Questions and Answers
A senior case handler is presented with a client who holds misconceptions about a proposed medical procedure due to inaccurate online information. Considering the firm’s resources, which course of action best ensures the client receives accurate information and feels confident in making an informed decision?
Schedule a roundtable discussion with various professionals, including a medical counselor and case manager to offer a multi-faceted meeting to of the misinformation.
During a settlement negotiation for a really good and big case, a client expresses concerns about the financial risk of a long recovery period after surgery. Which negotiation strategy aligns with the firm's commitment to client welfare and ethical practice?
Discuss the option of an advance on the settlement to cover living expenses during the recovery period.
A client with a history of surgical complications is apprehensive about another recommended surgery. Given their medical and legal history, what is the most appropriate action for a case handler to take?
Conduct a detailed review of their previous cases to understand the complications and liaise with medical experts on how to avoid similar outcomes.
How should a case manager handle a scenario where a client’s religious beliefs prohibit certain standard medical treatments, and the client is averse to discussing these beliefs in depth?
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In a complex case where the client needs to understand the intricacies of a medical procedure and its legal ramifications, which approach demonstrates advanced knowledge and a commitment to comprehensive client service?
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