Consumer Rights Act 2015 Quiz

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Questions and Answers

What form do implied terms take?

Specific promises to the buyer

What happened to the Ford Fiesta that Nora traded in?

  • It was sold to Owen, who discovered a serious flaw and returned it to the dealership.
  • It was damaged in an accident and was deemed unrepairable.
  • It was discovered to be stolen and was returned to its rightful owner. (correct)
  • It was sold to Owen, who later returned it to the dealership.

What was the problem with the trousers Rose bought?

They had a serious flaw.

What did the retailer say about Rose's request for a full refund?

<p>They said they would need to contact the manufacturer first. (C)</p> Signup and view all the answers

What was the problem with the cotton sheets Stephen bought?

<p>The material was not the type advertised. (C)</p> Signup and view all the answers

What was the manager's response to Tessa's complaint about the weed killer?

<p>He was sympathetic but reminded her that she did not accept the advice given to her.</p> Signup and view all the answers

The seller is not responsible for providing goods of satisfactory quality under the Consumer Rights Act, 2015.

<p>False (B)</p> Signup and view all the answers

The Consumer Rights Act, 2015 applies only to goods and not to services.

<p>False (B)</p> Signup and view all the answers

Which of the following is NOT considered an unfair term under the Consumer Rights Act, 2015?

<p>A clause that specifies the price and delivery date of the goods. (D)</p> Signup and view all the answers

Consumers are not allowed to challenge unfair terms in contracts.

<p>False (B)</p> Signup and view all the answers

What are the consequences of a trader using misleading or aggressive selling practices?

<p>The consumer may be entitled to claim compensation and/or a reduction in price, or to cancel the contract completely.</p> Signup and view all the answers

Flashcards

Implied Terms in Sales Contracts

Unwritten promises about goods that are automatically part of a sales contract, even if not specifically stated.

Stolen Ford Fiesta

Nora's traded-in car was found to be stolen and was returned to the rightful owner.

Defective Trousers

Rose's trousers suffered from a significant flaw.

Refund Request Handling

The retailer needed to consult the manufacturer before granting a full refund to Rose.

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Wrong Cotton Sheets

Stephen's cotton sheets were not the material type advertised.

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Weed Killer Complaint

Tessa's complaint about the weed killer was initially sympathetic by the manager, but she did not follow the given advice, then the manager acknowledged this.

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Consumer Rights Act Applicability - Goods only

False. The Consumer Rights Act, 2015 applies to both goods and services.

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Unfair Contract Term

A clause specifying price and delivery date is not considered unfair, while other clauses might be deemed unfair.

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Consumer Rights to Challenge Unfair Terms

Consumers can challenge unfair contract terms. False. Consumers can challenge unfair terms.

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Misleading/Aggressive Selling Practices

Consequences include compensation, price reduction, or contract cancellation if the trader uses misleading or aggressive selling practices.

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Trader Responsibility (Consumer Rights Act)

A trader is responsible for providing satisfactory goods, under the Consumer Rights Act, 2015. True

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Study Notes

Consumer Rights Act, 2015

  • Implied terms are specific promises to a buyer.
  • Sellers have the right to sell goods, but responsibility exists if a good is stolen, etc.
  • Goods must be of satisfactory quality.
  • Example: Rose bought trousers with a flaw, shop refused refund; Stephen bought sheets incorrectly described, shop refused refund.
  • Fit for purpose. Example: Tessa bought weedkiller, it was the wrong product and damaged plants.

Implied Conditions

  • Sellers have the right to sell products.
  • Goods need to be satisfactory quality.
  • Goods are fit for purpose.
  • Installation needs to be correct if agreed.

Learning Objectives

  • Discuss unfair contract terms under Consumer Rights Act 2015.
  • Understand consumer protection under the Act.

Recap of Week 4

  • Remedies available to consumers under the Act.
  • How these remedies are applied.

Unfair Contract Terms

  • Consumer Rights Act 2015 covers unfair terms in contracts.

Fairness Test

  • Contract terms are tested for fairness.
  • Terms must be transparent and intelligible to consumers.
  • Unfair terms aren't legally binding.
  • Competition and Markets Authority can stop use of unfair terms.

Challenging Unfair Terms

  • Unfair terms can be challenged legally.
  • Important terms should be clearly stated and understood.
  • Contracts should not diminish consumer rights.

Additional Protection

  • Misleading consumers about rights is an offence.
  • Consumers can claim compensation for misleading or aggressive practices.
  • Compensation, price reduction, or contract cancellation are possible remedies.

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Related Documents

Consumer Rights Act 2015 PDF

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