Podcast
Questions and Answers
What type of crisis involves a sudden and widespread outbreak of an infectious disease?
What type of crisis involves a sudden and widespread outbreak of an infectious disease?
- Technological or industrial disaster
- Natural disaster
- Pandemic/epidemics (correct)
- Financial crisis
Which of these is NOT a type of crisis listed in the provided text?
Which of these is NOT a type of crisis listed in the provided text?
- Social crisis
- Cybersecurity attack
- Economic crisis (correct)
- Reputational crisis
Which type of crisis involves deliberate attacks by terrorist groups?
Which type of crisis involves deliberate attacks by terrorist groups?
- Reputational crises
- Social crises
- Political crises
- Terrorist attacks (correct)
Which crisis category includes failures in technology, industrial accidents, and environmental pollution incidents?
Which crisis category includes failures in technology, industrial accidents, and environmental pollution incidents?
What type of crisis involves events like earthquakes, floods, and hurricanes?
What type of crisis involves events like earthquakes, floods, and hurricanes?
Which of these crises is most likely to cause significant damage to an organization's reputation?
Which of these crises is most likely to cause significant damage to an organization's reputation?
Give an example of a crisis that could be categorized as a human error.
Give an example of a crisis that could be categorized as a human error.
What is the main difference between a pandemic and an epidemic?
What is the main difference between a pandemic and an epidemic?
Financial crises always involve the collapse of government institutions.
Financial crises always involve the collapse of government institutions.
Social crises can be caused by political events.
Social crises can be caused by political events.
Give an example of a crisis that could have both technological and financial consequences.
Give an example of a crisis that could have both technological and financial consequences.
Which of these is NOT a typical characteristic of a crisis?
Which of these is NOT a typical characteristic of a crisis?
The perception of a crisis is subjective, meaning what one person considers a crisis, another might not.
The perception of a crisis is subjective, meaning what one person considers a crisis, another might not.
What are some common emotions associated with crises?
What are some common emotions associated with crises?
Flashcards
Crisis characteristics
Crisis characteristics
Disruptive events significantly impacting individuals, organizations, or communities. Characterized by sudden onset, rapid escalation, threat to values, uncertainty, potential widespread negative consequences and triggering powerful emotions.
Crisis sudden onset
Crisis sudden onset
Crises happen unexpectedly and quickly.
Crisis threat to values
Crisis threat to values
Crises endanger important things like lives, property, or reputation.
Crisis uncertainty
Crisis uncertainty
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Crisis perception
Crisis perception
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Natural disaster
Natural disaster
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Technological disaster
Technological disaster
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Human error crisis
Human error crisis
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Financial crisis
Financial crisis
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Political crisis
Political crisis
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Social crisis
Social crisis
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Reputational crisis
Reputational crisis
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Terrorist attack
Terrorist attack
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Pandemic/epidemic
Pandemic/epidemic
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Cybersecurity attack
Cybersecurity attack
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Time sensitivity in crisis
Time sensitivity in crisis
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Crisis management
Crisis management
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Study Notes
Characteristics of a Crisis
- Crises are disruptive events that significantly impact individuals, organizations, or communities.
- They are characterized by a sudden onset, often unforeseen, and rapidly escalating intensity and impact.
- A defining feature is the presence of a threat to significant values, interests, or goals.
- Crises typically involve uncertainty and ambiguity, making planning and response difficult.
- The perception of a crisis is critical; what one person views as a crisis, another may not.
- A key aspect is the potential for widespread negative consequences across multiple dimensions, such as physical, emotional, financial, and reputational.
- Crises trigger powerful emotions, including fear, anxiety, and uncertainty, in those affected.
- Time is often of the essence during a crisis situation, demanding immediate and decisive action.
- Effective crisis management involves a combination of pre-emptive strategies, proactive planning, and rapid response mechanisms.
- A crisis can manifest in different ways and have varied depths of impact.
Types of Crises
- Natural disasters: These include events like earthquakes, floods, hurricanes, wildfires, and droughts, often causing significant physical damage.
- Technological or industrial disasters: This category encompasses failures in technological systems, industrial accidents, or environmental pollution incidents.
- Human errors: Negligence, mismanagement, or poor decision-making, leading to crises. Examples include hospital medical errors or accidents.
- Financial crises: Dramatic collapses in financial markets or institutions, with devastating consequences for economies and individuals.
- Political crises: These involve conflicts, scandals, political instability, and other events that affect governments and nations.
- Social crises: Issues that affect large groups of people, such as riots, civil unrest, protests, or social movements.
- Reputational crises: Damage to an organization's or individual's reputation, often caused by scandals or negative publicity, affecting trust and public image.
- Terrorist attacks: Deliberate attacks by terrorist groups, intended to cause widespread fear and disruption.
- Pandemic/epidemics: Cases in which infectious diseases spread rapidly and widely, impacting health and social systems on a greater scale.
- Cybersecurity attacks: These include breaches of computer systems and networks, potentially causing massive data loss.
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