12 Questions
When does a user's credit score update in-app?
On their billing date
What happens if a user's Equifax score is not found after registration?
They still have access to financial coaching, product usage, and credit reporting
Why do we register users without a credit score?
To reduce drop-off rate and improve registrations
When do we submit a user's credit report to Equifax?
On the first week of the following month
What is the purpose of reporting users to the bureau?
To help them build their credit history
What does the 'Report Date' in Admin represent?
The last day of the month when we submit their data to Equifax
What does it mean if a report shows a 'Version' in the report?
The report was sent and approved by Equifax.
How long does it take for updates to be reflected on the consumer credit file after Equifax processes the report?
48 hours
What should you check if a user doesn't see their score updated in-app after the billing date?
Admin under 'Submitted Credit Reports'
What might cause a user to have missing scores for more than 3 months even if the report was sent to Equifax?
The user does not have a profile with Equifax
What should you do if a user's score is not updating and everything matches with Equifax?
Create a bug intercom ticket for Tier 2 to review
What type of ticket should be created if the issue persists after Tier 2 review?
Lab ticket
Learn how users can access their credit score within the app and how it gets updated on their billing date. Understand the limitations of score updates and how they may not reflect previous month's transactions.
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