Podcast
Questions and Answers
What does the customer profile subsystem primarily support?
What does the customer profile subsystem primarily support?
Which of the following is NOT part of the customer profile subsystem?
Which of the following is NOT part of the customer profile subsystem?
What type of entities can be included under individual customer profiles?
What type of entities can be included under individual customer profiles?
How are customer groups categorized?
How are customer groups categorized?
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What aspect of customer links is managed in the core banking system?
What aspect of customer links is managed in the core banking system?
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Which of the following statements is correct regarding customer codes?
Which of the following statements is correct regarding customer codes?
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What type of information is included in a customer's media file?
What type of information is included in a customer's media file?
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How is the customer type determined in the system?
How is the customer type determined in the system?
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Which of these is true about customer groups?
Which of these is true about customer groups?
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What is expected of a user when managing customer links?
What is expected of a user when managing customer links?
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Study Notes
Customer Overview
- Supports management of customer information including profiles, groups, relationships, and media files.
- Customer profiles for individuals and businesses include management of basic, additional, and financial information.
- Modifications to customer profile information require approval.
Customer Groups
- Manages different customer and account groupings based on customer purposes.
- Includes deposit and credit account groups along with general customer groups.
- Changes to customer group information also need approval.
Customer Links
- Facilitates management of relationships among customers (e.g., colleagues, spouses, employees).
- Approval is required for any modifications to these relationships.
Client Media Files
- Handles a variety of customer media such as digital signatures and business licenses.
- Aids in storing important documentation related to customer accounts.
Definitions
- Customer Profile Code: Categorizes customers with codes based on type (e.g., individual, SME, enterprise).
- Customer Group Code: Distinguishes customer groups with identifiers for various business types (e.g., governmental, private companies).
- Customer Association Code: Further identifies relationships, governed by bank-specific formats.
- System automatically displays codes uniquely assigned to each customer type; users cannot alter them.
Customer Statuses
- Defines statuses for customer accounts:
- Pending to Approve: For new customers awaiting verification.
- Normal: Active customers currently engaged with the bank.
- Block: Status for customers whose information may need to be restricted.
- Closed: Indicates customers who are no longer active.
- Bank provides customizable status options, allowing updates based on internal logic (e.g., waiting for approval, draft).
- Only authorized users (request creators and testers) can change customer statuses.
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Description
This quiz focuses on the customer management subsystem within core banking systems. Participants will learn about managing customer profiles and groups, including essential financial information and the approval process for modifications. Test your understanding of customer information management in banking.
