Corendon Airlines SOPs Quiz
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Questions and Answers

What defines the critical phases of flight?

  • Only the descent and arrival phases
  • The taxi, take-off, climb, descent, and landing phases (correct)
  • Only the take-off and landing phases
  • The entire duration of the flight

What is meant by a Sterile Flight Deck?

  • A time during flight when flight crew must avoid distractions (correct)
  • A specific part of the aircraft dedicated to crew members
  • A designated time for passenger services
  • A period when cabin crew can freely communicate with flight crew

When does the sterile flight deck phase commence after departure?

  • Immediately after take-off regardless of altitude
  • At cruising altitude only
  • When the aircraft lands
  • When the aircraft engines start and reaches 10,000 feet (correct)

During critical phases of flight, what activities are crew members allowed to perform?

<p>Only activities critical to the safe operation of the aircraft (A)</p> Signup and view all the answers

Which of the following phases is NOT included in the critical phases of flight?

<p>Cruising altitude (D)</p> Signup and view all the answers

What should cabin crew report during the taxi phase?

<p>Cabin secure and emergency situations (C)</p> Signup and view all the answers

Which of the following situations does NOT need to be reported during landing?

<p>Cabin secure (B)</p> Signup and view all the answers

What action should be taken if cabin crew need to report an abnormal situation during a sterile flight deck phase?

<p>Press '222' and then '5' to report to the PIC (D)</p> Signup and view all the answers

Which abnormal situation must be reported to the flight crew during take-off?

<p>Burning smell in the cabin (D)</p> Signup and view all the answers

What is the consequence of cabin crew communicating with each other during the sterile flight deck phase?

<p>It is forbidden except in emergencies (B)</p> Signup and view all the answers

Which of the following is NOT listed as requiring immediate reporting to the flight deck?

<p>Normal passenger complaints (B)</p> Signup and view all the answers

When should cabin crew report an in-flight emergency?

<p>During any phase including cruise level (B)</p> Signup and view all the answers

What indicates that cabin crew should communicate an emergency situation during the sterile flight deck phase?

<p>Presence of smoke inside the cabin (A)</p> Signup and view all the answers

What should be included in the Inflight Accident-Medical Incident Form regarding passengers?

<p>Detailed description of the event and involved passengers (D)</p> Signup and view all the answers

What is the first action to take if a passenger's pulse and respiration stops?

<p>Inform the PIC immediately (C)</p> Signup and view all the answers

If a doctor is available on board, what should the cabin crew do?

<p>Wait for instructions from the doctor (D)</p> Signup and view all the answers

What action should cabin crew take if medical help is not available after a passenger's death is confirmed?

<p>Secure the deceased with seatbelts and cover with a blanket (B)</p> Signup and view all the answers

What should be included in the normal procedures for cabin crew when there is an incapacitated crew member?

<p>Surveillance of the passenger compartment and lavatories (C)</p> Signup and view all the answers

What is the role of CCM1 when an SCCM becomes incapacitated?

<p>To identify themselves to the PIC as the next qualified member (A)</p> Signup and view all the answers

What information is the SCCM NOT authorized to write in the In-flight Accident/Incident Report?

<p>The death certificate for the passenger (A)</p> Signup and view all the answers

How should the cabin crew position the deceased passenger?

<p>Upright sitting position, secured with a seatbelt (B)</p> Signup and view all the answers

In the event that there is no other SCCM available on the flight, who will assume responsibilities?

<p>The PIC will assign the next most suitably qualified cabin crew member (B)</p> Signup and view all the answers

What critical information should be collected regarding the deceased passenger's condition before death?

<p>Signs and symptoms shown by the passenger (B)</p> Signup and view all the answers

Which of the following is NOT considered a normal procedure in cabin crew operations with an incapacitated member?

<p>Implementing emergency descent without notifying crew (C)</p> Signup and view all the answers

What is a primary reason for covering a deceased passenger with a blanket?

