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Consumer Rights in Retail

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Questions and Answers

What is the main purpose of consumer legislation in retail?

To protect businesses from consumers

To increase product prices

To protect consumers from unfair practices (correct)

To promote advertising

Which of the following does NOT fall under the definition of 'misrepresentation' in consumer legislation?

Describing a product as having features it does not possess

Using deceptive marketing techniques to mislead consumers about a product's benefits

Providing accurate details about the product's warranty (correct)

Omitting key information that could influence a consumer's purchase decision

In the context of consumer rights, what is the significance of a product being of 'merchantable quality'?

The product must meet a reasonable standard based on its price and description (correct)

The product must be marketed only to a specific target audience

The product must be the most expensive option available in the market

The product must last for a significant period of time regardless of the price

Under the Consumer Rights Act 2015, when can a consumer reject faulty goods and demand a refund?

Within 30 days of purchase, regardless of the type of fault (C) Signup and view all the answers

Which of these situations is NOT covered by the Consumer Rights Act 2015?

A consumer receives a free tote bag with a purchase, which later tears (A) Signup and view all the answers

If a product develops a fault within 6 months, who bears the burden of proof?

The retailer must demonstrate the fault did not exist at the time of sale (A) Signup and view all the answers

What are the potential consequences for a retailer who provides false information about a product?

The retailer may face legal consequences and the consumer can claim compensation (B) Signup and view all the answers

Which consumer protection principle ensures that the product purchased is free from defects?

Merchantable quality (C) Signup and view all the answers

Study Notes

Consumer Rights in Retail

Purpose of Consumer Legislation: Protect consumers from unfair practices.
"Fitness for Purpose": Products must be suitable for their intended use.
"Misrepresentation": Providing false or misleading information about a product.
"Merchantable Quality": Products must meet a reasonable standard based on description and price.

Consumer Rights Act 2015

Remedies for Faulty Goods: Repair, replacement, or refund.
Rejection Timeframe: Typically 30 days to reject faulty goods and get a refund.
Act's Coverage: Digital content, physical goods, and services. Free promotional items are not covered.

Retailer's Responsibilities

Fault within Six Months: The retailer must prove the product wasn't faulty at sale time.
False Information: Retailer may face legal consequences and the consumer can seek compensation.

Key Principles

Merchantable Quality: Ensures products are free from defects.

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Description

This quiz focuses on consumer rights as outlined in the Consumer Rights Act 2015. It covers key principles such as product quality, misrepresentation, and the responsibilities of retailers in ensuring consumers are protected. Test your knowledge of consumer legislation and its significance in retail.