Podcast
Questions and Answers
Controlled substances are categorized by:
Controlled substances are categorized by:
- schedules (correct)
- classes
- groups
- listings
Since your day is filled with interpersonal contacts, it is necessary
Since your day is filled with interpersonal contacts, it is necessary
- be well groomed
- be prepared to handle emergencies
- be understanding
- all of the choices (correct)
Which would be examples of computer hardware?
Which would be examples of computer hardware?
- printers
- disk drives
- monitors and screens
- all of the choices (correct)
The first way to communicate courtesy to the telephone caller is to:
The first way to communicate courtesy to the telephone caller is to:
When one encounters a baffling term you should:
When one encounters a baffling term you should:
On most pushbutton phones a steady red light on a phone line indicates that the line:
On most pushbutton phones a steady red light on a phone line indicates that the line:
When speaking on the phone the best way to promote a feeling of friendliness is:
When speaking on the phone the best way to promote a feeling of friendliness is:
A way to send documents rapidly to locations outside the office is by:
A way to send documents rapidly to locations outside the office is by:
Faxes can be received ____ hours a day.
Faxes can be received ____ hours a day.
One advantage of using a computer is that they:
One advantage of using a computer is that they:
A device used to transfer information from one computer to another over telephone lines is a:
A device used to transfer information from one computer to another over telephone lines is a:
The device that allows the computer operator to manipulate the cursor without using the arrow keys is the:
The device that allows the computer operator to manipulate the cursor without using the arrow keys is the:
The programs that allow the computer operator to perform various tasks are:
The programs that allow the computer operator to perform various tasks are:
Keys that allow a computer operator to accomplish many functions with one stroke are called:
Keys that allow a computer operator to accomplish many functions with one stroke are called:
A group of computers that are connected is called an):
A group of computers that are connected is called an):
If you have a hard of hearing caller, you will need to:
If you have a hard of hearing caller, you will need to:
When you can't understand the name of the person someone is calling about, you should:
When you can't understand the name of the person someone is calling about, you should:
Patient records are:
Patient records are:
A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a(n):
A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a(n):
To prevent unauthorized computer access to confidential patient and financial records the staff must:
To prevent unauthorized computer access to confidential patient and financial records the staff must:
The procedure that protects against the loss of computer data is known as:
The procedure that protects against the loss of computer data is known as:
The ability to follow through on a plan without being supervised is important and is called:
The ability to follow through on a plan without being supervised is important and is called:
Concern for other people shows through in:
Concern for other people shows through in:
A patient's surname is the person's:
A patient's surname is the person's:
On a computer, which of the following is an input device?
On a computer, which of the following is an input device?
A computer screen is also called the:
A computer screen is also called the:
To close a computer program, you would:
To close a computer program, you would:
Instructions that tell the computer what to do and how to do it are called:
Instructions that tell the computer what to do and how to do it are called:
To search and access pages of printed data from the Centers for Disease Control or other distant health center in a matter of minutes you would use the:
To search and access pages of printed data from the Centers for Disease Control or other distant health center in a matter of minutes you would use the:
The most effective tool that can be used as a guiding principle of maintaining high standards is a(n):
The most effective tool that can be used as a guiding principle of maintaining high standards is a(n):
Procedures introduced in 1987 that were developed by the Centers for Disease Control and Prevention (CDC) to prevent the spread of bloodborne infection are called:
Procedures introduced in 1987 that were developed by the Centers for Disease Control and Prevention (CDC) to prevent the spread of bloodborne infection are called:
Biohazard containers should be emptied:
Biohazard containers should be emptied:
The purpose of infection control systems is to:
The purpose of infection control systems is to:
Staff meetings should be used to do all of the following EXCEPT:
Staff meetings should be used to do all of the following EXCEPT:
Flashcards are hidden until you start studying
Study Notes
Categories of Controlled Substances
- Controlled substances are categorized based on their potential for abuse, medical use, and safety.
Interpersonal Communication
- Effective interpersonal communication is crucial in a day filled with social interactions.
Computer Hardware Examples
- Examples of computer hardware include keyboards, monitors, CPUs, and printers.
Telephone Courtesy
- The first way to communicate courtesy to a telephone caller is to introduce yourself promptly and offer assistance.
Understanding Baffling Terms
- When encountering a baffling term, seek clarification or look up definitions to understand its meaning.
Steady Red Light on Phone Line
- A steady red light on a pushbutton phone indicates that the line is currently active or in use.
Promoting Friendliness on Calls
- To promote a feeling of friendliness when speaking on the phone, use a warm tone and friendly language.
Rapid Document Sending
- Sending documents rapidly to locations outside the office can be accomplished through fax machines or email.
Fax Reception Hours
- Faxes can be received 24 hours a day, ensuring availability for time-sensitive communications.
Advantages of Computers
- One advantage of using a computer is the ability to process and store large amounts of information efficiently.
Information Transfer Device
- A modem is a device used to transfer information from one computer to another over telephone lines.
Cursor Manipulation Device
- A mouse allows the computer operator to manipulate the cursor without using arrow keys.
Task-Oriented Programs
- Software applications that allow the operator to perform various tasks are known as programs or applications.
Function Keys
- Keys that enable the operator to achieve multiple functions with a single stroke are referred to as function keys.
Computer Network Definition
- A group of interconnected computers is termed a network.
Communicating with Hard of Hearing Callers
- When dealing with hard of hearing callers, speak clearly and consider using written communication for clarity.
Clarifying Caller Names
- When unable to understand a caller's name, politely ask them to repeat it or spell it out.
Patient Records
- Patient records are confidential documents that contain personal and medical information about patients.
Handling Procedures
- A procedure document should detail the steps for addressing specific situations or tasks in a professional environment.
Preventing Unauthorized Access
- To prevent unauthorized access to confidential patient and financial records, staff must use strong passwords and access controls.
Data Loss Prevention
- The procedure that safeguards against loss of computer data is known as data backup.
Independent Work Ability
- The ability to follow through on a plan independently is termed self-motivation or initiative.
Showing Concern for Others
- Concern for other people is evident in empathetic communication and attention to patient needs.
Patient Surname
- A patient's surname is their family name, often used for official record-keeping.
Input Device Identification
- An input device on a computer includes components such as a keyboard or scanner used to enter data.
Computer Screen Terminology
- A computer screen is also referred to as a monitor or display.
Closing Computer Programs
- To close a computer program, select the "Exit" or "Close" option from the program's menu.
Computer Instructions
- Instructions that guide the computer on operational tasks are known as software or programming commands.
Accessing Health Data
- To quickly search and access printed data from health centers like the CDC, use online databases or search engines.
Guiding Principle for Standards
- An effective tool for maintaining high standards in any environment can be a policy manual or quality control guidelines.
Infection Control Procedures
- Procedures from 1987 developed by the CDC to prevent bloodborne infections are called Universal Precautions.
Biohazard Container Management
- Biohazard containers should be emptied when they are three-quarters full to ensure safety.
Purpose of Infection Control Systems
- The purpose of infection control systems is to prevent the spread of infections within healthcare settings.
Staff Meeting Objectives
- Staff meetings should be utilized for communication, training, and feedback, but not for unrelated personal discussions.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
