Contemporary Business Communication Chapter 1: An Overview
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Questions and Answers

What should be considered when modifying a message to suit the audience's needs?

  • The time and date of message delivery
  • The audience's viewpoints, mind-set, and education level (correct)
  • The tone and pitch of the sender's voice
  • The sender's background and education level

    • What should a sender avoid using in a message?

  • A single negative word (correct)
  • Positive and optimistic language
  • Technical jargon and complex terms
  • Formal and polite tone

    • What is a key feature of considerate communication?

  • Emphasizing the audience's needs and feelings (correct)
  • Using complex vocabulary and jargon
  • Emphasizing the sender's needs and opinions
  • Focusing on what is impossible

    • What should a courteous message aim to do?

    <p>Show respect and gratitude towards the receiver</p> Signup and view all the answers

    Why is it important to emphasize 'what is possible' in a message?

    <p>To stimulate a positive reaction from the audience</p> Signup and view all the answers

    What is a characteristic of a considerate message?

    <p>It empathizes with the audience and shows interest</p> Signup and view all the answers

    What should a sender avoid in a courteous message?

    <p>Expressions that hurt, irritate, or insult</p> Signup and view all the answers

    What is a feature of a courteous message?

    <p>It is positive and focused on the audience</p> Signup and view all the answers

    Why is it important to show optimism in a message?

    <p>To stimulate a positive reaction from the audience</p> Signup and view all the answers

    What is a key aspect of considerate communication?

    <p>Empathizing with the audience and showing interest</p> Signup and view all the answers

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