Corendon Airlines Standard Operating Procedures
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Questions and Answers

Who has the authority to refuse admission to the flight deck?

  • The first officer
  • The cabin crew member
  • The head of operations
  • The pilot-in-command (correct)

Which of the following persons is NOT allowed in the flight crew compartment unless authorized?

  • An operational staff member
  • An inspecting authority representative
  • A family member of a crew member (correct)
  • A company board member

What must the commander ensure regarding persons admitted to the flight crew compartment?

  • They do not cause distraction or interference (correct)
  • They are all qualified pilots
  • They maintain constant communication with passengers
  • They have been fully briefed on all flight procedures

Who may stay in the cabin when a flight crew member leaves for physiological needs?

<p>A cabin crew member who is required to stay (B)</p> Signup and view all the answers

Which of the following groups is allowed to enter the flight crew compartment?

<p>Company board members and certain managers (D)</p> Signup and view all the answers

What is a requirement for a cabin crew member to enter the flight crew compartment?

<p>They must be there for operational needs (C)</p> Signup and view all the answers

What type of staff may enter the flight crew compartment for specific duties?

<p>Technical staff engaged in specific duties (D)</p> Signup and view all the answers

Who must present credentials before being granted access to the flight crew compartment?

<p>Persons seeking admission (B)</p> Signup and view all the answers

What is required for an oxygen bottle when not in use during a flight?

<p>It must be securely stowed away. (A)</p> Signup and view all the answers

Who is responsible for securing the oxygen bottle during use?

<p>The cabin crew. (B)</p> Signup and view all the answers

What prior approval is needed for bringing portable oxygen concentrators on board?

<p>Approval from the Technical Department. (A)</p> Signup and view all the answers

What is the maximum age for unaccompanied minors allowed to travel on Corendon Airlines flights?

<p>Between 6 and 12 years. (C)</p> Signup and view all the answers

How many copies of the UNMR form must be filled out?

<p>Three copies are required. (D)</p> Signup and view all the answers

When should a passenger request oxygen supply services?

<p>At least 7 days prior to the flight. (B)</p> Signup and view all the answers

What is NOT allowed to be carried on board or in the cargo compartment?

<p>Personal oxygen cylinders. (A)</p> Signup and view all the answers

What is the role of the handling agent in relation to an unaccompanied minor?

<p>To hand over the minor with travel documents. (D)</p> Signup and view all the answers

What items are prohibited from being stowed in overhead bins containing emergency equipment?

<p>All of the above (D)</p> Signup and view all the answers

Where may passengers seated in the first rows of the aircraft place their bags?

<p>Under their seat if it fits securely (B)</p> Signup and view all the answers

What must happen if a bag cannot be secured by the restraint bar?

<p>It has to be placed in the overhead compartment (D)</p> Signup and view all the answers

Which statement about special category passengers (SCP) is true?

<p>SCPs cannot occupy seats that block access to emergency equipment. (D)</p> Signup and view all the answers

Who has the final decision on passenger seating in cases of overbooking?

<p>The pilot in command (PIC) (A)</p> Signup and view all the answers

What is required before carrying special category passengers on board?

<p>The commander must be informed in advance. (A)</p> Signup and view all the answers

Which category does NOT fall under Special Categories of Passengers (SCPs)?

<p>Pregnant passengers (A)</p> Signup and view all the answers

What does 'direct access' mean in relation to emergency exits?

<p>Passengers can reach emergency exits without passing through obstacles. (C)</p> Signup and view all the answers

What should be done with larger cabin baggage in the first rows?

<p>It is forbidden to place in the first rows (A)</p> Signup and view all the answers

What is the minimum age for a passenger who must have a seat and seat belt?

<p>Two years old (B)</p> Signup and view all the answers

How should the number of SCPs relate to other passengers?

<p>SCPs should not exceed the number of passengers capable of assisting them. (A)</p> Signup and view all the answers

What should be considered when seating a passenger with a disability requiring a restraint?

<p>Their restraint aid must not obstruct the seat behind them. (A)</p> Signup and view all the answers

What type of equipment is mentioned as needing to be stowed properly?

<p>Carry-on baggage (A)</p> Signup and view all the answers

What is the responsibility of the cabin crew when a SCP is traveling alone?

<p>To find another passenger to assist in case of emergency. (D)</p> Signup and view all the answers

What consideration is necessary for a seat design with regard to head contact?

<p>It must prevent head contact of the person seated behind. (C)</p> Signup and view all the answers

What happens if the SCP does not have an accompanying passenger?

<p>Cabin crew will choose another passenger for assistance. (B)</p> Signup and view all the answers

What is the primary goal of the crew briefing?

<p>To exchange knowledge and information among crew members (C)</p> Signup and view all the answers

Which of the following topics is NOT typically discussed during the cabin crew briefing?

