Quiz: Client Persuasion and Procedure Explanation

Direct them to medical literature and discuss it during the next call.

Schedule a roundtable discussion with various professionals, including a medical counselor and case manager to offer a multi-faceted meeting to of the misinformation. (correct)

Invite the client to a workshop hosted by a medical expert to address common misconceptions and provide evidence-based information.

Delegate the task to an intern to compile correct information and send an email to the client.

Outline a deferred payment plan for services rendered that activates post-settlement.

Discuss the option of an advance on the settlement to cover living expenses during the recovery period. (correct)

Suggest taking a personal loan to cover expenses with the expectation of repaying it upon settlement completion.

Advise them to rely on personal savings for living expenses, emphasizing the importance of the surgery.

Advise on following the current medical advice, emphasizing the different circumstances surrounding this recommendation.

Offer reassurance by considering the prior complications as rare and unlikely to recur.

Refer them to an independent medical consultant for a second opinion to build confidence in the firm’s recommendations.

Conduct a detailed review of their previous cases to understand the complications and liaise with medical experts on how to avoid similar outcomes. (correct)

<p>Respect the client’s boundaries while providing a range of alternative medical options that may align with their beliefs.</p> Signup and view all the answers

<p>Facilitate an interdisciplinary conference call including the firm’s legal, medical counsel, and financial experts to provide an integrated overview and answer questions.</p> Signup and view all the answers