Core Banking System: Customer Overview

Questions and Answers

What does the customer profile subsystem primarily support?

Customer information management (correct)

Management of customer groups

Creation of credit account groups

Approval of customer link modifications

Which of the following is NOT part of the customer profile subsystem?

Customer group approval (correct)

Customer link management

Basic information management

Customer media file management

What type of entities can be included under individual customer profiles?

Only financial institutions

Only government organizations

Single customers and businesses (correct)

Only private companies

How are customer groups categorized?

Depending on customer's purpose Signup and view all the answers

What aspect of customer links is managed in the core banking system?

Management of customer relationships Signup and view all the answers

Which of the following statements is correct regarding customer codes?

Customer codes are displayed automatically by the system. Signup and view all the answers

What type of information is included in a customer's media file?

Digital signatures and business licenses Signup and view all the answers

How is the customer type determined in the system?

When opening an account Signup and view all the answers

Which of these is true about customer groups?

They are defined by the bank with a customized format. Signup and view all the answers

What is expected of a user when managing customer links?

To approve modifications to link information. Signup and view all the answers

Study Notes

Customer Overview

Supports management of customer information including profiles, groups, relationships, and media files.
Customer profiles for individuals and businesses include management of basic, additional, and financial information.
Modifications to customer profile information require approval.

Customer Groups

Manages different customer and account groupings based on customer purposes.
Includes deposit and credit account groups along with general customer groups.
Changes to customer group information also need approval.

Customer Links

Facilitates management of relationships among customers (e.g., colleagues, spouses, employees).
Approval is required for any modifications to these relationships.

Client Media Files

Handles a variety of customer media such as digital signatures and business licenses.
Aids in storing important documentation related to customer accounts.

Definitions

Customer Profile Code: Categorizes customers with codes based on type (e.g., individual, SME, enterprise).
Customer Group Code: Distinguishes customer groups with identifiers for various business types (e.g., governmental, private companies).
Customer Association Code: Further identifies relationships, governed by bank-specific formats.
System automatically displays codes uniquely assigned to each customer type; users cannot alter them.

Customer Statuses

Defines statuses for customer accounts:
- Pending to Approve: For new customers awaiting verification.
- Normal: Active customers currently engaged with the bank.
- Block: Status for customers whose information may need to be restricted.
- Closed: Indicates customers who are no longer active.
Bank provides customizable status options, allowing updates based on internal logic (e.g., waiting for approval, draft).
Only authorized users (request creators and testers) can change customer statuses.

Description

This quiz focuses on the customer management subsystem within core banking systems. Participants will learn about managing customer profiles and groups, including essential financial information and the approval process for modifications. Test your understanding of customer information management in banking.