<p>Flight path of the aircraft (D)</p> Signup and view all the answers

In what language should the crew briefing be conducted?

<p>English only (A)</p> Signup and view all the answers

Who is responsible for evaluating the knowledge of the cabin crew during the briefing?

<p>The SCCM (Senior Cabin Crew Member) (D)</p> Signup and view all the answers

What should the SCCM do if they find a crew member's knowledge inadequate?

<p>Correct the misinformation and provide guidance (B)</p> Signup and view all the answers

What is the maximum duration for a crew briefing?

<p>15 minutes (B)</p> Signup and view all the answers

If a crew member appears unable to perform their duties due to emotional stability, what should the SCCM do?

<p>Inform the PIC for further evaluation (D)</p> Signup and view all the answers

What must the SCCM discreetly check before the flight?

<p>Check minimum two required items in crew members’ flight bags (A)</p> Signup and view all the answers

What should be done immediately after searching a compartment or confined area?

<p>Close all lids and doors to the compartments (B)</p> Signup and view all the answers

What should a crew member do if they find a foreign package during a security search?

<p>Notify the PIC immediately (D)</p> Signup and view all the answers

Who is responsible for checking the amount of Security Search Forms available?

<p>The Senior Cabin Crew Member (SCCM) (C)</p> Signup and view all the answers

What areas need not be included in post flight searches?

<p>Cargo hold and external areas of the aircraft (D)</p> Signup and view all the answers

What is the safe distance to maintain from a running engine?

<p>10 meters (A)</p> Signup and view all the answers

Which of the following is strictly prohibited on the apron?

<p>Walking great distances over the apron (D)</p> Signup and view all the answers

What is the primary purpose of a post flight search?

<p>To ensure passengers didn’t leave hazardous items on board (C)</p> Signup and view all the answers

What should cabin crew members do with the Aircraft Security Search Form?

<p>Sign and give it to the SCCM after the search (B)</p> Signup and view all the answers

Flashcards

Who controls access to the flight deck?

The pilot-in-command (PIC) has the authority to control who can enter and stay in the flight deck.

Who can be in the flight deck?

Only authorized personnel, like flight crew members, cabin crew with operational needs, or specific company representatives, can be in the flight deck.

What is needed to enter the flight deck?

The commander must request identification before allowing anyone into the flight deck.

Who needs to be present for someone to enter the flight deck?

The presence of the commander or their designated deputy is mandatory for anyone to enter the flight deck, except for assigned flight crew members.

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What should anyone entering the flight deck know about?

The crew must be familiar with safety procedures before being allowed to enter the flight deck.

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What should the PIC ensure when someone enters the flight deck?

The PIC should ensure that the flight operation is not disturbed by anyone entering the flight deck.

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Who makes the final decision about access to the flight deck?

The commander is responsible for the final decision on who can enter or be carried in the flight crew compartment.

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Can the PIC refuse someone entering the flight deck?

The PIC can refuse entry to anyone on the flight deck, regardless of the reason.

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Restricted Overhead Bin Storage

Baggage, jackets, and other items cannot be placed in overhead bins containing emergency equipment or along exit rows.

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First Row Baggage Rules

Seats in the first few rows often offer extra legroom but have restrictions on baggage storage.

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Secure Cabin Baggage

Cabin baggage must be stowed securely to prevent movement during turbulence.

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Special Categories of Passengers (SCPs)

Passengers with disabilities or specific needs requiring special assistance and procedures during flight.

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Persons with Reduced Mobility (PRMs)

People with physical, sensory, or mental limitations, requiring special attention and arrangements.

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Infants and Unaccompanied Minors

Passengers under a certain age, traveling alone, or needing supervision during the flight.

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Deportees, Inadmissible Passengers, or Detainees

Passengers subject to deportation, restricted entry, or legal custody, requiring special handling.

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Maximum Number of Passengers

The maximum number of passengers permitted on a flight is determined by the available seats, not the number of passengers booked.

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Special Category Passengers (SCPs)

Passengers with special needs, such as those requiring assistance or having specific limitations.

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Seats with Direct Access to Emergency Exits

These seats provide immediate access to emergency exits without needing to go through an aisle or obstacle.

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SCPs and Emergency Exit Seats

SCPs are not allowed to sit in seats that lead directly to emergency exits.

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SCP Ratio to Assisting Passengers

The number of SCPs on board must be balanced by the number of passengers able to assist them in emergencies.

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Assistance for Solo SCPs

If an SCP travels alone, flight attendants must find another passenger willing to help them in case of an emergency.

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Disability Aids and Seat Configurations

A disability or restraint aid needing to be secured around the back of a seat shouldn't be used if someone is seated behind unless the seat setup is approved for the device.

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Seat Design and Head Contact

If the seat design prevents head contact for the person behind, no further consideration is needed with disability or restraint aids.

