Leading with Gratitude Ch 15
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What does the Netflix Culture Deck emphasize regarding company values?

  • Values require a comprehensive overview without specifics.
  • Values are solely the responsibility of upper management.
  • Values must be clearly articulated as specific behaviors. (correct)
  • Values should remain abstract to allow for interpretation.

    • According to the employees, what is a major concern regarding teamwork?

  • It fosters better relationships with interdepartmental teams.
  • It often leads to increased productivity and efficiency.
  • It may cause delays and confusion in completing individual tasks. (correct)
  • It is clearly defined by management for all departments.

    • What can positively reinforce company values among employees?

  • Public recognition of employees demonstrating desired behaviors. (correct)
  • Managers frequently reminding employees about the company’s mission.
  • Employees receiving financial bonuses only for high performance.
  • Tracking employee progress through regular performance reviews.

    • Why did Frances Hesselbein emphasize the link between values and actions?

    <p>To make values habitual and a part of everyday operations.</p> Signup and view all the answers

    What was the reaction of employees towards seeing their values honored in the workplace?

    <p>Most employees showed a strong desire to work with companies that have clear values.</p> Signup and view all the answers

    What is a significant issue related to core values in many organizations?

    <p>Core values are sometimes treated as mere formalities.</p> Signup and view all the answers

    How can expressions of gratitude reinforce core values?

    <p>By acknowledging behaviors that align with the core values.</p> Signup and view all the answers

    What does the adage 'Actions speak louder than words' imply in the context of core values?

    <p>Leaders must demonstrate core values through their behavior.</p> Signup and view all the answers

    What was one manager's perspective on the effectiveness of printed values?

    <p>They are too vague to have any real impact.</p> Signup and view all the answers

    What can be a consequence of leaders giving only lip service to core values?

    <p>There may be a lack of trust and alignment within the organization.</p> Signup and view all the answers

    What aspect do 95 percent of job candidates value over compensation?

    <p>Company culture</p> Signup and view all the answers

    Why is company culture important to potential hires during the recruitment process?

    <p>It helps them evaluate their fit before joining.</p> Signup and view all the answers

    What technique did Netflix use to attract high-quality employees?

    <p>Creating a Culture Deck</p> Signup and view all the answers

    What does a thoughtful onboarding process help new employees understand?

    <p>The core values and their relevance</p> Signup and view all the answers

    In the story shared during a new employee orientation, what did the pumper use to check the well?

    <p>A rowboat</p> Signup and view all the answers

    Why is it recommended for values to be rank-ordered within an organization?

    <p>To clarify which values take precedence in conflicts</p> Signup and view all the answers

    What should managers do when an employee faces a values conflict?

    <p>Offer gratitude for addressing the conflict</p> Signup and view all the answers

    How should companies convey the importance of their core values to new employees?

    <p>By integrating values into practical training examples</p> Signup and view all the answers

    What is a potential conflict when company values like 'speed' and 'ethical behavior' clash?

    <p>Compromising on quality for fast results</p> Signup and view all the answers

    What common issue might arise when an employee's personal values conflict with company values?

    <p>Employee resignation</p> Signup and view all the answers

    Study Notes

    Reinforcing Core Values

    • Core values are often neglected in day-to-day operations, despite attempts to promote them.
    • To remedy this, leaders should demonstrate core values through actions and express gratitude towards employees exhibiting those values.
    • Examples:
      • One laundry employee found a large amount of cash in a guest's pillowcase and returned it, demonstrating integrity.
      • A hotel manager publicly recognized the employee for her actions, emphasizing the importance of integrity in the hotel's operations.
    • Specificity is key for core values to be understood and actionable.
    • Examples:
      • The Netflix Culture Deck, outlining specific behaviors expected of staff, has become highly influential.
      • A large bank involved employees in defining expected behaviors for core values, resulting in improved understanding.

    Engaging Employees in Values

    • Employees should be involved in understanding how values can be applied in their day-to-day work, including specific scenarios and expected behaviors.
    • Examples:
      • Quicken Loans incorporates values into new employee orientation and publishes a book highlighting real-world examples.
      • An oil and gas company facilitator used a story of an employee going above and beyond to illustrate resourcefulness and safety in their work.
    • Prioritizing core values helps resolve conflicts.
    • Examples:
      • "Speed" and "ethical behavior" can clash. Prioritizing ethical behavior addresses potential issues.
      • "Accountability" and "excellence" can be in conflict. Prioritizing excellence ensures quality in performance.
    • Leaders should be empathetic to employee struggles when values conflict with personal beliefs.

    Gratitude as a Tool

    • Gratitude can be a powerful tool for reinforcing desired behaviors.
    • Examples:
      • A company implemented a program to encourage colleagues to share gratitude notes, fostering a culture of appreciation and reinforcing core values.
      • This initiative led to increased client satisfaction and employee happiness.
    • Rituals can provide opportunities to live out core values.
    • Examples:
      • One CEO hosts a yearly retreat where employees share things they are grateful for and things they want to let go of, fostering emotional connection and a sense of belonging.
      • Another CEO holds brown-bag lunches with employees to discuss decisions and values, making himself accessible and fostering a sense of transparency.
    • Formal celebrations can be used to tie gratitude to core values.
    • Examples:
      • One company incorporated community service into their annual meeting, encouraging employees to "see the best in one another" by serving others.
      • The CEO recognized the work of her team and linked the day's activities to the core value of seeing the best in others, promoting understanding and appreciation.

    Bringing Values to Life

    • Finding ways to incorporate core values into everyday work is essential.
    • Examples:
      • Companies can share stories of employees embodying company values during hiring processes.
      • Robust onboarding programs should help new hires understand values and expected behaviors.
    • Leaders should prioritize values to help resolve conflicts and offer guidance to employees navigating challenging situations.
    • Examples:
      • Quicken Loans uses a dedicated day during new employee orientation to introduce values.
      • This organization also publishes a values-in-action book for its employees to refer to.

    Key Takeaway

    • Leaders should connect gratitude with actions that align with company values.
    • This can be done through thoughtful communication, specific examples, and deliberate rituals and celebrations.
    • By focusing on employee behaviors that reflect core values, leaders can foster a culture where those values are embraced and celebrated.

    Reinforcing Core Values

    • Regularly hosting a system-wide presentation on the mission, vision, and values allows leaders to showcase employees who embody these concepts.
    • The company publicly commends and rewards employees who demonstrate the company's core values.
    • Leaders should provide gratitude to employees who live the company's values through regular interactions, like huddles, staff meetings, and performance reviews.
    • Expressions of gratitude, when connected to actions that are in line with company core values, effectively communicate the importance of these ideals.
    • Employees prioritize company culture over compensation, as demonstrated by 95% of job candidates citing culture as crucial.
    • Leaders should prioritize company values to help resolve conflicts, ensuring employees understand and respect the values even if they don't fully agree.
    • Leaders should empathize with employees who may struggle with aligning personal values with company values.

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    Description

    Explore the essential role of core values in organizational leadership. This quiz highlights the importance of integrity and employee engagement in fostering a values-driven work environment. Learn how leaders can exemplify and reinforce these values through actionable behaviors and recognition.

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