Consumer Perception and Its Processes

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Questions and Answers

What is the first stage in the process of perception?

  • Interpretation
  • Exposure (correct)
  • Response
  • Attention

Sensation and perception are the same processes.

False (B)

What role does attention play in the perception process?

Attention helps us focus on relevant sensory information from our environment.

Our _____ experiences allow our brains to make sense of incoming stimuli.

<p>life</p> Signup and view all the answers

Match the following sensory receptors with their corresponding sense:

<p>Eyes = Sight Ears = Hearing Nose = Smell Tongue = Taste Skin = Touch</p> Signup and view all the answers

Which of the following is NOT a source of sensory stimuli?

<p>Thought processes (B)</p> Signup and view all the answers

The stimuli our brain considers relevant are always the same for everyone.

<p>False (B)</p> Signup and view all the answers

Why do marketers study consumer perception?

<p>To understand how to effectively sell products and services by leveraging consumer perception.</p> Signup and view all the answers

What does the Müller-Lyer illusion demonstrate?

<p>The lines are of equal length despite apparent differences (D)</p> Signup and view all the answers

Motion illusions occur when the eye perceives actual movement.

<p>False (B)</p> Signup and view all the answers

What principle do marketers use to highlight their advertising messages?

<p>Figure ground principle</p> Signup and view all the answers

According to the Weber-Fechner law, a just noticeable difference (JND) is a constant ratio of the ________ stimulus.

<p>original</p> Signup and view all the answers

Match the following perceptual concepts with their descriptions:

<p>Müller-Lyer illusion = Misleading perception of line lengths Motion illusion = Perception of movement without actual motion Figure ground relationship = Shifting perception between figure and background Weber-Fechner law = Quantifies the perception of changes in stimuli</p> Signup and view all the answers

Which scenario illustrates the Weber-Fechner law?

<p>Failing to detect 500 grams added to a 10 kg weight (D)</p> Signup and view all the answers

People's perception of packaging size is not influenced by prior associations.

<p>False (B)</p> Signup and view all the answers

What perceptual strategy do companies use to encourage consumers to perceive they need less product?

<p>Redesigning the bottle cap</p> Signup and view all the answers

Marketers assume that a price reduction of at least _______% will make an impact on shoppers.

<p>20</p> Signup and view all the answers

Which of the following illustrates an example of figure-ground organization?

<p>A vase that can also be seen as two faces (D)</p> Signup and view all the answers

Flashcards

Perception

The process of translating raw sensory stimuli into meaningful information.

Sensation

The process of receiving stimuli from the environment through receptors in our bodies.

Stimuli

Units of input from the environment to our senses.

Sensory Receptors

Organs that receive sensory inputs - sight, hearing, smell, taste, and touch.

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Selective Attention

The focus of our attention on specific information.

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Interpretation

The assigning of meaning to sensory experiences.

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Three-Stage Process of Perception

The three stages of perception: sensory exposure, attention, and interpretation.

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Life Experiences

The knowledge and experiences that influence how we interpret sensory information.

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Weber-Fechner Law

The tendency to perceive a change in a stimulus as a constant ratio of the original stimulus. For example, you would notice a 500 gram difference when holding a 500 gram object, but not when holding a 10 kg object.

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Just Noticeable Difference (JND)

The smallest change in a stimulus that can be detected by a person. It's like the tipping point where you notice something is different.

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Müller-Lyer Illusion

A visual illusion where two lines of equal length appear to be different lengths due to the presence of arrowheads at the ends. It demonstrates how our perception can be tricked.

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Figure-Ground Organization

A principle that explains how we organize our visual perception, often perceiving one part of a stimulus (the figure) as dominant over the other (the ground). It's like seeing a vase or two faces depending on what you focus on.

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Motion Perception

The way we perceive objects in motion. It's like recognizing a moving object by its motion patterns.

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Subjective Perception

Our sensory perception is often subjective and can be influenced by our prior experiences and expectations. Imagine mistaking a friend for someone else from a distance!

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Perceptual Trick in Packaging

Using a packaging design trick to make it appear that a smaller amount of product is actually a larger amount. It's like creating an optical illusion with packaging.

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Perception and Reality

The concept that our perception of the world is not always objective and can be influenced by illusions and our own interpretations.

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Misidentification of Objects

Our interpretation of sensory information is not always accurate, leading to misidentifications and illusions. This shows how our brain processes information.

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Figure-Ground Perception Influenced by Associations

The concept that our understanding of a figure-ground pattern can be influenced by our prior experiences and emotions. Imagine seeing a vase as a scary monster if you were recently scared!

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Study Notes

Consumer Perception

  • Perception is the process of transforming raw sensory input into meaningful information.
  • Sensation is the process of receiving stimuli from the environment via sensory receptors.
  • Sensory receptors include those for sight, sound, smell, taste, and touch.
  • Sensory stimuli come from various sources: products, packaging, displays, brand names, customer service, ads, and commercials.

Three-Stage Perception Process

  • Exposure to sensory input.
  • Focusing attention on the input.
  • Interpreting the information to create meaning.

Perception & Reality

  • Our perception is an approximation of reality, formed within our brains and based on individual experiences.
  • We filter out many stimuli due to attentional "software."
  • Individual needs, experiences, values, and feelings shape our perception.

Subjectivity of Perception

  • Sensory input interpretation is not objective.
  • We can misidentify objects or quantities (e.g., Müller-Lyer Illusion).
  • Motion illusions and figure-ground relationships further demonstrate that perception is subjective.

Figure-Ground Organization

  • Perceptions are often organized into figure-ground relationships. (e.g., faces vs vase)
  • Figure-ground perception can be influenced by past experiences (pleasant, neutral, aversive).
  • Marketers leverage figure-ground to position a stimulus as focal in a marketing message.

Weber's Law

  • Weber's Law quantifies the perception of change in a stimulus (just noticeable difference—JND).
  • JND is a constant ratio of the original stimulus.
  • Smaller changes are noticeable with smaller initial stimuli, while larger changes are needed with larger initial stimuli.
  • This impacts product discounting, package design in green marketing, and more.
  • For example, a 20% markdown on a $10 item is noticeable, but the same discount on a $200 item won't feel significant.

Marketing Applications of Perception

  • Understanding consumer perception is crucial for successful product/service sales or marketing.
  • Marketers employ various techniques to influence consumer perception, including adjusting product discounts or designing packaging to appear more economical.

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