Consumer Rights Act 2015 Overview
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Questions and Answers

What form do implied terms take?

Implied terms take the form of specific promises to the buyer.

What legal right does the seller have in relation to the goods?

The seller has the legal right to sell the goods.

In the scenario with Nora and the Ford Fiesta, Belfast Road Motors was aware that the car was stolen.

False

What quality must goods be of according to the Consumer Rights Act 2015?

<p>Goods must be &quot;satisfactory quality.&quot;</p> Signup and view all the answers

Why does the retailer refuse to give Rose a refund?

<p>The retailer refuses to give Rose a refund because she has to contact the manufacturer first.</p> Signup and view all the answers

Stephen buys three pairs of blue cotton sheets, and they are exactly as described on the packaging.

<p>False</p> Signup and view all the answers

What does the supervisor suggest Stephen should have done before leaving the store?

<p>The supervisor suggests Stephen should have checked that the sheets were as described on the packaging before leaving the store.</p> Signup and view all the answers

Why did Tessa go to the garden centre?

<p>Tessa went to the garden centre seeking advice from expert gardeners on how to destroy weeds in her rockery.</p> Signup and view all the answers

The weed killer Tessa bought damaged all the plants in her rockery, not just the weeds.

<p>True</p> Signup and view all the answers

The manager of the garden centre offered Tessa a full refund and apologized for the wrong advice.

<p>False</p> Signup and view all the answers

Name the implied conditions the content refers to.

<p>The implied conditions referred to in the content are: goods must be of satisfactory quality, the seller has the right to sell the goods, fit the description given, fit for purpose and installed correctly where installation has agreed to as part of the contract.</p> Signup and view all the answers

What two aspects related to consumer protection are discussed in learning objectives #2?

<p>The two aspects related to consumer protection discussed in learning objectives #2 are unfair contract terms protection and the consumer protection afforded under the Consumer Rights Act, 2015.</p> Signup and view all the answers

What are the remedies available to consumers under the Consumer Rights Act 2015?

<p>The content does not explicitly specify the remedies available to consumers under the Consumer Rights Act 2015, however it mentions &quot;recap of week four&quot;, indicating that this information has been discussed in a previous week.</p> Signup and view all the answers

The Consumer Rights Act 2015 covers the use of unfair terms in consumer contracts.

<p>True</p> Signup and view all the answers

What is an unfair term?

<p>An unfair term is a term in a contract that is not legally binding on consumers due to its lack of fairness or transparency.</p> Signup and view all the answers

For a contract term to be fair, it must be transparent and comprehensible to consumers.

<p>True</p> Signup and view all the answers

The Competition and Markets Authority are ultimately responsible for protecting individual consumers from unfair terms.

<p>False</p> Signup and view all the answers

What happens to unfair terms if they are successfully challenged?

<p>If successfully challenged, unfair terms become legally unenforceable, meaning they are not binding on the consumer.</p> Signup and view all the answers

All important terms should be laid out clearly in contracts or agreements, and both parties must understand them.

<p>True</p> Signup and view all the answers

A contract should include a clause that suggests a diminishment of a customer's legal rights.

<p>False</p> Signup and view all the answers

Attempting to mislead a customer about their legal rights is an offence under the Consumer Protection from Unfair Trading Regulations, 2008.

<p>True</p> Signup and view all the answers

What actions can a consumer take if a trader has used misleading or aggressive selling practices?

<p>A consumer who has been subject to misleading or aggressive selling practices can claim compensation, a reduction in price, or cancel the contract completely.</p> Signup and view all the answers

Study Notes

Consumer Rights Act 2015

  • Covers miscellaneous protection of consumer rights.
  • Implied terms: Specific promises to the buyer.
  • Seller's right to sell goods: Seller responsible for goods being legitimate.
  • Example: Nora buys a stolen car; the seller is not responsible.

Goods Quality

  • Goods must be of satisfactory quality.
  • Example: Rose buys trousers with a flaw and wants a refund. The retailer may refuse without manufacturer approval.
  • Description given: Goods must match described characteristics.
  • Example: Stephen buys blue sheets, but they're pink and nylon. He gets no refund.

Fit for Purpose

  • Goods must be suitable for intended use.
  • Example: Tessa buys weed killer, it damages the rockery (wrong instruction).

Implied Conditions

  • Satisfactory quality
  • Seller's right to sell goods
  • Fit for purpose
  • Correct installation (if applicable)

Learning Objectives

  • Discuss unfair contract terms under the Consumer Rights Act 2015.
  • Understand consumer protection under the Consumer Rights Act 2015.

Recap of Week 4

  • Consumer remedies under the Consumer Rights Act 2015 and application.

Unfair Contract Terms

  • Consumer Rights Act 2015 covers unfair terms in contracts.
  • Fairness test: Contract terms are tested for fairness.
  • Transparency: Terms must be intelligible.
  • Enforcement: Competition and Markets Authority can take action.
  • Challenging unfair terms: Terms may be unenforceable.
  • All important terms should be included and understood.
  • Consumer rights cannot be diminished.

Additional Protection

  • Misleading consumers about rights is an offense.
  • Aggressive selling practices may lead to compensation or canceling the contract.

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Related Documents

Consumer Law ModuleCST 107 PDF

Description

Explore the key points of the Consumer Rights Act 2015, including consumer protections, implied terms, and the obligations of sellers. This quiz covers essential concepts such as goods quality, fitness for purpose, and implied conditions that safeguard consumer rights.

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