Questions and Answers
Which platform is used primarily for SN verification and contract status?
The Service Connect tool is utilized for finding customer accounts and contacts.
False
What platform acts as a documentation database?
Business Portal
C4C stands for __________.
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Match the following tools with their primary functions:
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What is the primary use of Exploris?
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The HUB portal helps in interpreting PN notes.
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What is the main purpose of the Sales Locator tool?
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IQ2 is known as CPQ, __________, or IQ Squared.
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Match the following platforms with their respective roles:
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Study Notes
COPS
- Facilitates serial number (SN) verification and ownership tracking.
- Provides insights on machine status, age, location, contract status, and warranty status.
- Serves as a key resource for Ownership, Business Intelligence, Documentation Integrity, and Proprietary Information.
Service Connect
- Allows SN verification and identification of supported SNs.
- Offers information on production dates, specifications, core components, and access to manuals/parts books.
- Acts as a vital resource for Technical Information.
Exploris (E-ASL, ASL)
- Functions as a Digital Parts Book that is regularly maintained.
- Provides part number (PN) IDs and supports keyword searches for parts.
- Used for requesting parts books, serving as a critical reference for PN IDs.
ASC Order Case Tracking (Belgium Portal)
- Reviews PN validity and aids in interpreting PN notes.
- Serves as the authoritative guide for PN Validity.
HUB (NSC Portal)
- Assists in interpreting availability levels and supersession as a second resort.
- Ensures proper stock checking and inventory management.
C4C (Cloud 4 Customer) CRM
- Manages customer accounts and contacts, registered products, leads, and opportunities.
- Functions as a US Database of SNs and operates as a quoting tool for Parts and Equipment Sales departments.
- Supports Customer Record/Relationship Management.
MyQuest
- Details various ticket types and outlines internal procedures, guidelines, and policies.
- Acts as an internal communications portal, streamlining communication through a queue system instead of relying on emails or phone calls.
Business Portal
- Central hub for finding applications, products, ECBs, literature, and documentation.
- Functions as a comprehensive documentation database.
Sales Locator
- Internal tool for locating sales, service, and parts contacts within the organization.
- Aids in enhancing internal collaboration and support operations.
BOM Extractor
- Provides a kit breakdown lookup for bundled kits.
- Delivers more accurate results compared to IQ2, improving component identification.
IQ2 (CPQ, Inteliquoter, IQ Squared)
- Serves as a kit breakdown lookup and quote generator.
- Offers comprehensive information on spare maintenance parts.
- Utilized by Inside and Outside Service Sales departments for quoting, containing SNs that have been quoted or uploaded.
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