Podcast
Questions and Answers
What is an important part of the context within which crisis managers operate?
What is an important part of the context within which crisis managers operate?
Which type of training is needed for the earlier phases of a crisis?
Which type of training is needed for the earlier phases of a crisis?
What illuminates opportunities for specific preparations in the pre-crisis phases?
What illuminates opportunities for specific preparations in the pre-crisis phases?
What is an example of a predictable kind of crisis that may require pre-positioning of resources?
What is an example of a predictable kind of crisis that may require pre-positioning of resources?
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What factors are relevant to managing crises?
What factors are relevant to managing crises?
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What is the primary goal of the initial reaction during a crisis?
What is the primary goal of the initial reaction during a crisis?
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What type of training is typically needed at crisis time?
What type of training is typically needed at crisis time?
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What is the importance of disseminating information to the public during and after a crisis?
What is the importance of disseminating information to the public during and after a crisis?
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What illuminates opportunities for specific preparations in the pre-crisis phases?
What illuminates opportunities for specific preparations in the pre-crisis phases?
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What distinctive characteristic of crises is relevant to managing them?
What distinctive characteristic of crises is relevant to managing them?
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Study Notes
Context of Crisis Management
- An important part of the context within which crisis managers operate is the environment in which they make decisions.
Training for Crisis Phases
- Simulation-based training is needed for the earlier phases of a crisis.
- Practical, on-the-job training is typically needed at crisis time.
Pre-Crisis Phases
- A thorough risk assessment illuminates opportunities for specific preparations in the pre-crisis phases.
- Natural disasters, such as hurricanes, are examples of predictable kinds of crises that may require pre-positioning of resources.
Crisis Management Factors
- Factors relevant to managing crises include the crisis context, the organization, and the stakeholders involved.
Initial Crisis Reaction
- The primary goal of the initial reaction during a crisis is to protect human life and prevent further damage.
Crisis Communication
- Disseminating information to the public during and after a crisis is crucial to maintain transparency, build trust, and prevent misinformation.
Characteristics of Crises
- A distinctive characteristic of crises is their unpredictability, which is relevant to managing them effectively.
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Description
Test your knowledge of crisis response and management strategies including initial reaction, rapid assessment, resource mobilization, organization management, and public information dissemination.
