Consumer Protection Regulations Quiz
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Questions and Answers

What is the maximum time a Licensee has to respond to consumer requests for information?

  • 72 hours
  • 48 hours
  • 96 hours (correct)
  • 24 hours

    • What information must be included in the consumer directories published by Licensees?

  • A list of all employees
  • The terms of service in the first section (correct)
  • A summary of customer complaints
  • A detailed history of the company

    • What kind of language should be used in contracts provided by Licensees?

  • Technical terms
  • Ambiguous language
  • Legal jargon
  • Clear language (correct)

    • What specific information is a Licensee required to provide regarding service quality?

    <p>The waiting time for initial connection</p> Signup and view all the answers

    What should consumers be informed about before entering into a contract for any service?

    <p>Complete description of the service</p> Signup and view all the answers

    What must a Licensee provide regarding bundled services or products?

    <p>A description of each component and the price of any component sold separately.</p> Signup and view all the answers

    In relation to upgrade or migration options, what information must consumers receive?

    <p>Clear and complete information regarding terms, service performance changes, and any fees resulting from the upgrade.</p> Signup and view all the answers

    What is a requirement for information about a Licensee's service?

    <p>It must be published on the Licensee's website and social media platforms.</p> Signup and view all the answers

    What specific pricing information is a Licensee required to inform the consumer of before entering a contract?

    <p>The applicable rates, what the charges include, and the frequency of charges.</p> Signup and view all the answers

    What responsibility does a Licensee hold when services are bundled with third-party services?

    <p>The Licensee is fully responsible for the effective performance of the entire package.</p> Signup and view all the answers

    What is required of a disclaimer in an advertisement?

    <p>It should not negate the principal message of the advertisement.</p> Signup and view all the answers

    What is the minimum duration a Licensee must retain evidence of compliance?

    <p>Two years</p> Signup and view all the answers

    What is NOT a requirement for unsolicited telemarketing?

    <p>Providing a link to the Licensee's website</p> Signup and view all the answers

    Which of the following is required for the review process of advertisements?

    <p>The advertisement must be reviewed by someone trained in advertising matters.</p> Signup and view all the answers

    What must a Licensee provide when conducting unsolicited telemarketing?

    <p>The right to cancel the transaction within seven days.</p> Signup and view all the answers

    What kind of training should marketing staff receive?

    <p>Training on compliance with advertising legislation and the General Code.</p> Signup and view all the answers

    Which of the following is a requirement for an advertisement’s disclaimer?

    <p>The disclaimer must be understandable and clear.</p> Signup and view all the answers

    What is meant by 'substantiating claims' in an advertisement?

    <p>Justifying claims with necessary documentation when requested.</p> Signup and view all the answers

    What is one of the main objectives of the General Consumer Code of Practice?

    <p>To govern the provision of services by licensed communications operators.</p> Signup and view all the answers

    Which of the following is NOT covered under Part II - Provision of Information to Consumers?

    <p>Consumer payment advice</p> Signup and view all the answers

    Which section deals specifically with the obligations of consumers in the General Consumer Code of Practice?

    <p>Part V - Consumer Obligations</p> Signup and view all the answers

    What requirement is placed on advertisements regarding services according to the General Consumer Code of Practice?

    <p>They should reflect the actual availability of services.</p> Signup and view all the answers

    What does Part VI of the General Consumer Code of Practice focus on?

    <p>Protection of consumer information.</p> Signup and view all the answers

    Which of the following actions is prohibited under Part V - Consumer Obligations?

    <p>Misuse of public communication services.</p> Signup and view all the answers

    What is the purpose of the compliance monitoring mentioned in Part IX?

    <p>To ensure compliance with the code by licensees.</p> Signup and view all the answers

    Which of the following should be included in consumer billing according to Part IV?

    <p>Itemisation of charges.</p> Signup and view all the answers

    In Part VIII - Complaints Handling, what is a required aspect of the complaint process?

    <p>Timeframe for handling complaints.</p> Signup and view all the answers

    What does Part VII address regarding calling services?

