5 Questions
Which of the following is an example of a search quality?
The color of a shirt
Which of the following is an example of an experience quality?
The ease of use of a software
Which of the following is an example of a credence quality?
The effectiveness of a medicine
Which of the following is NOT one of the dimensions of service quality?
Reliability
What is the ultimate result of customer satisfaction?
Customer loyalty
Test your knowledge on search, experience, and credence properties in this quiz! Learn about the different attributes consumers can determine before and after purchasing a product. Explore the concepts of satisfaction and service quality. See how well you understand these important qualities in consumer decision making.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
