Podcast
Questions and Answers
When does a user's credit score update in-app?
When does a user's credit score update in-app?
- On their billing date (correct)
- On the 15th of the month
- On the first day of the month
- On the last day of the month
What happens if a user's Equifax score is not found after registration?
What happens if a user's Equifax score is not found after registration?
- Their account is put on hold
- They still have access to financial coaching, product usage, and credit reporting (correct)
- Their access to financial coaching is denied
- Their credit report is not submitted to the bureau
Why do we register users without a credit score?
Why do we register users without a credit score?
- To reduce drop-off rate and improve registrations (correct)
- To improve the accuracy of credit scores
- To reduce the number of users
- To increase the cost of credit building
When do we submit a user's credit report to Equifax?
When do we submit a user's credit report to Equifax?
What is the purpose of reporting users to the bureau?
What is the purpose of reporting users to the bureau?
What does the 'Report Date' in Admin represent?
What does the 'Report Date' in Admin represent?
What does it mean if a report shows a 'Version' in the report?
What does it mean if a report shows a 'Version' in the report?
How long does it take for updates to be reflected on the consumer credit file after Equifax processes the report?
How long does it take for updates to be reflected on the consumer credit file after Equifax processes the report?
What should you check if a user doesn't see their score updated in-app after the billing date?
What should you check if a user doesn't see their score updated in-app after the billing date?
What might cause a user to have missing scores for more than 3 months even if the report was sent to Equifax?
What might cause a user to have missing scores for more than 3 months even if the report was sent to Equifax?
What should you do if a user's score is not updating and everything matches with Equifax?
What should you do if a user's score is not updating and everything matches with Equifax?
What type of ticket should be created if the issue persists after Tier 2 review?
What type of ticket should be created if the issue persists after Tier 2 review?
