Creating Memorable Customer Experiences Quiz

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Questions and Answers

What is the main focus of Starbucks according to the text?

  • To provide low prices every day
  • To sell coffee and snacks
  • To run discount stores
  • To exceed guests' expectations with 'The Starbucks Experience' (correct)

Which area of marketing focuses on promoting environmental sustainability?

  • Marketing for political parties/government organizations
  • Green marketing (correct)
  • Educational marketing
  • Social marketing

What is the key focus of marketing for educational institutions?

  • Providing low prices every day
  • Selling coffee and snacks
  • Enriching people's lives through education (correct)
  • Creating memorable experiences

Which function of marketing involves activities like standardization, grading, and branding?

<p>Physical Supply (B)</p> Signup and view all the answers

Which function of marketing involves activities like salesmanship and advertising?

<p>Facilitating Exchange (A)</p> Signup and view all the answers

What is the primary aim of social marketing as mentioned in the text?

<p>Encouraging positive social behaviors or attitudes (C)</p> Signup and view all the answers

What is the main focus of the marketing concept?

<p>Customer needs and satisfaction (A)</p> Signup and view all the answers

When does customer-driven marketing work well?

<p>When customers have clear needs (B)</p> Signup and view all the answers

What did Henry Ford's remark about asking people what they wanted imply?

<p>Customers are unaware of their needs (B)</p> Signup and view all the answers

Why does the text mention now-commonplace products like tablet computers and smartphones?

<p>To show how companies anticipate customer needs (D)</p> Signup and view all the answers

What is the goal described by an executive at 3M in the text?

<p>To anticipate and lead customers' needs (A)</p> Signup and view all the answers

How does the text suggest companies can succeed in situations where customers don't know what they want?

<p>By understanding customer needs better than customers do (B)</p> Signup and view all the answers

What are the four utilities that marketing is concerned with creating?

<p>Form, Place, Time, Possession (D)</p> Signup and view all the answers

Which marketing orientation emphasizes that consumers will favor products that are available and highly affordable?

<p>Production Concept (C)</p> Signup and view all the answers

What risk can be associated with a company adopting the Production Concept orientation?

<p>Marketing Myopia (B)</p> Signup and view all the answers

Which marketing orientation believes consumers will favor products that offer the most in quality, performance, and innovative features?

<p>Product Concept (A)</p> Signup and view all the answers

What common outcome can focusing solely on a company's products lead to?

<p>Marketing Myopia (D)</p> Signup and view all the answers

Which of the following is NOT one of the four utilities that marketing is concerned with creating?

<p>Quality (C)</p> Signup and view all the answers

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