    <p>Calling and connected line identification services.</p> Signup and view all the answers

    What is required for the principal message of an advertisement?

    <p>It should be captured in the body of the advertisement.</p> Signup and view all the answers

    Which of the following statements about price details in print media is correct?

    <p>Price details must be in a minimum font size of 10 points.</p> Signup and view all the answers

    What should a Licensee avoid in comparative advertising?

    <p>Disparaging competing products or companies.</p> Signup and view all the answers

    What information must be provided regarding internet connection speeds?

    <p>Details on both download and upload speeds.</p> Signup and view all the answers

    In advertising special promotions, which of the following actions is required?

    <p>Disclose key terms and limitations of the promotion.</p> Signup and view all the answers

    Which of the following is NOT a requirement for the effective advertisement disclosure?

    <p>Providing disclaimers that can negate major messages.</p> Signup and view all the answers

    When using print media, what is one of the layout requirements for price details?

    <p>It must be in a minimum font size that is easily readable.</p> Signup and view all the answers

    What circumstance must a Licensee disclose when advertising internet connection speeds?

    <p>If special conditions affect the availability of speeds.</p> Signup and view all the answers

    What is the maximum number of days a Licensee has to process and issue a bill within each billing period?

    <p>10 days</p> Signup and view all the answers

    Which of the following circumstances can delay the issuance of a bill by a Licensee?

    <p>Information from other suppliers</p> Signup and view all the answers

    How should a Licensee ensure consumers can verify their bill payments?

    <p>Through acknowledgment on the next bill or other methods</p> Signup and view all the answers

    What is the minimum advance written notification period for proposed changes in billing periods?

    <p>60 days</p> Signup and view all the answers

    When a consumer has not paid a bill, which of the following measures must the Licensee take?

    <p>Advance warnings before service interruption</p> Signup and view all the answers

    In case of unforeseen delays, what must a Licensee do?

    <p>Rectify the situation in a timely manner</p> Signup and view all the answers

    Which of the following is NOT a reason for a potential delay in bill issuance?

    <p>Consumer questioning bill accuracy</p> Signup and view all the answers

    What should a Licensee do if there is a billing system problem?

    <p>Immediately resolve the issue and issue bills without undue delay</p> Signup and view all the answers

    Study Notes

    Nigerian Communications (Consumer Code of Practice) Regulations, 2024

    • Official Gazette: Document No. 129, Government Notice No. 25, dated 30th July 2024, Volume 111.
    • Supplement: This notice is a supplement to the official Gazette.
    • Regulations: Covers Nigerian Communications (Consumer Code of Practice) Regulations, 2024.
    • Page Numbers: Pages B555-588.

    Regulations Details

    • Act: Nigerian Communications Act No. 19, 2003
    • Arrangement of Regulations: Divided into Parts I-IV
    • Part I: Objectives and Application: Outlines objectives, procedures for licensees to prepare approved consumer codes of practice and the contents of these regulations.
    • Part II: Consumer Codes of Practice: Details the general consumer code of practice, individual consumer codes of practice, approval processes, and publication of approved codes.
    • Part III: Compliance and Enforcement: Addresses compliance provisions, contraventions, and enforcement measures for licensees.
    • Part IV: Miscellaneous Provisions: Includes powers to give directives, revocation, savings, other general provisions, interpretation, citation, and a schedule.

    Additional Information

    • Annual Subscription Costs:
      • Local: N50,000.00
      • Overseas (Surface Mail): N65,000.00
      • Overseas (Second Class Air Mail): N80,000.00
      • Present Issue: N4,000.00 per copy
    • Subscription Queries: Address queries for subscription after 1st January to the Federal Government Printer, Lagos.

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    Related Documents

    Nigerian Communications (Consumer Code of Practice) Regulations 2024 PDF

    Description

    Test your knowledge on the regulations governing Licensees and their responsibilities towards consumers. This quiz covers response times, required information in directories, contract language, service quality, and more. Ensure you understand the key aspects that protect consumer rights in various service agreements.

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