Podcast
Questions and Answers
A consumer experiences an injury due to a faulty product. According to consumer rights, what recourse should they expect?
A consumer experiences an injury due to a faulty product. According to consumer rights, what recourse should they expect?
- The manufacturer is obligated to replace the faulty product with a newer model.
- The consumer is responsible for all medical costs, as they chose to use the product.
- To be compensated for the injury, with consideration given to the extent of the damages. (correct)
- A full refund of the product's purchase price, regardless of extent of the injury.
A company is running an advertising campaign with exaggerated claims about its product's benefits. Which consumer protection objective is being violated?
A company is running an advertising campaign with exaggerated claims about its product's benefits. Which consumer protection objective is being violated?
- Freedom of choice, as consumers are still able to choose whether or not to purchase the product.
- Safe consumption, as the product itself may not be dangerous.
- Saving on consumption, as consumers may be encouraged to make unnecessary purchases.
- Fair consumption, due to misleading advertising. (correct)
A consumer discovers a potential safety issue with a food product they purchased. Which organization should they report this issue to?
A consumer discovers a potential safety issue with a food product they purchased. Which organization should they report this issue to?
- FDA (Food and Drug Administration) (correct)
- B.E. 2522
- ACT (Consumer Protection ACT)
- OCPB (Office of the Consumer Protection Board)
A new regulation aims to prevent a single company from controlling the entire market for a specific product. Which aspect of consumer protection is this regulation addressing?
A new regulation aims to prevent a single company from controlling the entire market for a specific product. Which aspect of consumer protection is this regulation addressing?
A cosmetic product's advertising makes misleading medical claims that exaggerate the product's benefits. Which area of consumer protection is primarily concerned with this issue?
A cosmetic product's advertising makes misleading medical claims that exaggerate the product's benefits. Which area of consumer protection is primarily concerned with this issue?
Flashcards
Consumer Rights
Consumer Rights
The right to accurate information, free choice, safety, fair contracts, and compensation for injuries.
Consumer Objectives
Consumer Objectives
Safe consumption, fair practices (no exaggerated advertising), and responsible spending.
Consumer Protection Act
Consumer Protection Act
Protects consumers by controlling advertising, ensuring proper product labels, fair contracts, and reasonable prices.
Advertising Regulations
Advertising Regulations
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Trade Competition Laws
Trade Competition Laws
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Study Notes
- Consumer protection is for someone who buys and uses products
- Variety: Many
- Exaggerated: over present
Consumer Rights
- Consumers have the right to receive correct information in order to make decisions
- Consumers have the freedom of choice, to purchase without being influenced
- Consumers can expect safety in the goods and services they use
- Consumers are entitled to fair contracts
- Consumers may have injuries considered and be compensated
Objectives Consumers Can Request
- Ensure safe consumption by controlling food and drug safety
- Ensure fair consumption, preventing exaggerated advertising and unfair contracts
- Saving on consumption, buy only necessary things
- When problems arise from using products report to the FDA (Food and Drug Administration)
Consumers Protection Laws
- File complaints with the OCPB
- Consumer Protection Act, B.E. 2522 (3rd Amendment) B.E. 2556, to make better
Protect Consumers from Advertising
- Control unethical wording
- Prevent any dangers from advertising
- Slogans
Product Labels
- Caution is necessary
- Stop using incorrect labels
- Produced to sell in the country
Contracts Real Estate
- Contracts are for real estate
- Buying and selling of condos
Prices of Goods, Services
- Protect consumers from unfair prices
- Consumers get quality goods at reasonable prices
Trade Competition
- Protects both entrepreneurs and consumers
- Prevents monopolization of the market
Other Protections
- Drung
- Food: protect from advertising exceeding reality, claiming it's better than it is, misleading medical
- Cosmetic
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Description
Explanation of consumer rights, objectives and consumer protection laws. Consumers have rights to information, freedom of choice, safety, fair contracts and compensation for injuries. They can report issues to the FDA and file complaints with the OCPB.
