Consumer Spending and Environmental Trends Quiz
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Questions and Answers

Which level of planning focuses on delineated product groups that operate on a clearly definable market?

  • SBU-level
  • Concern level
  • Strategic planning process
  • Product/market-combinations (correct)

What is the purpose of a mission statement?

  • To define the organization's purpose (correct)
  • To outline the company's objectives
  • To motivate employees
  • To identify customer needs

What should a mission statement be based on?

  • The organization's unique assets and competencies
  • The company's vision
  • The basic needs of the market (correct)
  • The company's profit goals

Which of the following best describes marketing?

<p>The process by which companies engage customers and build strong customer relationships (D)</p> Signup and view all the answers

What is the main difference between marketing and sales?

<p>Marketing focuses on long-term relationships and customer input, while sales focuses on short-term goals and limited customer input (C)</p> Signup and view all the answers

What is the role of marketing in times of economic crisis?

<p>Marketing is still important and not just for profit (B)</p> Signup and view all the answers

Which group consists of firms that help the company to promote, sell, and distribute its goods to final buyers?

<p>Marketing intermediaries (B)</p> Signup and view all the answers

What is the study of human populations called?

<p>Demography (C)</p> Signup and view all the answers

Which generation is the wealthiest in US history?

<p>Baby boomers (A)</p> Signup and view all the answers

Which one of the following is NOT an element of a modern marketing system?

<p>Customers (D)</p> Signup and view all the answers

Which marketing management orientation focuses on improving production and distribution efficiency when demand is greater than supply?

<p>Production (production concept) (A)</p> Signup and view all the answers

What is the equation for customer lifetime value (CLV)?

<p>CLV = value of the entire stream of purchases a customer makes over a lifetime of patronage (B)</p> Signup and view all the answers

Which of the following best describes the BCG growth-share matrix?

<p>A method for evaluating the attractiveness of strategic business units (D)</p> Signup and view all the answers

What is the purpose of the Ansoff matrix?

<p>To develop growth strategies (A)</p> Signup and view all the answers

What is market positioning?

<p>The arrangement of a product in the minds of target consumers (A)</p> Signup and view all the answers

Which one of these is the correct formula for calculating Marketing Return on Investment (ROI)?

<p>ROI = Net return from a marketing investment divided by the costs of the marketing investment (A)</p> Signup and view all the answers

What does the PDCA cycle stand for?

<p>Plan-Do-Check-Act (D)</p> Signup and view all the answers

Which of the following is part of the microenvironment in the marketing environment?

<p>Suppliers (D)</p> Signup and view all the answers

What is the purpose of cause-related marketing?

<p>To differentiate commercial organizations (D)</p> Signup and view all the answers

What is the main reason for market segmentation?

<p>To meet the distinct needs of different market segments (D)</p> Signup and view all the answers

Which one of the following is NOT a type of market segmentation mentioned in the text?

<p>Behavioral segmentation (A)</p> Signup and view all the answers

Which one of the following is a factor that influences the profitability of an industry or market, according to Porter's five forces model?

<p>Bargaining power of customers (C)</p> Signup and view all the answers

Which one of the following is NOT a factor considered when evaluating market segments for targeting?

<p>Customer operating characteristics (D)</p> Signup and view all the answers

Which type of marketing targets the whole market with one offer?

<p>Undifferentiated (mass) marketing (C)</p> Signup and view all the answers

Which one of the following is NOT a factor that influences the profitability of an industry or market, according to Porter's five forces model?

<p>Bargaining power of suppliers (C)</p> Signup and view all the answers

Which one of the following is a type of segmentation used to identify smaller, better-defined target groups?

<p>Multiple segmentation (C)</p> Signup and view all the answers

Which one of the following is NOT a type of market segmentation dependent on the product?

<p>Geographic segmentation (A)</p> Signup and view all the answers

Which one of the following is a type of market segmentation that divides the market based on variables such as age, life-cycle stage, and gender?

<p>Demographic segmentation (B)</p> Signup and view all the answers

Which one of the following is NOT a factor that influences the profitability of an industry or market, according to Porter's five forces model?

<p>Bargaining power of customers (C)</p> Signup and view all the answers

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