<p>To help the passenger look like they are resting (C)</p> Signup and view all the answers

When changing seating positions due to an incapacitated crew member, what must happen?

<p>The PIC should be informed of changing conditions (C)</p> Signup and view all the answers

What must be taken into account in case of an emergency descent caused by a fire?

<p>The procedure may vary depending on the event causing it (B)</p> Signup and view all the answers

During familiarization or line check flights, what is the status of cabin crew candidates?

<p>They can only be considered as ABPs (B)</p> Signup and view all the answers

Which of the following scenarios requires the application of emergency procedures?

<p>Medical emergencies or bomb threats (C)</p> Signup and view all the answers

What is the minimum requirement for cabin crew when the number of passengers exceeds 50?

<p>One cabin crew member for every 50 passengers (B)</p> Signup and view all the answers

Which of the following must occur if a cabin crew member is reduced due to unforeseen circumstances?

<p>All left stations must remain occupied (C)</p> Signup and view all the answers

What action must the senior cabin crew member (SCCM) perform before boarding when the number of cabin crew is reduced?

<p>Perform a pre-boarding safety briefing (C)</p> Signup and view all the answers

What must be ensured regarding electrical power before boarding if the number of cabin crew is reduced?

<p>It must be confirmed available in the aircraft (B)</p> Signup and view all the answers

In the event of passenger reseating due to reduced cabin crew, which factor must be taken into account?

<p>Available doors and exits must be considered (A)</p> Signup and view all the answers

If a left-hand station cannot be occupied because of technical issues, what should the PIC do?

<p>Take action as per the Minimum Equipment List (MEL) (C)</p> Signup and view all the answers

What is required if the number of passengers must be reduced due to limited cabin crew?

<p>Able-bodied passengers must be selected and briefed (B)</p> Signup and view all the answers

What is the responsibility of the cabin crew member occupying the left station if the number of crew is reduced?

<p>To also be responsible for the opposite exit (C)</p> Signup and view all the answers

What must be done if a bassinet does not fit into the overhead bin?

<p>It shall be labelled with a tag and sent to the cargo compartment. (A)</p> Signup and view all the answers

What is the rule regarding seating infants in exit row seats?

<p>Infants cannot be seated at exit row seats. (B)</p> Signup and view all the answers

What procedure should be followed if a passenger is traveling with two children under 2 years of age?

<p>The passenger must inform Corendon Airlines and may require a paid escort. (B)</p> Signup and view all the answers

Why should minors not be allowed to play or wander around in the aircraft aisle?

<p>In case of turbulence or decompression, it could lead to injuries. (D)</p> Signup and view all the answers

How many infant belts and life vests are available on the aircraft compared to the number of passenger seats?

<p>10% of the number of passenger seats. (B)</p> Signup and view all the answers

What should be done if a minor's seat belt cannot be securely tightened?

<p>The minor’s back should be padded with a soft item. (B)</p> Signup and view all the answers

What is the regulation regarding the presence of infants in passenger service units during decompression?

<p>Only one infant is allowed per row due to oxygen mask availability. (B)</p> Signup and view all the answers

What should be done with hot beverages served to child passengers?

<p>They should only be served to the adult with a warning. (B)</p> Signup and view all the answers

Flashcards

Critical Phases of Flight

Specific phases of a flight where the flight crew's focus is essential for safety, including taxi, take-off, climb, descent, landing, and any other phases deemed critical by the pilot-in-command.

Sterile Flight Deck

A period during a flight when the flight crew should not be interrupted unless it's a safety or security emergency. It helps the crew focus on their duties without distractions.

Departure Sterile Flight Deck

The period from engine start to reaching 10,000 ft above the departure airport marks the beginning of the sterile flight deck phase.

Arrival Sterile Flight Deck

The sterile flight deck phase starts when the aircraft descends to 10,000 ft above the arrival airport and continues until the engines are shut down after landing.

