CRM Knowledge Quiz

To manage internal communication within the organization

To track employee performance and productivity

To administer interactions with customers and study large amounts of data (correct)

To analyze competitor strategies and market trends

Television, radio, print media, billboards

In-person meetings, postal mail, fax

Website, telephone, email, live chat, social media (correct)

Internal memos, company newsletter, employee forums

Only with customers who have made a purchase

Only with potential customers

Only with existing customers

With past, present, or potential customers (correct)

<p>Direct contact with customers, sales and service-related operations, forecasting, analysis of consumer patterns and behaviors</p> Signup and view all the answers

<p>Learning more about target audiences, better catering to customer needs, retaining customers, driving sales growth</p> Signup and view all the answers