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Credit Score Update in Mobile App

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Questions and Answers

When does a user's credit score update in-app?

On their billing date (correct)

On the 15th of the month

On the first day of the month

On the last day of the month

What happens if a user's Equifax score is not found after registration?

Their account is put on hold

They still have access to financial coaching, product usage, and credit reporting (correct)

Their access to financial coaching is denied

Their credit report is not submitted to the bureau

Why do we register users without a credit score?

To reduce drop-off rate and improve registrations (correct)

To improve the accuracy of credit scores

To reduce the number of users

To increase the cost of credit building

When do we submit a user's credit report to Equifax?

On the first week of the following month Signup and view all the answers

What is the purpose of reporting users to the bureau?

To help them build their credit history Signup and view all the answers

What does the 'Report Date' in Admin represent?

The last day of the month when we submit their data to Equifax Signup and view all the answers

What does it mean if a report shows a 'Version' in the report?

The report was sent and approved by Equifax. Signup and view all the answers

How long does it take for updates to be reflected on the consumer credit file after Equifax processes the report?

48 hours Signup and view all the answers

What should you check if a user doesn't see their score updated in-app after the billing date?

Admin under 'Submitted Credit Reports' Signup and view all the answers

What might cause a user to have missing scores for more than 3 months even if the report was sent to Equifax?

The user does not have a profile with Equifax Signup and view all the answers

What should you do if a user's score is not updating and everything matches with Equifax?

Create a bug intercom ticket for Tier 2 to review Signup and view all the answers

What type of ticket should be created if the issue persists after Tier 2 review?

Lab ticket Signup and view all the answers