Credit Union Official Checks Overview

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Questions and Answers

How many Official Checks can be issued for free within a calendar month?

  • 1
  • 3 (correct)
  • 10
  • 5

Official Checks can be made payable to cash.

False (B)

What happens to unnegotiated Official Checks after 3 years?

They are escheated to the state.

Official Checks are valid for ________ calendar days.

<p>90</p> Signup and view all the answers

Match the following check attributes with their descriptions:

<p>Official Checks = Cannot be made payable to Cash Stale dated Checks = Considered stale after 90 days Stop Payments = Only placed as exceptions Escheatment = Occurs after 3 years of unnegotiated checks</p> Signup and view all the answers

What must be verified before issuing Official Checks?

<p>Signature (B)</p> Signup and view all the answers

Members are notified by letter after 90 days for unnegotiated checks.

<p>True (A)</p> Signup and view all the answers

What is the maximum number of Official Checks that can be processed in a month for free?

<p>3</p> Signup and view all the answers

Members can place stop payments on official checks under any circumstances.

<p>False (B)</p> Signup and view all the answers

What form must members complete to initiate a stop payment on an official check?

<p>Declaration of Loss (Exchange Items) form</p> Signup and view all the answers

Branch employees may disburse Official Checks for phone requests if ___ is performed.

<p>MAAP</p> Signup and view all the answers

Match the steps involved in processing an official check:

<p>A = Verify sufficient funds B = Run OFAC on the payee C = Create a MARS case D = Debit the account in Symitar</p> Signup and view all the answers

What must branch employees ask members to do when completing a transaction receipt?

<p>Sign the transaction receipt using a signature pad (B)</p> Signup and view all the answers

What is the purpose of retaining signed copies of the official check's transaction receipts?

<p>For daily balancing</p> Signup and view all the answers

An override is not required if the official check amount exceeds the employee’s limit.

<p>False (B)</p> Signup and view all the answers

What must employees confirm about the Official Check before proceeding with the Declaration of Loss?

<p>The check has not been reconciled, reissued, or escheated (A)</p> Signup and view all the answers

Second-party statements do not require manager approval for a Declaration of Loss.

<p>False (B)</p> Signup and view all the answers

What type of form must be filled out for a Declaration of Loss?

<p>Declaration of Loss form</p> Signup and view all the answers

Employees must wait ___ days after the original issue date before the Credit Union can reissue the check.

<p>90</p> Signup and view all the answers

Which option is NOT a step required to reprint (reissue) an Official Check through Symitar?

<p>Discuss the issue with the payee (B)</p> Signup and view all the answers

Exceptions to the reissuance process are granted automatically by the manager.

<p>False (B)</p> Signup and view all the answers

What check type should be selected when filling out the Declaration of Loss form?

<p>Cashiers Check</p> Signup and view all the answers

Match the steps to reissue an Official Check with their corresponding actions:

<p>Click EASE OpCon Self Service = Access the reissuance section Enter the check number = Provide the required check details Click Submit = Initiate the reissue process Check your email = Receive confirmation of the reissue</p> Signup and view all the answers

Which of the following checks can be reissued?

<p>A check that was issued by my department and is still active (A)</p> Signup and view all the answers

Checks can be reissued if they are from any department.

<p>False (B)</p> Signup and view all the answers

What is the maximum duration after which a check cannot be reissued?

<p>4 days</p> Signup and view all the answers

Unused check stock should be placed in the ______ during the branch closing process.

<p>vault</p> Signup and view all the answers

Match the following check stock management activities with their descriptions:

<p>Check printer loading = Load during working hours Sealing new stock = Place in sealed envelopes or bags Monthly auditing = Count and record checks supplies Dual control = Open stock with two employees present</p> Signup and view all the answers

What is the purpose of verifying Official Checks in the Symitar Check Manager?

<p>To ensure accurate records of issued checks (C)</p> Signup and view all the answers

Visual verification of an Official Check is sufficient for ensuring authenticity.

<p>False (B)</p> Signup and view all the answers

What should be done if newly arrived check stock is opened?

<p>It should be done under dual control.</p> Signup and view all the answers

Which feature is NOT required on the front of the check?

<p>Endorsement lines (D)</p> Signup and view all the answers

The back of the check includes a security warning.

<p>False (B)</p> Signup and view all the answers

What must be included in the disclaimer above the endorsement lines?

<p>Must be endorsed by all parties</p> Signup and view all the answers

The center bottom of the front of the check must include a security __________.

<p>warning</p> Signup and view all the answers

Match the following components with their corresponding locations on the check:

<p>Authorized signature(s) = Front A 5-line disclosure = Back Security features notice = Front Endorsement lines = Back</p> Signup and view all the answers

Which of the following should be included in the search for check screen?

<p>Navigate &gt; Accounting &gt; Check Manager (D)</p> Signup and view all the answers

The front side of the check must include the Credit Union's web address.

<p>True (A)</p> Signup and view all the answers

What is the required action for the endorsement on the back of the check?

