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Questions and Answers
Which of the following was established in the USA during the 1930s?
Which of the following was established in the USA during the 1930s?
What was one of the four consumer rights asserted by JFK in his speech to Congress in 1962?
What was one of the four consumer rights asserted by JFK in his speech to Congress in 1962?
What does the right to information protect consumers against?
What does the right to information protect consumers against?
The right to basic services and choice ensures access to what?
The right to basic services and choice ensures access to what?
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Which organization was formed in Europe during the 1950s?
Which organization was formed in Europe during the 1950s?
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In the context of consumer rights, what does 'choice' enable consumers to do?
In the context of consumer rights, what does 'choice' enable consumers to do?
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What does the right to redress entail for consumers?
What does the right to redress entail for consumers?
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Which factor is crucial in the consumer's ability to choose effectively?
Which factor is crucial in the consumer's ability to choose effectively?
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What is one of the principal rights of consumers regarding the government's decision-making process?
What is one of the principal rights of consumers regarding the government's decision-making process?
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What does the right to redress primarily ensure for consumers?
What does the right to redress primarily ensure for consumers?
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Which of the following best describes the right to consumer education?
Which of the following best describes the right to consumer education?
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Which consumer right emphasizes the importance of a sustainable environment?
Which consumer right emphasizes the importance of a sustainable environment?
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Which of the following is NOT listed as a consumer right?
Which of the following is NOT listed as a consumer right?
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What represents a critical consumer responsibility?
What represents a critical consumer responsibility?
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What is a notable distinction between consumer rights and responsibilities?
What is a notable distinction between consumer rights and responsibilities?
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How does the concept of rights versus responsibilities relate to consumer behavior?
How does the concept of rights versus responsibilities relate to consumer behavior?
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Study Notes
Consumer Law ModuleCST 107, Week 2
- Learning Objectives: Discuss why consumers need protection and describe/apply consumer rights & responsibilities.
Recap of Week 1
- Why do consumers need protection? (This was a question in Week 1, not detailed answers)
Consumer Protection Framework
- Key components: Regulation, Representation, Advice, Enforcement, Consumer Protection
Consumer Rights
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Timeline:
- 1930s: Consumer Union founded in the USA
- 1950s: Consumer Associations formed in Europe
- Government White Papers for national consumer bodies
- National Consumer Council in England
- General Consumer Council for Northern Ireland (independent statutory body)
- JFK's Consumer Rights Speech (1962): Four key rights – Safety, Informed, Choice, Heard
- International Organisation of Consumer Unions (1987): Rights to Information, Basic Services & Choice, Representation & Protection, Redress, Consumer Education
Right to Information
- Example: Packaged as "nut-free," but containing nuts, 12,000 miles on a car odometer (when it was higher), Halal meat but containing pork, energy rating 'E'
Right to Basic Services and to Choice
- Competitive Prices: Access to variety of products and services at competitive prices, and fair prices for monopolies
- Example: Water use at a caravan site, annual price increases for electricity, gas, public transport
Choice
- Consumer Power: Consumers can discriminate among products and are constantly looking for attractive products and competitive prices.
Right to Representation and Protection
- Consumer interests: Assured that they will be heard in the making and execution of Government policy, e.g., water reform
- Example: Consumers should be consulted on decisions affecting them
Right to Redress
- Compensation/Redress: Receive compensation for misrepresentation or shoddy goods/services including legal aid for small claims
- Example: Wrongly charged for something not purchased; returning defective items with money back.
Right to Consumer Education
- Informed Consumers: Acquire knowledge and skills for informed consumerism throughout life
- Example: Consumer Skills for All, Consumer Proficiency, Financial Capability/Literacy Strategy
Right to a Healthy Environment
- Dignity and Well-being: Right to freedom, equality, and adequate conditions for life, environment protection for current and future generations
- Example: Sustainability and responsible consumerism
Consumer Councils' Consumer Rights (Summary)
- Rights like Access, Choice, Information, Representation and Redress are listed.
Legal Protection
- UK Laws: Many excellent consumer protection laws, EU Directives often replacing domestic laws (though not always enhancing rights)
- EU Legislation: EU legislation can sometimes reduce consumer protection.
Reading Material
- John (1994): The consumer revolution: redressing the balance (chapters on consumer revolution)
- Gabriel and Lang (2015): The unmanageable consumer, 3rd edition
- Cartwright(2007): Crime, punishment and consumer protection (Journal of Consumer Policy).
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Description
This quiz covers essential elements of consumer protection and explores why consumers need safeguarding in their rights and responsibilities. It reviews historical milestones and the critical framework involving regulation and representation. Enhance your understanding of consumer rights as discussed in Week 2.