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Other Sterile Flight Deck Declarations

The flight crew can declare other sterile flight deck periods in case of an emergency, security alert, or any situation where their focus is essential.

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Sterile Flight Deck Phase

The period during takeoff, approach, and landing when communication between the flight crew and the cabin crew is restricted, except for emergencies.

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Abnormal Situation

A situation that requires immediate attention from the flight crew, but does not pose an immediate threat to safety.

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Emergency Situation

A situation that poses an immediate threat to safety, requiring urgent action.

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222 and 5

The code used by cabin crew to alert the flight crew of an abnormal or emergency situation during the Sterile Flight Deck phase.

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Cabin Crew Responsibility

The primary responsibility of the cabin crew during the Sterile Flight Deck phase is to ensure the safety of the passengers and the aircraft.

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Flight Crew Responsibility

The flight crew has the primary responsibility to safely operate the aircraft.

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Critical Events During Sterile Flight Deck

The flight crew must be informed immediately if any of these occur, even during the Sterile Flight Deck Phase

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Flight Crew Decision Making

The flight crew is responsible for making the final decision about what action to take in the event of an abnormal or emergency situation.

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Emergency Procedure

A safety and security implementation in relation to an emergency event. It typically involves crew communication, coordination, and passenger assistance.

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SCCM (Senior Cabin Crew Member)

A cabin crew member who is designated as the most senior and qualified crew member on a flight. They are responsible for ensuring safety and security, and implementing emergency procedures.

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Surveillance

The process of observing and monitoring the passenger cabin, including galleys and lavatories, to ensure safety and security.

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Incapacitated SCCM

A situation where a cabin crew member becomes unable to perform their duties.

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CCM1

The designated crew member who takes over the role of the incapacitated SCCM. They are the next most qualified and senior crew member on board.

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Awareness Briefing

The process by which the pilot informs the CCM1 about the SCCM's duties and responsibilities. This ensures continuity and understanding of the role.

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Seating Position Allocation

The process of ensuring that the seating positions of the cabin crew are adjusted to optimize safety and security in the event of an emergency.

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Adapting to Changing Conditions

The process of adapting to changing circumstances, such as an incapacitated crew member, to ensure safety and security.

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Inflight Accident- Medical Incident Form

A form used to document medical incidents and accidents that occur during a flight.

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Passenger Information

The passenger's full name and their assigned seat number.

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Event Description

A detailed description outlining what happened during the event, including any contributing factors or actions taken by other passengers.

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Witness Information

Information about any passengers who witnessed the event.

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Cabin Crew Action

Details about any first aid or medical assistance provided by the cabin crew.

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Cabin Operation SPI

A metric used to monitor the number of passenger injuries attributed to cabin crew misconduct.

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Death on Board Procedure

A series of steps taken by the cabin crew when a passenger dies on board the aircraft.

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In-flight Accident / Incident Report

The report filled out by the cabin crew to document the circumstances of a passenger's death.

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Infant safety during flight

Infants should not be secured with the same seatbelt as an adult or in a bassinet.

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Bassinet handling during flight

A bassinet that does not fit in the overhead compartment should be tagged and sent to the cargo compartment.

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Infant seating restrictions

Infants should not be seated in exit rows due to safety concerns. Each row should have only one infant.

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Infant safety equipment availability

The amount of infant belts and life vests available on board is 10% of the total passenger seats.

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Traveling with multiple infants

Passengers traveling with two or more infants under two years of age require an escort and must notify Corendon Airlines.

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Minor seating restrictions

Minors are children aged 2-12 years old. They are not allowed to sit in exit rows or two minors on one seat.

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Minors safety during flight

A passenger over 16 years of age must sit next to two minors, ensuring their seatbelts are properly secured. In case of turbulence, minors should not roam freely.

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Serving hot beverages to minors

Hot beverages should not be served directly to children. If allowed, it should be given to the accompanying adult with a warning.

