Consumer Psychology: Key Concepts

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Questions and Answers

According to the Society for Consumer Psychology's definition, what is the primary focus of consumer psychology?

  • Applying theoretical psychological approaches to understanding consumers. (correct)
  • Examining the neurological processes that drive purchasing decisions.
  • Analyzing the economic trends that influence consumer spending.
  • Studying the historical patterns of consumer behavior in different cultures.

Which of the following reflects an internal influence on consumer activities?

  • Cultural background
  • The media
  • Social group
  • Emotions (correct)

Which of the following historical figures pioneered eye-tracking research to study where consumers look in advertisements?

  • Walter Dill Scott
  • John B. Watson
  • Nixon (correct)
  • Harry Hollingworth

Which of the following best describes market segmentation?

<p>A strategy to identify distinct groups of consumers with similar characteristics and needs, in order to tailor marketing strategies. (C)</p> Signup and view all the answers

A consumer purchases a fuel-efficient car primarily to reduce their carbon footprint. Which type of need does this primarily satisfy?

<p>Utilitarian need (A)</p> Signup and view all the answers

According to Maslow's hierarchy of needs, which of the following needs must be satisfied before an individual can pursue self-esteem needs?

<p>Belongingness and love needs (D)</p> Signup and view all the answers

In the context of consumer behavior, what does the term 'consumer behavior' encompass?

<p>The processes individuals, groups, and organizations use to select, secure, use, and dispose of products, services, ideas, or experiences. (D)</p> Signup and view all the answers

Studying consumer behavior through the lens of social institutions and group relationships aligns with which disciplinary influence?

<p>Sociology (B)</p> Signup and view all the answers

Which research approach focuses on understanding consumer behavior through in-depth, detail-rich descriptions of a few consumers' experiences?

<p>Interpretivism (A)</p> Signup and view all the answers

Which type of data is characterized as existing and accessible, such as government census data or internal company records?

<p>Secondary data (B)</p> Signup and view all the answers

In qualitative research, what is the primary purpose of using probing questions?

<p>To encourage respondents to provide more detailed and insightful answers. (B)</p> Signup and view all the answers

A researcher asks participants to complete the sentence: "People who shop at luxury stores are..." This is an example of what kind of test?

<p>Sentence-completion test (C)</p> Signup and view all the answers

In quantitative research, what does probability sampling ensure?

<p>That every member of the population has an equal chance of being selected. (B)</p> Signup and view all the answers

Observational research is used to understand consumer behavior. What is the key characteristic of obtrusive observation?

<p>Participants are aware they are being observed. (C)</p> Signup and view all the answers

In experimental research, what is the primary purpose of manipulating an independent variable?

<p>To determine the causal effect of the independent variable on the dependent variable. (B)</p> Signup and view all the answers

What does it mean for a measure to have reliability in quantitative research?

<p>It produces consistent results when repeated under similar conditions. (D)</p> Signup and view all the answers

How do digital natives typically approach consumption compared to previous generations?

<p>They grew up wired in a highly networked, always-on digital world.. (A)</p> Signup and view all the answers

Which of the following is a key feature of social media's impact on consumption?

<p>It promotes a culture of participation through synchronous and asynchronous interactions. (B)</p> Signup and view all the answers

What did Walter Dill Scott discover about consumers in his early studies?

<p>Consumers are irrational, emotional, and easily influenced. (C)</p> Signup and view all the answers

Which of the following best describes how Kurt Lewin influenced consumer psychology?

<p>By demonstrating that self-persuasion is more effective than direct persuasion. (C)</p> Signup and view all the answers

A product is advertised as being stylish and fun. Which type of need is that product attempting to satisfy?

<p>Hedonic need (B)</p> Signup and view all the answers

Which disciplinary approach to researching consumer behavior relies on systematic, rigorous procedures and objective measurement?

<p>Positivism (C)</p> Signup and view all the answers

What is the primary characteristic of qualitative research design in consumer behavior?