<p>All parties must endorse</p> Signup and view all the answers

What prefix is used for check numbers issued by the Accounting department?

<p>01 (A)</p> Signup and view all the answers

If a check number is not valid, Check Manager displays the amount and payee information.

<p>False (B)</p> Signup and view all the answers

What does Escheated indicate regarding check funds?

<p>The funds are being sent to the state as unclaimed property.</p> Signup and view all the answers

Employees must process the transaction in Symitar by entering KD GL and the check's dollar amount followed by the payee's name and ______.

<p>address</p> Signup and view all the answers

Match the following check statuses with their descriptions:

<p>Issued = The check has been processed and is active. Escheated = Funds are sent to the state as unclaimed property. Cancelled = The check is voided and cannot be cashed. Pending = The check is awaiting processing.</p> Signup and view all the answers

What should be included in the MARS cases assigned to Operations – General Queue?

<p>The GL to be used for processing the offset (B)</p> Signup and view all the answers

Branch employees may disburse Official Checks for phone requests without any verification.

<p>False (B)</p> Signup and view all the answers

What should employees insert in the envelope along with the Official Check when mailing it to the member?

<p>A letter for the member</p> Signup and view all the answers

Flashcards

Official Checks

Checks issued by a credit union, guaranteeing funds to the payee unless a stop payment is in place.

Stop Payment

An exception to the guaranteed payment of official checks. It halts the disbursement of funds.

Account Debited

When a member's account is charged for an official check.

Stale Dated Check

An official check that has not been cashed within 90 days.

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Uncashed Official Checks

Official checks that are not cashed.

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OFAC Verification

Checks payable to non-members are subject to verification by the Office of Foreign Assets Control to mitigate risk.

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Free Official Checks

The first three official checks in a month are free of charge.

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Escheatment

The process by which unnegotiated checks are transferred to the state after three years.

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MAAP Level 3 procedure

A process to verify sufficient funds, run OFAC checks (if payee isn't a member), create a MARS case, add case comments for OFAC findings, debit the account, and potentially assign to Operations for printing/mailing.

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OFAC Check

A check run to ensure the payee is not on the Office of Foreign Assets Control (OFAC) sanctions list.

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MARS Case

A case filed (likely internally) to manage a check request/disbursement.

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Official Check Stop Payment

A request to stop payment on an official check only for lost, stolen, destroyed, or mutilated checks. A replacement check can be disbursed.

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Transaction Receipt

A document signed by the member acknowledging receiving the check and confirming the check information.

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90-Day Stop Payment

The timeframe for stop payment requests after receiving a check.

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Employee spending limit

The maximum amount an employee can disburse without needing an override.

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Check Disbursement

The process of issuing an official check, including verifying funds and mailing procedures.

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Declaration of Loss Form

A form used to document the loss of an official check, used to initiate the process of reissuing a check.

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IC Feature in Symitar

A Symitar feature used to verify that a check has not been reconciled, reissued, or escheated before a Declaration of Loss is completed.

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Reissuing Official Checks

The process of reprinting a check, after initially setting the status to 'Not Issued'.

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OpCon Self Service

A module within Symitar used for resetting the status of a check to "Not Issued", a prerequisite for reissuing it.

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Cashiers Check

A type of check processed through the cashier's office.

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Second-party statements

Statements confirming or related to the loss of the check from a second party.

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Third-party Indemnification

Insurance or guarantee from a third party that claims responsibility over the check's loss.

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90-day waiting period

The minimum timeframe after check issue before the credit union can reissue the check.

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Reissuable Official Checks

Official checks can be reissued only if they were issued within 4 days, have a status of 'Issued', and were issued by your department.

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Verifying Official Checks

Official checks can be verified through visual inspection and Symitar Check Manager.

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Symitar Check Manager

This system records all official checks issued and is used to verify their authenticity.

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Visual Verification of Official Checks

Involves examining both the front and back of the check for security features.

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Official Check Storage

Unused official checks should be stored securely, in an envelope or bag, signed and dated.

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Dual Control for Official Checks

Opening new stock of official checks requires two people to prevent fraud.

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Monthly Official Check Audit

The supply of official checks is counted and recorded each month during a cash and negotiable items audit.

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Auditing Sealed Official Check Envelopes

Sealed official check envelopes don't need to be opened if they are signed by two people and show no signs of tampering.

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Official Check Front

The front of an official check must include the credit union's name, address, contact info, a security warning, authorized signatures, and a notice about security features on the back.

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Official Check Back

The back of an official check includes a disclosure, disclaimer for endorsements, endorsement lines, security details, and a stock number.

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Authorized Signatures

The official check must have signatures that conform to the credit union's policy, including the number of signatures required.

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Security Features

Official checks include security features to prevent fraud and forgery. These features are usually detailed on the back of the check.

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Endorsement Lines

The back of the check has designated lines for the payee to endorse the check, signifying they have received the funds.

