Consumer Rights Act 2015 Quiz

What form do implied terms take?

What happened to the Ford Fiesta that Nora traded in?

What was the problem with the trousers Rose bought?

What did the retailer say about Rose's request for a full refund?

What was the problem with the cotton sheets Stephen bought?

What was the manager's response to Tessa's complaint about the weed killer?

The seller is not responsible for providing goods of satisfactory quality under the Consumer Rights Act, 2015.

The Consumer Rights Act, 2015 applies only to goods and not to services.

Which of the following is NOT considered an unfair term under the Consumer Rights Act, 2015?

Consumers are not allowed to challenge unfair terms in contracts.

What are the consequences of a trader using misleading or aggressive selling practices?

Consumer Rights Act, 2015

Implied terms are specific promises to a buyer.
Sellers have the right to sell goods, but responsibility exists if a good is stolen, etc.
Goods must be of satisfactory quality.
Example: Rose bought trousers with a flaw, shop refused refund; Stephen bought sheets incorrectly described, shop refused refund.
Fit for purpose. Example: Tessa bought weedkiller, it was the wrong product and damaged plants.

Implied Conditions

Sellers have the right to sell products.
Goods need to be satisfactory quality.
Goods are fit for purpose.
Installation needs to be correct if agreed.

Learning Objectives

Discuss unfair contract terms under Consumer Rights Act 2015.
Understand consumer protection under the Act.

Recap of Week 4

Remedies available to consumers under the Act.
How these remedies are applied.

Unfair Contract Terms

Consumer Rights Act 2015 covers unfair terms in contracts.

Fairness Test

Contract terms are tested for fairness.
Terms must be transparent and intelligible to consumers.
Unfair terms aren't legally binding.
Competition and Markets Authority can stop use of unfair terms.

Challenging Unfair Terms

Unfair terms can be challenged legally.
Important terms should be clearly stated and understood.
Contracts should not diminish consumer rights.

Additional Protection

Misleading consumers about rights is an offence.
Consumers can claim compensation for misleading or aggressive practices.
Compensation, price reduction, or contract cancellation are possible remedies.

Test your knowledge on the Consumer Rights Act 2015, focusing on implied terms and unfair contract terms. This quiz will cover aspects like the quality of goods, fit for purpose, and the remedies available to consumers under the Act. Understand your rights and responsibilities as a consumer!