Podcast
Questions and Answers
A senior case handler is presented with a client who holds misconceptions about a proposed medical procedure due to inaccurate online information. Considering the firm’s resources, which course of action best ensures the client receives accurate information and feels confident in making an informed decision?
A senior case handler is presented with a client who holds misconceptions about a proposed medical procedure due to inaccurate online information. Considering the firm’s resources, which course of action best ensures the client receives accurate information and feels confident in making an informed decision?
- Direct them to medical literature and discuss it during the next call.
- Schedule a roundtable discussion with various professionals, including a medical counselor and case manager to offer a multi-faceted meeting to of the misinformation. (correct)
- Invite the client to a workshop hosted by a medical expert to address common misconceptions and provide evidence-based information.
- Delegate the task to an intern to compile correct information and send an email to the client.
During a settlement negotiation for a really good and big case, a client expresses concerns about the financial risk of a long recovery period after surgery. Which negotiation strategy aligns with the firm's commitment to client welfare and ethical practice?
During a settlement negotiation for a really good and big case, a client expresses concerns about the financial risk of a long recovery period after surgery. Which negotiation strategy aligns with the firm's commitment to client welfare and ethical practice?
- Outline a deferred payment plan for services rendered that activates post-settlement.
- Discuss the option of an advance on the settlement to cover living expenses during the recovery period. (correct)
- Suggest taking a personal loan to cover expenses with the expectation of repaying it upon settlement completion.
- Advise them to rely on personal savings for living expenses, emphasizing the importance of the surgery.
A client with a history of surgical complications is apprehensive about another recommended surgery. Given their medical and legal history, what is the most appropriate action for a case handler to take?
A client with a history of surgical complications is apprehensive about another recommended surgery. Given their medical and legal history, what is the most appropriate action for a case handler to take?
- Advise on following the current medical advice, emphasizing the different circumstances surrounding this recommendation.
- Offer reassurance by considering the prior complications as rare and unlikely to recur.
- Refer them to an independent medical consultant for a second opinion to build confidence in the firm’s recommendations.
- Conduct a detailed review of their previous cases to understand the complications and liaise with medical experts on how to avoid similar outcomes. (correct)
How should a case manager handle a scenario where a client’s religious beliefs prohibit certain standard medical treatments, and the client is averse to discussing these beliefs in depth?
How should a case manager handle a scenario where a client’s religious beliefs prohibit certain standard medical treatments, and the client is averse to discussing these beliefs in depth?
In a complex case where the client needs to understand the intricacies of a medical procedure and its legal ramifications, which approach demonstrates advanced knowledge and a commitment to comprehensive client service?
In a complex case where the client needs to understand the intricacies of a medical procedure and its legal ramifications, which approach demonstrates advanced knowledge and a commitment to comprehensive client service?