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Stock Number

Each type of official check has a unique stock number printed on the back. This helps track and identify the check type.

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Search for Check Screen

This screen in Symitar Check Manager allows users to locate and verify official checks.

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Check Search Prefixes

Check numbers issued by Accounting start with '01', while all other departments use '00'. This prefix is required when searching for checks.

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Invalid Check Number

If a check number entered for search is not found, Check Manager displays a 'Record Not Found' message. This indicates the check number is incorrect or not issued.

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Escheated Check Status

An 'Escheated' check status means the funds are being sent to the state as unclaimed property. The Credit Union is no longer responsible for these funds.

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Official Check Request

For closed membership accounts, Operations Services prints official checks and mails them to the member's last known address.

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Official Check Processing Steps

For official check requests, process the transaction in Symitar with specific GL codes, print a letter, insert both in an envelope, and mail via US Mail.

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GL Code for Official Checks

The GL code used for official check processing steps is 'KD GL'.

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Official Check Comment

When processing official checks in Symitar, use the comment 'CHK REQ ATM EXCEP' for documentation.

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Vendor Inventory Control

The Credit Union uses American Solutions for Business (ASB) to manage paper stock inventory for official checks.

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Study Notes

Official Checks

  • Credit Union offers Official Checks, debiting accounts at disbursement. Funds guaranteed unless a stop payment is placed.
  • First 3 Official Checks per calendar month are free (additional fees after).
  • Checks payable to individuals, businesses, or entities. OFAC verification required for non-members. Cannot be payable to cash, bearer, or for deposit only; payee field cannot be blank.
  • Checks valid for 90 calendar days. Uncashed checks after 90 days are considered stale-dated.
  • Payment Services reviews uncashed checks and notifies members. Members can reissue or have funds credited back. Uncashed checks escheated to the state after 3 years.
  • Liability provision applies if the Credit Union declines a check payment; exceptions only for stop payments (requiring member notification).

Official Check Order Process

  • Members request Official Checks in person, by phone, mail, or secure email. Employees follow specific steps.
  • A verification process in place to ensure sufficient funds: Verify ID using standard procedures; run OFAC; Create a MARS case. Crediting account in Symitar.
  • Procedures for issuing check: Include steps to verify sufficient funds, OFAC check, creating the case, debiting account, & assigning tasks to Operations.
  • Handling documents: Attach/index documents, and record the transaction.
  • Disbursing checks: Employees using transaction codes (KD, KO); Limit to employee's account; Members endorse via signature pad (confirming 90-day requirement; the receipt of the check; accurate check info.).
  • Employee responsibilities include providing checks, stubs, and transaction receipts & maintaining the signed copies.

Official Check Stop Payments

  • Stop payments only valid if a check is lost, stolen, destroyed, or mutilated. Members must fill out a Declaration of Loss form (available in PDF/DocuSign/Symitar); confirmation using a IC feature in Symitar is also required.
  • Additional risk with third party indemnification. Large companies may result in double payments.
  • Case-by-case decisions regarding stop payments; manager/supervisor approval needed for cases that are not routine; consideration of member relationships and check values.
  • Members must wait 90 days before the Credit Union can reissue a check.

Reissuing Official Checks

  • To reissue a check, the status in OpCon Self Service must be changed to "Not Issued".
  • Confirmation emails sent;
  • Checks that cannot be reissued include: non-existent check numbers; issued more than 4 days; status other than "Issued"; not issued by the right department.
  • Contact Symitar support if encountering problems.

Safeguarding Official Check Stock

  • Each branch maintains an inventory of Official Checks.
  • Checks are loaded into the check printer during working hours; Excess checks stored in vault or locked cabinet; Unused stock removed during closing.
  • Newly arrived checks are stored in sealed envelopes/bags (25, 50 or 100 in each envelope); signed, and dated by two employees;
  • Checks stored securely until auditing.

Auditing Official Check Stock

  • Monthly stock audit during cash and negotiable items audit.
  • Official checks must be counted, including lowest and highest numbers, and the total count of checks.
  • Sealed and initialed envelopes do not require opening for audit if they contain no signs of tampering.

Identifying Official Checks

  • Verify Official Checks both visually and in Symitar Check Manager;
  • Front of checks must show brand names, addresses, toll-free & web info.; Pay, and security warning.
  • Back of check must include a 5-line disclosure, disclaimer, and 2 endorsement lines; authorized signatures;
  • Official Checks are recorded into Symitar Check Manager.

Operations: Printing Official Checks using a GL

  • Case information needs to be provided to Operations Services; this includes the requester's name, address, amount, GL, and offsetting GL.
  • Employees must fill out the transaction information in Symitar. Inserted in the letter with the check in an envelope and mailed.

Official Checks: Vendor Inventory Control

  • Departments/branches use the ASB link on The Hub to order Official Checks.
  • Marketing confirms the appropriateness of orders;
  • ASB prepares; Departments/branches sign packing slips, report discrepancies.
  • Ops Reconciles discrepancies noted in the email.

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