Questions and Answers
Controlled substances are categorized by:
Since your day is filled with interpersonal contacts, it is necessary
Which would be examples of computer hardware?
The first way to communicate courtesy to the telephone caller is to:
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When one encounters a baffling term you should:
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On most pushbutton phones a steady red light on a phone line indicates that the line:
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When speaking on the phone the best way to promote a feeling of friendliness is:
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A way to send documents rapidly to locations outside the office is by:
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Faxes can be received ____ hours a day.
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One advantage of using a computer is that they:
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A device used to transfer information from one computer to another over telephone lines is a:
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The device that allows the computer operator to manipulate the cursor without using the arrow keys is the:
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The programs that allow the computer operator to perform various tasks are:
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Keys that allow a computer operator to accomplish many functions with one stroke are called:
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A group of computers that are connected is called an):
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If you have a hard of hearing caller, you will need to:
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When you can't understand the name of the person someone is calling about, you should:
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Patient records are:
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A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a(n):
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To prevent unauthorized computer access to confidential patient and financial records the staff must:
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The procedure that protects against the loss of computer data is known as:
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The ability to follow through on a plan without being supervised is important and is called:
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Concern for other people shows through in:
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A patient's surname is the person's:
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On a computer, which of the following is an input device?
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A computer screen is also called the:
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To close a computer program, you would:
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Instructions that tell the computer what to do and how to do it are called:
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To search and access pages of printed data from the Centers for Disease Control or other distant health center in a matter of minutes you would use the:
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The most effective tool that can be used as a guiding principle of maintaining high standards is a(n):
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Procedures introduced in 1987 that were developed by the Centers for Disease Control and Prevention (CDC) to prevent the spread of bloodborne infection are called:
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Biohazard containers should be emptied:
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The purpose of infection control systems is to:
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Staff meetings should be used to do all of the following EXCEPT:
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Study Notes
Categories of Controlled Substances
- Controlled substances are categorized based on their potential for abuse, medical use, and safety.
Interpersonal Communication
- Effective interpersonal communication is crucial in a day filled with social interactions.
Computer Hardware Examples
- Examples of computer hardware include keyboards, monitors, CPUs, and printers.
Telephone Courtesy
- The first way to communicate courtesy to a telephone caller is to introduce yourself promptly and offer assistance.
Understanding Baffling Terms
- When encountering a baffling term, seek clarification or look up definitions to understand its meaning.
Steady Red Light on Phone Line
- A steady red light on a pushbutton phone indicates that the line is currently active or in use.
Promoting Friendliness on Calls
- To promote a feeling of friendliness when speaking on the phone, use a warm tone and friendly language.
Rapid Document Sending
- Sending documents rapidly to locations outside the office can be accomplished through fax machines or email.
Fax Reception Hours
- Faxes can be received 24 hours a day, ensuring availability for time-sensitive communications.
Advantages of Computers
- One advantage of using a computer is the ability to process and store large amounts of information efficiently.
Information Transfer Device
- A modem is a device used to transfer information from one computer to another over telephone lines.
Cursor Manipulation Device
- A mouse allows the computer operator to manipulate the cursor without using arrow keys.
Task-Oriented Programs
- Software applications that allow the operator to perform various tasks are known as programs or applications.
Function Keys
- Keys that enable the operator to achieve multiple functions with a single stroke are referred to as function keys.
Computer Network Definition
- A group of interconnected computers is termed a network.
Communicating with Hard of Hearing Callers
- When dealing with hard of hearing callers, speak clearly and consider using written communication for clarity.
Clarifying Caller Names
- When unable to understand a caller's name, politely ask them to repeat it or spell it out.
Patient Records
- Patient records are confidential documents that contain personal and medical information about patients.
Handling Procedures
- A procedure document should detail the steps for addressing specific situations or tasks in a professional environment.
Preventing Unauthorized Access
- To prevent unauthorized access to confidential patient and financial records, staff must use strong passwords and access controls.
Data Loss Prevention
- The procedure that safeguards against loss of computer data is known as data backup.
Independent Work Ability
- The ability to follow through on a plan independently is termed self-motivation or initiative.
Showing Concern for Others
- Concern for other people is evident in empathetic communication and attention to patient needs.
Patient Surname
- A patient's surname is their family name, often used for official record-keeping.
Input Device Identification
- An input device on a computer includes components such as a keyboard or scanner used to enter data.
Computer Screen Terminology
- A computer screen is also referred to as a monitor or display.
Closing Computer Programs
- To close a computer program, select the "Exit" or "Close" option from the program's menu.
Computer Instructions
- Instructions that guide the computer on operational tasks are known as software or programming commands.
Accessing Health Data
- To quickly search and access printed data from health centers like the CDC, use online databases or search engines.
Guiding Principle for Standards
- An effective tool for maintaining high standards in any environment can be a policy manual or quality control guidelines.
Infection Control Procedures
- Procedures from 1987 developed by the CDC to prevent bloodborne infections are called Universal Precautions.
Biohazard Container Management
- Biohazard containers should be emptied when they are three-quarters full to ensure safety.
Purpose of Infection Control Systems
- The purpose of infection control systems is to prevent the spread of infections within healthcare settings.
Staff Meeting Objectives
- Staff meetings should be utilized for communication, training, and feedback, but not for unrelated personal discussions.
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Description
Test your knowledge on how controlled substances are categorized. This quiz covers various classifications, regulations, and examples pertaining to controlled substances. Ideal for students in pharmacology or health sciences.