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Reduced Cabin Crew

A specific situation where the number of cabin crew members is reduced by one, due to unforeseen circumstances like illness or aircraft change.

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50:1 Ratio

The ratio of passengers to cabin crew members, where one crew member is required for every 50 passengers or fraction thereof.

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Senior Cabin Crew Member (SCCM)

A senior cabin crew member who is responsible for overseeing the safety and security of the cabin during a flight.

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Equivalent Safety Level

A safety procedure that ensures an equivalent level of safety is maintained even with a reduced number of cabin crew members, especially during emergency evacuations.

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Passenger Reseating

The process of relocating passengers to ensure they are seated near available exit doors and other safety considerations during a reduced cabin crew situation.

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Passenger Briefing

The training and briefing provided to able-bodied passengers explaining their responsibilities in an emergency situation, particularly when there is a reduced cabin crew.

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Pre-Boarding Safety Checks

The pre-boarding checks and procedures that are conducted to ensure the safety and security of the cabin before passengers embark the aircraft, especially when there is a reduced cabin crew.

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Pre-Boarding Equipment Verification

The process of verifying the availability of essential equipment and systems, like electrical power and evacuation procedures, before boarding, especially in cases where the cabin crew is reduced.

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Study Notes

Standard Operating Procedures (SOPs)

  • Corendon Airlines uses SOPs for various procedures
  • These procedures cover different aspects of flight operations, from communication to passenger handling
  • The SOPs are organized in chapters, each covering a specific area
  • Critical phases of flight, sterile flight deck, communication between flight deck and cabin, reporting emergencies, and handling various passenger categories are covered
  • Ground operations and unforeseen circumstances are also addressed in the SOPs

Communication

  • Flight and cabin crew communicate using interphone, PA, aural signals, and illuminated warnings
  • Specific call-outs and commands are used for communication
  • During critical flight phases, communication is limited to ensure safety

Critical Flight Phases

  • Phases like taxi, takeoff, climb, descent, final approach, missed approach, landing, and landing roll are included in critical flight phases
  • During these phases, flight crew focus on their duties to prevent distraction from non-flight related matters
  • Cabin crew has restricted communication during these phases, except for safety or security-related matters

Passenger Handling

  • SOPs contain procedures for handling different types of passengers
  • Special categories of passengers (SCP) like passengers with reduced mobility, those needing supplementary oxygen. and unaccompanied minors are covered
  • Rules and procedures for handling potentially threatening passengers, such as those inadmissible in a country, deportees, or those in custody, are detailed
  • Procedures for handling passengers with injuries or illnesses
  • Procedures for handling passengers who are incapacitated
  • Procedures involving passengers with emotional support or service animals are specified in the documents
  • Rules relating to passenger baggage and cargo are included in SOPs

Dangerous Goods

  • Corendon adheres to IATA Dangerous Goods regulations.
  • Procedures for handling and transporting dangerous goods are detailed
  • Rules regarding the carriage of restricted goods by passengers, and for handling potentially dangerous goods by cabin crew are stipulated

Other Procedures

  • Standard procedures for the door operations of the aircraft
  • Procedures involving cabin crew seating regulations
  • Emergency procedures and safety equipment checks during various flight phases including takeoffs and landings
  • Cabin cleaning, fire prevention, and aircraft disinfection procedures
  • Procedures for pre-flight briefing
  • Procedures regarding passenger announcements, including the announcement formats and timing are detailed

Additional Information

  • The documents also include procedures for boarding procedures, end of boarding, designated exits, and cabin crew stations and the necessary information regarding these procedures
  • Additional operational information and post-pandemic procedures are also outlined, ensuring the SOPs are adaptable to changing circumstances

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Description

Test your knowledge on the Standard Operating Procedures (SOPs) used by Corendon Airlines. This quiz covers important topics such as communication methods, critical flight phases, and passenger handling. Understand how these procedures ensure safety and efficiency in operations.

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