key Performance Criterion for Element 1: Communicate with customers and colleagues from diverse backgrounds?
What is a characteristic of the hospitality and tourism industries mentioned in the text?
What is a characteristic of the hospitality and tourism industries mentioned in the text?
What is emphasized as important in dealing with cross cultural misunderstandings?
What is emphasized as important in dealing with cross cultural misunderstandings?
What is a recommended approach to valuing customers and colleagues from different cultural groups?
What is a recommended approach to valuing customers and colleagues from different cultural groups?
Flashcards are hidden until you start studying
