Podcast
Questions and Answers
What is the main purpose of consumer legislation in retail?
What is the main purpose of consumer legislation in retail?
- To protect businesses from consumers
- To increase product prices
- To protect consumers from unfair practices (correct)
- To promote advertising
Which of the following does NOT fall under the definition of 'misrepresentation' in consumer legislation?
Which of the following does NOT fall under the definition of 'misrepresentation' in consumer legislation?
- Describing a product as having features it does not possess
- Using deceptive marketing techniques to mislead consumers about a product's benefits
- Providing accurate details about the product's warranty (correct)
- Omitting key information that could influence a consumer's purchase decision
In the context of consumer rights, what is the significance of a product being of 'merchantable quality'?
In the context of consumer rights, what is the significance of a product being of 'merchantable quality'?
- The product must meet a reasonable standard based on its price and description (correct)
- The product must be marketed only to a specific target audience
- The product must be the most expensive option available in the market
- The product must last for a significant period of time regardless of the price
Under the Consumer Rights Act 2015, when can a consumer reject faulty goods and demand a refund?
Under the Consumer Rights Act 2015, when can a consumer reject faulty goods and demand a refund?
Which of these situations is NOT covered by the Consumer Rights Act 2015?
Which of these situations is NOT covered by the Consumer Rights Act 2015?
If a product develops a fault within 6 months, who bears the burden of proof?
If a product develops a fault within 6 months, who bears the burden of proof?
What are the potential consequences for a retailer who provides false information about a product?
What are the potential consequences for a retailer who provides false information about a product?
Which consumer protection principle ensures that the product purchased is free from defects?
Which consumer protection principle ensures that the product purchased is free from defects?
Flashcards
Consumer Legislation Purpose
Consumer Legislation Purpose
The main purpose is to protect consumers from unfair practices.
Fitness for Purpose
Fitness for Purpose
Products must be suitable for their intended use.
Misrepresentation
Misrepresentation
Providing false or misleading information about a product.
Merchantable Quality
Merchantable Quality
Signup and view all the flashcards
Remedy for Faulty Goods
Remedy for Faulty Goods
Signup and view all the flashcards
Time to Reject Faulty Goods
Time to Reject Faulty Goods
Signup and view all the flashcards
Exclusions of the Consumer Rights Act
Exclusions of the Consumer Rights Act
Signup and view all the flashcards
Retailer's Responsibility for Faults
Retailer's Responsibility for Faults
Signup and view all the flashcards
Study Notes
Consumer Rights in Retail
-
Purpose of Consumer Legislation: Protect consumers from unfair practices.
-
"Fitness for Purpose": Products must be suitable for their intended use.
-
"Misrepresentation": Providing false or misleading information about a product.
-
"Merchantable Quality": Products must meet a reasonable standard based on description and price.
Consumer Rights Act 2015
-
Remedies for Faulty Goods: Repair, replacement, or refund.
-
Rejection Timeframe: Typically 30 days to reject faulty goods and get a refund.
-
Act's Coverage: Digital content, physical goods, and services. Free promotional items are not covered.
Retailer's Responsibilities
-
Fault within Six Months: The retailer must prove the product wasn't faulty at sale time.
-
False Information: Retailer may face legal consequences and the consumer can seek compensation.
Key Principles
- Merchantable Quality: Ensures products are free from defects.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
