Podcast
Questions and Answers
How many Official Checks can be issued for free within a calendar month?
How many Official Checks can be issued for free within a calendar month?
- 1
- 3 (correct)
- 10
- 5
Official Checks can be made payable to cash.
Official Checks can be made payable to cash.
False (B)
What happens to unnegotiated Official Checks after 3 years?
What happens to unnegotiated Official Checks after 3 years?
They are escheated to the state.
Official Checks are valid for ________ calendar days.
Official Checks are valid for ________ calendar days.
Match the following check attributes with their descriptions:
Match the following check attributes with their descriptions:
What must be verified before issuing Official Checks?
What must be verified before issuing Official Checks?
Members are notified by letter after 90 days for unnegotiated checks.
Members are notified by letter after 90 days for unnegotiated checks.
What is the maximum number of Official Checks that can be processed in a month for free?
What is the maximum number of Official Checks that can be processed in a month for free?
Members can place stop payments on official checks under any circumstances.
Members can place stop payments on official checks under any circumstances.
What form must members complete to initiate a stop payment on an official check?
What form must members complete to initiate a stop payment on an official check?
Branch employees may disburse Official Checks for phone requests if ___ is performed.
Branch employees may disburse Official Checks for phone requests if ___ is performed.
Match the steps involved in processing an official check:
Match the steps involved in processing an official check:
What must branch employees ask members to do when completing a transaction receipt?
What must branch employees ask members to do when completing a transaction receipt?
What is the purpose of retaining signed copies of the official check's transaction receipts?
What is the purpose of retaining signed copies of the official check's transaction receipts?
An override is not required if the official check amount exceeds the employee’s limit.
An override is not required if the official check amount exceeds the employee’s limit.
What must employees confirm about the Official Check before proceeding with the Declaration of Loss?
What must employees confirm about the Official Check before proceeding with the Declaration of Loss?
Second-party statements do not require manager approval for a Declaration of Loss.
Second-party statements do not require manager approval for a Declaration of Loss.
What type of form must be filled out for a Declaration of Loss?
What type of form must be filled out for a Declaration of Loss?
Employees must wait ___ days after the original issue date before the Credit Union can reissue the check.
Employees must wait ___ days after the original issue date before the Credit Union can reissue the check.
Which option is NOT a step required to reprint (reissue) an Official Check through Symitar?
Which option is NOT a step required to reprint (reissue) an Official Check through Symitar?
Exceptions to the reissuance process are granted automatically by the manager.
Exceptions to the reissuance process are granted automatically by the manager.
What check type should be selected when filling out the Declaration of Loss form?
What check type should be selected when filling out the Declaration of Loss form?
Match the steps to reissue an Official Check with their corresponding actions:
Match the steps to reissue an Official Check with their corresponding actions:
Which of the following checks can be reissued?
Which of the following checks can be reissued?
Checks can be reissued if they are from any department.
Checks can be reissued if they are from any department.
What is the maximum duration after which a check cannot be reissued?
What is the maximum duration after which a check cannot be reissued?
Unused check stock should be placed in the ______ during the branch closing process.
Unused check stock should be placed in the ______ during the branch closing process.
Match the following check stock management activities with their descriptions:
Match the following check stock management activities with their descriptions:
What is the purpose of verifying Official Checks in the Symitar Check Manager?
What is the purpose of verifying Official Checks in the Symitar Check Manager?
Visual verification of an Official Check is sufficient for ensuring authenticity.
Visual verification of an Official Check is sufficient for ensuring authenticity.
What should be done if newly arrived check stock is opened?
What should be done if newly arrived check stock is opened?
Which feature is NOT required on the front of the check?
Which feature is NOT required on the front of the check?
The back of the check includes a security warning.
The back of the check includes a security warning.
What must be included in the disclaimer above the endorsement lines?
What must be included in the disclaimer above the endorsement lines?
The center bottom of the front of the check must include a security __________.
The center bottom of the front of the check must include a security __________.
Match the following components with their corresponding locations on the check:
Match the following components with their corresponding locations on the check:
Which of the following should be included in the search for check screen?
Which of the following should be included in the search for check screen?
The front side of the check must include the Credit Union's web address.
The front side of the check must include the Credit Union's web address.
What is the required action for the endorsement on the back of the check?
What is the required action for the endorsement on the back of the check?
What prefix is used for check numbers issued by the Accounting department?
What prefix is used for check numbers issued by the Accounting department?
If a check number is not valid, Check Manager displays the amount and payee information.
If a check number is not valid, Check Manager displays the amount and payee information.
What does Escheated indicate regarding check funds?
What does Escheated indicate regarding check funds?
Employees must process the transaction in Symitar by entering KD GL and the check's dollar amount followed by the payee's name and ______.
Employees must process the transaction in Symitar by entering KD GL and the check's dollar amount followed by the payee's name and ______.
Match the following check statuses with their descriptions:
Match the following check statuses with their descriptions:
What should be included in the MARS cases assigned to Operations – General Queue?
What should be included in the MARS cases assigned to Operations – General Queue?
Branch employees may disburse Official Checks for phone requests without any verification.
Branch employees may disburse Official Checks for phone requests without any verification.
What should employees insert in the envelope along with the Official Check when mailing it to the member?
What should employees insert in the envelope along with the Official Check when mailing it to the member?
Flashcards
Official Checks
Official Checks
Checks issued by a credit union, guaranteeing funds to the payee unless a stop payment is in place.
Stop Payment
Stop Payment
An exception to the guaranteed payment of official checks. It halts the disbursement of funds.
Account Debited
Account Debited
When a member's account is charged for an official check.
