Podcast
Questions and Answers
What is the key term that indicates any type of incident or report the police respond to?
What is the key term that indicates any type of incident or report the police respond to?
Which aspect is NOT explicitly mentioned as part of the police service's response to incidents?
Which aspect is NOT explicitly mentioned as part of the police service's response to incidents?
What does 'effectiveness' measure in the context of police responses?
What does 'effectiveness' measure in the context of police responses?
Which term refers to the potential negative feelings experienced by victims, families, or communities?
Which term refers to the potential negative feelings experienced by victims, families, or communities?
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How is the term 'likely' defined in the context of police response?
How is the term 'likely' defined in the context of police response?
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What does the term 'critical incident' refer to?
What does the term 'critical incident' refer to?
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At which point does confidence in the police response begin?
At which point does confidence in the police response begin?
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Which type of behavior can become a critical incident according to the content?
Which type of behavior can become a critical incident according to the content?
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What was a contributing factor to Fiona's tragic decision?
What was a contributing factor to Fiona's tragic decision?
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Which event highlighted the need for police to respond effectively to hate crimes?
Which event highlighted the need for police to respond effectively to hate crimes?
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What type of incidents can escalate if not managed appropriately, according to the content?
What type of incidents can escalate if not managed appropriately, according to the content?
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What effect did the incident with the police dogs have on the local community?
What effect did the incident with the police dogs have on the local community?
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What was a concern regarding the undercover officer mentioned in case study 2?
What was a concern regarding the undercover officer mentioned in case study 2?
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What criticism did Hertfordshire Constabulary face during the Big Brother incident?
What criticism did Hertfordshire Constabulary face during the Big Brother incident?
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What type of incidents are categorized as internal critical incidents?
What type of incidents are categorized as internal critical incidents?
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What was one consequence of the police officer offering to testify for the defence?
What was one consequence of the police officer offering to testify for the defence?
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What characterizes a critical incident involving internal factors?
What characterizes a critical incident involving internal factors?
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Which outcome resulted from the police response to the murder of Lyra McKee?
Which outcome resulted from the police response to the murder of Lyra McKee?
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What was a consequence of the ATM thefts incident in Northern Ireland?
What was a consequence of the ATM thefts incident in Northern Ireland?
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What was a significant issue in the Fiona Pilkington case regarding police response?
What was a significant issue in the Fiona Pilkington case regarding police response?
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How should a critical incident be managed internally within the police service?
How should a critical incident be managed internally within the police service?
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What does the presence of internal factors in a critical incident primarily indicate?
What does the presence of internal factors in a critical incident primarily indicate?
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Which of the following describes the approach to incidents by the police in the Fiona Pilkington case?
Which of the following describes the approach to incidents by the police in the Fiona Pilkington case?
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What defines the nature of internal community within police service employees?
What defines the nature of internal community within police service employees?
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What defines a major incident according to the emergency services?
What defines a major incident according to the emergency services?
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How can a major incident transform into a critical incident?
How can a major incident transform into a critical incident?
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Who can be the first point of contact in a critical incident within the Police Service?
Who can be the first point of contact in a critical incident within the Police Service?
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What is a possible consequence of a major incident occurring?
What is a possible consequence of a major incident occurring?
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What role does the police service play when managing a major incident?
What role does the police service play when managing a major incident?
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What is one of the critical questions officers should continuously ask during an incident?
What is one of the critical questions officers should continuously ask during an incident?
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What is a characteristic of a critical incident?
What is a characteristic of a critical incident?
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In the context of police operations, what does public confidence relate to?
In the context of police operations, what does public confidence relate to?
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What is the first action that should be taken when a critical incident is identified?
What is the first action that should be taken when a critical incident is identified?
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Which of the following is NOT a principle of responding to a critical incident?
Which of the following is NOT a principle of responding to a critical incident?
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What is the potential consequence of failing to address community confidence during incidents?
What is the potential consequence of failing to address community confidence during incidents?
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At what level are critical incidents managed?
At what level are critical incidents managed?
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Which of the following is a key role of a supervisor during a critical incident?
Which of the following is a key role of a supervisor during a critical incident?
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Why is it necessary to update Control Works after a critical incident?
Why is it necessary to update Control Works after a critical incident?
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How should police actions be perceived concerning community confidence?
How should police actions be perceived concerning community confidence?
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What should be prioritized when managing a critical incident?
What should be prioritized when managing a critical incident?
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Study Notes
Critical Incidents
- A critical incident is any incident that is likely to have a significant impact on the confidence of the victim, their family, and/or the community.
- The effectiveness of the police response is crucial in maintaining public confidence.
- Critical incidents can be internal or external to the police.
- Internal critical incidents are those that primarily involve police employees, such as bullying, discrimination, or corruption.
Case Studies
- The murder of Lyra McKee was a critical incident due to the impact on the community and the victim's family.
- A series of ATM thefts in Northern Ireland heightened community concerns about police effectiveness.
- The Fiona Pilkington case, involving sustained harassment and anti-social behaviour, led to a tragic outcome and highlighted the importance of recognizing vulnerability and targeted hate crime.
- The "Big Brother" case showcased the importance of a swift and effective response to hate-motivated incidents, especially when media attention magnifies public scrutiny.
Internal Case Studies
- The death of two police dogs left in a car during a heatwave had a significant impact on the police community and animal welfare reputation.
- An undercover officer offering to give evidence for the defense in a case against environmental activists raised concerns about police undercover operations and their effectiveness.
Major Incidents
- A major incident is an emergency requiring special arrangements from emergency services, often involving large numbers of people.
- Major incidents typically involve immediate disruption and risk, requiring multi-agency coordination.
- Examples include gas explosions with injuries.
- An incident can be both a critical incident and a major incident.
Role of the First Point of Contact (FPOC)
- The FPOC is crucial in establishing initial confidence in the police response.
- The FPOC should:
- Establish relevant information and share it with responders.
- Inform supervisors as soon as possible about potential critical incidents.
- Identify critical factors that may erode public confidence.
- Resolve confidence issues promptly.
- Update records to reflect actions taken.
Managing Critical Incidents
- Critical incidents are managed at a "Gold" level, with a Chief Superintendent/ACC/DCC overseeing the response.
- Gold-level oversight provides focus, structure, oversight, support, accountability, access to resources, and ensures learning from mistakes.
Restoring Public Confidence
- While police criticism is not uncommon, it should not be directly linked to a loss of confidence in the police by victims, their families, and communities.
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Description
This quiz explores the concept of critical incidents and their impact on victims, families, and communities. It covers key case studies such as the murder of Lyra McKee and the Fiona Pilkington case, emphasizing the importance of police response. Test your knowledge on how these incidents affect public confidence and the role of law enforcement.
