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Questions and Answers
What is unfair business practice according to the given text?
What is a manufacturer's responsibility in case of unsafe products?
What is a requirement for manufacturers and suppliers of goods?
What is an anti-competitive practice mentioned in the text?
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What is a requirement for product labeling?
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What is a safety standard that business entities must comply with?
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What is a prohibited business practice?
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What is a responsibility of business entities?
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What is a prohibited practice in the market?
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What is a minimum product labeling requirement?
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Study Notes
Product Labeling Requirements
- Manufacturer, importer, or re-packer's address in Bhutan
- Ingredients and compositions
- Net weight, measure, or numerical count
- Country of manufacture
- Date of manufacture and expiry date
The Office of Consumer Protection
- Enforce provisions of the Act
- Disseminate information and educate consumers on their rights
- Advise and educate consumers on various matters, including:
- Legal rights and remedies
- Health risks
- Product hazards
- Weight and measures, prices, quality, credit conditions
- Product labeling
- Safety, durability, performance, and repairability
- Receive complaints from consumers and facilitate redress of grievances
- Investigate detrimental trade practices and address issues
- Monitor market and trade practices, ensure ethical conduct
- Promote fair trade practices, market competition, and consumer choices
- Carry out research on consumer issues and emerging concerns
Consumerism and Consumer Protection in Bhutan
- Consumerism: protection or promotion of consumer interests, organized efforts to protect consumers from unfair practices
- Need for consumerism: markets often have shortages, adulteration, black markets, and profit-oriented businesses neglect social responsibilities
- Components of consumerism:
- Consumer awareness and action against exploitation
- Voluntary consumer organizations promoting consumer interests
- Business self-regulation for consumer protection
Problems Faced by Consumers
- Pricing
- Adulteration
- Duplication
- Artificial demand
- Ignore standard
- Advertising
- Product risk
- Warranty and services
Consumer Rights and Responsibilities
- Rights:
- Protection of life, health, and safety
- True, sufficient, clear, and timely education on goods and services
- Fair, non-discriminatory, and equitable treatment
- Access to a variety of products at competitive prices
- Redress against unfair trade practices
- Forming consumer associations
- A physical environment that enhances the quality of life
- Basic goods and services for dignified living
- Responsibilities:
- Promoting awareness of goods and services
- Solidarity with consumer groups
- Social responsibility to preserve cultural, social, and economic traditions
- Environmental responsibility in consumption patterns
- Safe environment for consuming goods and services
Duties of Business Entities
- Respect and protect consumer rights and economic interests
- Promote ethical and fair trade practices
- Provide adequate information on goods and services
- Refrain from unfair practices, such as:
- Charging different prices for the same goods or services
- Supplying different quality goods or services
- Denying services or goods based on discriminatory criteria
- Excluding certain groups from accessing goods or services
- Comply with safety standards and recall unsafe products
- Display goods for sale with prices and affix labels with necessary information
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Description
This quiz covers the provisions of the Consumer Protection Act, including labeling requirements and the mandate of the Office of Consumer Protection.