<p>Probing consumer opinions, feelings, and why with open-ended questions. (D)</p> Signup and view all the answers

How might a researcher use word association to explore consumer perception of a brand?

<p>By asking consumers to list words that come to mind when they think of the brand. (C)</p> Signup and view all the answers

When should a researcher use nonprobability sampling?

<p>When convenience and purposive selection are acceptable. (B)</p> Signup and view all the answers

What does the use of an eye-tracker during consumer behavior research primarily reveal?

<p>The information consumers are focused on. (D)</p> Signup and view all the answers

How does causation differ from correlation in consumer behavior research?

<p>Causation indicates one variable causes an effect on another, while correlation means variables change together. (A)</p> Signup and view all the answers

Which of the following best describes the concept of validity in data collection?

<p>The appropriateness of the data for answering the research questions. (A)</p> Signup and view all the answers

How has the digital revolution specifically influenced e-commerce?

<p>It has made business-to-consumer and consumer-to-consumer commerce possible. (B)</p> Signup and view all the answers

How does Harry Hollingworth's research contribute to consumer psychology?

<p>Tested the effect of caffeine on people's sensory and cognitive functioning (B)</p> Signup and view all the answers

Which of the following examples below is using a personal factor to segment consumers?

<p>Lifestyle (A)</p> Signup and view all the answers

Which of the following represents Maslow’s 'esteem needs' level?

<p>Confidence and achievement. (D)</p> Signup and view all the answers

Which of the following fields does NOT contribute to the study of consumer behavior?

<p>Quantum physics (C)</p> Signup and view all the answers

Interpretivism leverages data to understand consumper better through:

<p>Interpreting consumer behavior (C)</p> Signup and view all the answers

What is a screener questionnaire primarily used for in consumer behavior research?

<p>To design qualitative research (C)</p> Signup and view all the answers

When analyzing data, what is something to keep in mind with causation?

<p>Causation can show an effect on another variable (D)</p> Signup and view all the answers

When using social media to impact trends of consumption, how does one approach it?

<p>Social media requires participants to apply user-generated content. (B)</p> Signup and view all the answers

During the early work in consumer psychology, which method did John B. Watson apply?

<p>Testimonial advertising (C)</p> Signup and view all the answers

Which of the following best describes the Utilitarian requirements of a consumer?

<p>Objective and tangible attributes of products (C)</p> Signup and view all the answers

Flashcards

Consumer Psychology

Employs theoretical psychological approaches to understanding consumers.

Consumer Psychology

Understanding how and why people engage in buying activities and influences upon them.

Market Segmentation

To identify groups of similar consumers for devising strategies that appeal to them particularly

Utilitarian Needs

Fulfills a practical need and emphasizes objective, tangible attributes of products.

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Hedonic Needs

Satisfaction from feeling excitement and fun.

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Productivity Needs

To use time constructively.

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Consumer Behavior

Individuals, groups, or organizations select, purchase, use, or dispose of products, services, ideas, or experiences to satisfy needs and desires

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Experimental Psychology

Perception, learning, and memory processes.

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Clinical Psychology

Psychological adjustment.

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Human Ecology

Allocation of individual or family resources.

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Social Psychology

Behavior of individuals as members of social groups.

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Sociology

Social institutions and group relationships

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Macroeconomics

Consumers' relations with the marketplace

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Demography

Measurable characteristics of a population

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History

Societal changes over time

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Cultural Anthropology

Society's beliefs and practices

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Secondary Data

Existing data that is accessible

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Primary Data

New data collected specifically for the research purpose

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Exploratory objectives

Qualitative research

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Quantitative Research

Measure consumer responses objectively into numbers

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Causation

A variable causing effect on another.

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Correlation

Variables change together.

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Reliability

Collection instruments produce the same findings.

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Validity

It collects the appropriate data needed to answer the questions or objectives stated

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Digital Natives

Consumers who grew up wired in a highly networked, always-on digital world

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