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Informing the Commander about SCPs

The captain needs to be informed in advance if SCPs will be on board.

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Oxygen Bottle Storage

Oxygen bottles must be secured in a galley or cabin compartment. When not in use or during take-off, landing, or turbulent weather, the bottle should be stowed away and secured.

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Medical Devices Allowed

Portable oxygen concentrators (POCs), respiratory/ventilator devices, and sleep apnea devices (CPCP) are allowed on board with prior approval from the Technical Department.

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Medical Device Approval

Passengers must obtain approval from the Technical Department 48 hours before their flight.

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Unaccompanied Minors

Unaccompanied minors (UNMRs) between 6 and 12 years old can travel on Corendon Airlines flights.

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UNMR Airport Procedure

Parents or legal guardians must accompany UNMRs to the airport of departure and hand them over to the handling agent with travel documents and the UNMR form.

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UNMR Form Distribution

The UNMR form has three copies: one for the handling agent, one attached to the ticket, and one for the SCCM.

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UNMR Parental Care

The UNMR remains in the parent's care until the flight is called.

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UNMR Travel Requirements

The UNMR remains in the parent's care until the flight is called.

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SCCM's role in briefings

The SCCM evaluates the knowledge of each cabin crew member during the briefing, especially regarding safety, security, and emergency procedures.

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Language of the briefing

The briefing should be conducted in English, regardless of the crew's native language.

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Maximum briefing duration

The briefing should last no more than 15 minutes, allowing enough time for key information to be shared.

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Purpose of the briefing

The briefing should be a platform for knowledge sharing and not simply a test of crew members.

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Topics: Hijack code

The flight's hijack code needs to be discussed and relayed by the SCCM, who will get it from the PIC.

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SCCM reporting member concern

The SCCM should inform the PIC if any cabin crew member demonstrates concerns about their knowledge, physical appearance, or emotional stability, potentially affecting their ability to perform safety or security tasks.

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SCCM flight bag check

The SCCM shall check at least two items in each cabin crew member's flight bag, ensuring they have essential equipment.

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SCCM's responsibility for knowledge gaps

The SCCM is responsible for correcting any inaccurate or missing information during the briefing, ensuring everyone has the necessary knowledge.

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Flight Deck Security Search

The flight deck crew is responsible for conducting a security search of the flight deck. This includes checking all compartments like overhead bins and lavatories, as well as doors and trolleys. The crew must close all lids and doors immediately after searching.

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Handling Foreign Objects

Any suspicious or foreign package found during the security search should not be touched. Instead, the pilot-in-command (PIC) must be informed immediately.

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Aircraft Security Search Form

All cabin crew members must sign the Aircraft Security Search Form once the security search is complete. This form confirms that the search followed all procedures. The SCCM (Senior Cabin Crew Member) collects the signed forms and presents them to the PIC.

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SCCM Form Responsibility

The SCCM is responsible for ensuring enough security search forms are available for each flight. They can request more forms from the ground operations personnel if needed.

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Post-Flight Search Scope

Post-flight searches are performed after passengers disembark, ensuring that no hazardous items are left on board. These searches do not include the flight deck, cargo hold, or external areas as passengers have no access to these spaces

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Apron Safety

Walking long distances across the apron is strictly prohibited. The apron area is highly dangerous due to moving vehicles, running aircraft engines, and potential jet stream.

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Engine Danger Zone

Crew members are not allowed to stand near aircraft being towed or pushed. Running engines pose a serious hazard, especially within a 10-meter radius of the engine.

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Engine Safety Awareness

Be aware of anti-collision lights and safety placards on engines to visualize the danger area. Loose objects blown away by the jet blast can cause serious injuries.

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Study Notes

Corendon Airlines Standard Operating Procedures

  • Table of contents lists procedures for communication, critical flight phases, reporting emergencies, cabin crew, baggage, passenger carriage, and more.
  • Chapter 2 details various aspects of flight and operations, including communication protocols, passenger handling, and emergency procedures.
  • Specific procedures are outlined for handling various passenger types (e.g., those with reduced mobility, unaccompanied minors, pregnant passengers, live animals, and those with injuries/illnesses).
  • Standard operating procedures are also defined for ground operations, and unforeseen circumstances affecting the cabin crew.
  • Procedures related to pre-flight, boarding, door operations, and post-pandemic cabin operations are outlined.
  • Detailed procedures for handling dangerous goods are also listed.
  • Information about ETOPS operation and cabin operations during and post-pandemic times are also covered.

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Standard Operating Procedures PDF

Description

This quiz covers the standard operating procedures of Corendon Airlines as outlined in Chapter 2. Dive into the specifics of communication protocols, passenger handling, and emergency procedures. Additionally, explore various operational protocols for cabin crew and ground operations, especially regarding special passenger types and post-pandemic adaptations.

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