Consumer Behaviour Studies

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Questions and Answers

What is the primary objective of a marketing strategy?

  • To segment a broad market
  • To evaluate consumer purchase decisions
  • To identify product-related need sets
  • To deliver Customer Value (correct)

What is the process of dividing a broad market into subsets of customers with common needs?

  • Marketing Strategy
  • Market Segmentation (correct)
  • Consumer Decision Process
  • Product-Related Need Sets

What is the formula to calculate Perceived Value?

  • Perceived Value = Perceived Benefits / Perceived Costs
  • Perceived Value = Perceived Benefits – Perceived Costs (correct)
  • Perceived Value = Perceived Benefits + Perceived Costs
  • Perceived Value = Perceived Benefits × Perceived Costs

What is the fourth step in the market segmentation process?

<p>Selecting an Attractive Segment(s) to Serve (A)</p> Signup and view all the answers

What can be added through elements of the marketing mix?

<p>Value (C)</p> Signup and view all the answers

What is the process of evaluating alternative options in the consumer decision process?

<p>Alternative Evaluation (A)</p> Signup and view all the answers

What is the primary focus of consumer behavior studies?

<p>Understanding the processes individuals use to select, secure, and use products (B)</p> Signup and view all the answers

According to Mothersbaugh, Hawkins, and Kleiser (2020), what is the main goal of consumer behavior?

<p>To satisfy consumer needs and wants (D)</p> Signup and view all the answers

What is a key challenge in studying consumer behavior?

<p>The complexity of human behavior (C)</p> Signup and view all the answers

What is the purpose of market segmentation in marketing strategy?

<p>To group customers with similar needs and preferences (D)</p> Signup and view all the answers

What is the third step in the market segmentation process?

<p>Grouping customers with similar need sets (C)</p> Signup and view all the answers

What do the authors of the textbook suggest that readers should ask themselves about their own consumer behavior?

<p>How do I decide what products to purchase? (A)</p> Signup and view all the answers

What is the main idea of the Role Theory in consumer behavior?

<p>Consumers behave like actors, seeking out props to suit their different roles (B)</p> Signup and view all the answers

What is the key to understanding consumer behavior, according to marketers?

<p>Understanding the wants and needs of different consumer segments (D)</p> Signup and view all the answers

What is the relationship between situations and consumer decisions?

<p>Consumer decisions result from perceived problems and opportunities in specific situations (D)</p> Signup and view all the answers

What is the main difference between needs and wants, according to the text?

<p>The text does not provide a clear distinction between needs and wants (B)</p> Signup and view all the answers

What is the process of consumer behavior, according to the text?

<p>A process influenced by internal and external factors (B)</p> Signup and view all the answers

What is the significance of understanding internal and external influences on consumer behavior?

<p>It is crucial for marketers to develop effective marketing strategies (C)</p> Signup and view all the answers

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