Creating Memorable Customer Experiences Quiz
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Questions and Answers

What is the main focus of Starbucks according to the text?

  • To provide low prices every day
  • To sell coffee and snacks
  • To run discount stores
  • To exceed guests' expectations with 'The Starbucks Experience' (correct)
  • Which area of marketing focuses on promoting environmental sustainability?

  • Marketing for political parties/government organizations
  • Green marketing (correct)
  • Educational marketing
  • Social marketing
  • What is the key focus of marketing for educational institutions?

  • Providing low prices every day
  • Selling coffee and snacks
  • Enriching people's lives through education (correct)
  • Creating memorable experiences
  • Which function of marketing involves activities like standardization, grading, and branding?

    <p>Physical Supply</p> Signup and view all the answers

    Which function of marketing involves activities like salesmanship and advertising?

    <p>Facilitating Exchange</p> Signup and view all the answers

    What is the primary aim of social marketing as mentioned in the text?

    <p>Encouraging positive social behaviors or attitudes</p> Signup and view all the answers

    What is the main focus of the marketing concept?

    <p>Customer needs and satisfaction</p> Signup and view all the answers

    When does customer-driven marketing work well?

    <p>When customers have clear needs</p> Signup and view all the answers

    What did Henry Ford's remark about asking people what they wanted imply?

    <p>Customers are unaware of their needs</p> Signup and view all the answers

    Why does the text mention now-commonplace products like tablet computers and smartphones?

    <p>To show how companies anticipate customer needs</p> Signup and view all the answers

    What is the goal described by an executive at 3M in the text?

    <p>To anticipate and lead customers' needs</p> Signup and view all the answers

    How does the text suggest companies can succeed in situations where customers don't know what they want?

    <p>By understanding customer needs better than customers do</p> Signup and view all the answers

    What are the four utilities that marketing is concerned with creating?

    <p>Form, Place, Time, Possession</p> Signup and view all the answers

    Which marketing orientation emphasizes that consumers will favor products that are available and highly affordable?

    <p>Production Concept</p> Signup and view all the answers

    What risk can be associated with a company adopting the Production Concept orientation?

    <p>Marketing Myopia</p> Signup and view all the answers

    Which marketing orientation believes consumers will favor products that offer the most in quality, performance, and innovative features?

    <p>Product Concept</p> Signup and view all the answers

    What common outcome can focusing solely on a company's products lead to?

    <p>Marketing Myopia</p> Signup and view all the answers

    Which of the following is NOT one of the four utilities that marketing is concerned with creating?

    <p>Quality</p> Signup and view all the answers

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