Stale Dated Check
Stale Dated Check
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Uncashed Official Checks
Uncashed Official Checks
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OFAC Verification
OFAC Verification
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Free Official Checks
Free Official Checks
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Escheatment
Escheatment
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MAAP Level 3 procedure
MAAP Level 3 procedure
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OFAC Check
OFAC Check
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MARS Case
MARS Case
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Official Check Stop Payment
Official Check Stop Payment
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Transaction Receipt
Transaction Receipt
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90-Day Stop Payment
90-Day Stop Payment
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Employee spending limit
Employee spending limit
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Check Disbursement
Check Disbursement
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Declaration of Loss Form
Declaration of Loss Form
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IC Feature in Symitar
IC Feature in Symitar
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Reissuing Official Checks
Reissuing Official Checks
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OpCon Self Service
OpCon Self Service
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Cashiers Check
Cashiers Check
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Second-party statements
Second-party statements
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Third-party Indemnification
Third-party Indemnification
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90-day waiting period
90-day waiting period
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Reissuable Official Checks
Reissuable Official Checks
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Verifying Official Checks
Verifying Official Checks
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Symitar Check Manager
Symitar Check Manager
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Visual Verification of Official Checks
Visual Verification of Official Checks
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Official Check Storage
Official Check Storage
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Dual Control for Official Checks
Dual Control for Official Checks
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Monthly Official Check Audit
Monthly Official Check Audit
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Auditing Sealed Official Check Envelopes
Auditing Sealed Official Check Envelopes
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Official Check Front
Official Check Front
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Official Check Back
Official Check Back
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Authorized Signatures
Authorized Signatures
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Security Features
Security Features
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Endorsement Lines
Endorsement Lines
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Stock Number
Stock Number
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Search for Check Screen
Search for Check Screen
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Check Search Prefixes
Check Search Prefixes
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Invalid Check Number
Invalid Check Number
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Escheated Check Status
Escheated Check Status
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Official Check Request
Official Check Request
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Official Check Processing Steps
Official Check Processing Steps
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GL Code for Official Checks
GL Code for Official Checks
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Official Check Comment
Official Check Comment
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Vendor Inventory Control
Vendor Inventory Control
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Study Notes
Official Checks
- Credit Union offers Official Checks, debiting accounts at disbursement. Funds guaranteed unless a stop payment is placed.
- First 3 Official Checks per calendar month are free (additional fees after).
- Checks payable to individuals, businesses, or entities. OFAC verification required for non-members. Cannot be payable to cash, bearer, or for deposit only; payee field cannot be blank.
- Checks valid for 90 calendar days. Uncashed checks after 90 days are considered stale-dated.
- Payment Services reviews uncashed checks and notifies members. Members can reissue or have funds credited back. Uncashed checks escheated to the state after 3 years.
- Liability provision applies if the Credit Union declines a check payment; exceptions only for stop payments (requiring member notification).
Official Check Order Process
- Members request Official Checks in person, by phone, mail, or secure email. Employees follow specific steps.
- A verification process in place to ensure sufficient funds: Verify ID using standard procedures; run OFAC; Create a MARS case. Crediting account in Symitar.
- Procedures for issuing check: Include steps to verify sufficient funds, OFAC check, creating the case, debiting account, & assigning tasks to Operations.
- Handling documents: Attach/index documents, and record the transaction.
- Disbursing checks: Employees using transaction codes (KD, KO); Limit to employee's account; Members endorse via signature pad (confirming 90-day requirement; the receipt of the check; accurate check info.).
- Employee responsibilities include providing checks, stubs, and transaction receipts & maintaining the signed copies.
Official Check Stop Payments
- Stop payments only valid if a check is lost, stolen, destroyed, or mutilated. Members must fill out a Declaration of Loss form (available in PDF/DocuSign/Symitar); confirmation using a IC feature in Symitar is also required.
- Additional risk with third party indemnification. Large companies may result in double payments.
- Case-by-case decisions regarding stop payments; manager/supervisor approval needed for cases that are not routine; consideration of member relationships and check values.
- Members must wait 90 days before the Credit Union can reissue a check.
Reissuing Official Checks
- To reissue a check, the status in OpCon Self Service must be changed to "Not Issued".
- Confirmation emails sent;
- Checks that cannot be reissued include: non-existent check numbers; issued more than 4 days; status other than "Issued"; not issued by the right department.
- Contact Symitar support if encountering problems.
Safeguarding Official Check Stock
- Each branch maintains an inventory of Official Checks.
- Checks are loaded into the check printer during working hours; Excess checks stored in vault or locked cabinet; Unused stock removed during closing.
- Newly arrived checks are stored in sealed envelopes/bags (25, 50 or 100 in each envelope); signed, and dated by two employees;
- Checks stored securely until auditing.
Auditing Official Check Stock
- Monthly stock audit during cash and negotiable items audit.
- Official checks must be counted, including lowest and highest numbers, and the total count of checks.
- Sealed and initialed envelopes do not require opening for audit if they contain no signs of tampering.
Identifying Official Checks
- Verify Official Checks both visually and in Symitar Check Manager;
- Front of checks must show brand names, addresses, toll-free & web info.; Pay, and security warning.
- Back of check must include a 5-line disclosure, disclaimer, and 2 endorsement lines; authorized signatures;
- Official Checks are recorded into Symitar Check Manager.
Operations: Printing Official Checks using a GL
- Case information needs to be provided to Operations Services; this includes the requester's name, address, amount, GL, and offsetting GL.
- Employees must fill out the transaction information in Symitar. Inserted in the letter with the check in an envelope and mailed.
Official Checks: Vendor Inventory Control
- Departments/branches use the ASB link on The Hub to order Official Checks.
- Marketing confirms the appropriateness of orders;
- ASB prepares; Departments/branches sign packing slips, report discrepancies.
- Ops Reconciles discrepancies noted in the email.
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