Consumer Awareness Quiz

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Questions and Answers

What should consumers do to reduce the risk of being cheated during sales?

Compare the quality, prices, and weights of products before and after sales (correct)

Always trust the labels on products

Follow popular opinions about products

Avoid purchasing during sales entirely

Which of the following is a common issue consumers face with service providers?

Customers do not need to provide any feedback about services

Service taxes are charged without customer consent (correct)

The prices of services are always transparent

All service providers are dedicated to customer satisfaction

How can consumers address problems faced with specific shopkeepers or service providers?

Unite with neighbors or friends who faced the same issues (correct)

Ignore the issues and move on

Accept that there is nothing they can do

Report the issues to online forums

What issue is related to gas agencies mentioned in the discussion?

Filling commercial cylinders from domestic gas supplies Signup and view all the answers

What is a common complaint about service providers like banks?

They often refuse to cooperate with customer queries Signup and view all the answers

What happens frequently regarding security deposits charged by builders and schools?

Deposits are charged without interest Signup and view all the answers

What is one of the identified issues with railway ticket counters?

Counters are often unstaffed during working hours Signup and view all the answers

In the context of service complaints, what could potentially lead to improved service?

Organizing consumer groups to address issues Signup and view all the answers

What could indicate that a weight used by a shopkeeper is defective?

It has a hollow or false bottom. Signup and view all the answers

What should a consumer check when buying unpackaged milk from a vendor?

If the measure is emptied completely before refilling. Signup and view all the answers

Which of the following is a sign of a potentially cheating shopkeeper when buying vegetables?

The balance has iron rings on one side. Signup and view all the answers

When purchasing cloth, which practice should raise suspicion about the merchant's measuring method?

The merchant stretches the fabric while measuring. Signup and view all the answers

What might indicate that a balance scale is faulty?

The pointer is missing from the middle. Signup and view all the answers

What practice should consumers avoid when buying from a fabric merchant?

Seeing if the merchant uses a table for measurement. Signup and view all the answers

What is a common method shopkeepers might use to cheat customers when weighing?

Sticking magnets under the balance pans. Signup and view all the answers

Which action should not be taken when inspecting vegetables for quality?

Accepting any rotten vegetables. Signup and view all the answers

What does the right to safety ensure for consumers?

Protection against all harmful products Signup and view all the answers

Which of the following is a safeguard for the right to choose?

Establishing procedures for consumer education about products Signup and view all the answers

If a shopkeeper refuses to provide product information, which right is being violated?

Right to be informed Signup and view all the answers

What action can be taken if a product is deemed unsafe?

File a complaint against the manufacturer Signup and view all the answers

What is the primary purpose of the International Consumer Rights Protection Council (ICRPC)?

To guide aggrieved consumers in filing complaints Signup and view all the answers

Which of the following best describes consumer rights?

Consumers have rights that help protect against malpractices Signup and view all the answers

How does the government protect the right to safety?

By ensuring only safe goods are supplied Signup and view all the answers

Which right allows consumers to select from a range of products?

Right to choose Signup and view all the answers

What action does the government take to safeguard the consumer's right to be informed?

Issuing warnings with advertisements of toxic products Signup and view all the answers

Which of the following is a way the government safeguards the consumer's right to seek redressal?

Providing legal and financial assistance Signup and view all the answers

What does the right to represent allow consumers to do?

To comment on laws and policies concerning consumers Signup and view all the answers

What is an example of a restrictive trade practice mentioned in the content?

Refusing to sell less than one meter of cloth Signup and view all the answers

How does the government monitor consumer complaints?

By bringing complaints to the attention of appropriate authorities Signup and view all the answers

What does the right to be heard ensure for consumers?

The ability to present grievances in legal settings Signup and view all the answers

Which of the following best represents the government's role in consumer awareness?

Issuing laws to protect consumer rights Signup and view all the answers

How does the government ensure that consumers are treated fairly?

By monitoring and enforcing compliance with consumer rights Signup and view all the answers

What is the primary responsibility of consumers according to the content?

To act responsibly and survey the market before purchasing Signup and view all the answers

Which of the following is NOT recommended to ensure a healthy environment?

Increasing use of non-biodegradable materials Signup and view all the answers

What should consumers do when they discover they are being cheated?

File a complaint with the Consumer Forum Signup and view all the answers

Which action demonstrates responsible consumer behavior during product shortages?

Buying less and sharing equally with others Signup and view all the answers

How long do consumers have to file a complaint after purchasing a product?

2 years Signup and view all the answers

What is one way consumers can help in minimizing waste?

Maintaining records of bills and avoiding wastage Signup and view all the answers

Which of the following best describes the purpose of World Consumer Rights Day?

To raise awareness about consumer responsibilities Signup and view all the answers

What should consumers do if they observe a change in a product's quality?

Bring it to the attention of the shopkeeper immediately Signup and view all the answers

At what level can complaints be filed for products costing over one crore?

National level Signup and view all the answers

What is the nominal fee for filing a complaint at the district level?

Rs.100-500 Signup and view all the answers

What is the first step to take when dealing with a complaint?

Contact the seller Signup and view all the answers

How long is the opposite party given to respond to a complaint after they receive a notice from the court?

30 days Signup and view all the answers

Where should you submit your complaint and court fee?

To the receiving clerk in the consumer court Signup and view all the answers

When is it important for both parties to attend hearings?

For all hearings Signup and view all the answers

What document should be attached when filing a complaint?

Bills along with court fee Signup and view all the answers

What should be specified in the complaint regarding compensation?

Desired compensation amount Signup and view all the answers

Study Notes

Consumer Beware! Be Aware!

Sale promotions often have hidden catches
Consumers have rights under the Consumer Protection Act 1986
Consumers can seek help and compensation for unfair practices
Consumers should be responsible and aware of market malpractices

Who is a Consumer?

A consumer is someone who buys or uses goods or services to satisfy their needs
Consumer Protection Act 1986 categorizes consumers:
- People who buy goods
- People who hire or use services

Problems Faced by Consumers

Price Variation: Shopkeepers may charge more than the printed MRP (Maximum Retail Price). Often include hidden taxes.
Lack of Standardized Products: Some products are poor quality imitations of popular brands. These might lack guarantee.
Adulteration: Intentional addition of inferior substances to products to increase profits.
Non-availability, Black-marketing, and Hoarding: Shopkeepers hoard goods or raise prices before annual budgets or festivals.

Consumer Rights

Right to Safety: Safe products and services
Right to Choose: Variety of quality products
Right to Be Informed: Information about products
Right to Be Heard: Voice complaints through proper channels
Right to Redressal: Compensation for damages or issues
Right to Consumer Education: Knowledge and skills for wise consumerism
Right to Basic Needs: Necessary goods and services

Consumer Responsibilities

Consumers should survey the market before buying
Insisting on bills
Being ready to find substitutes to products
Avoid wastage and black marketing

Consumer Aids

Labels: Important product information like ingredients, manufacturer details, and expiry date.
Leaflets: Provide product information, instructions, and maintenance tips.
Packages: Protect products from damage, spoilage, and adulteration.
Advertisements: Provide information about available products in the market
Standardised Marks: Indicate quality and guarantee

Consumer Education

Learning about consumer rights and responsibilities
Crucial for making wise consumer choices
Knowing consumer rights helps to fight against malpractices by sellers and manufacturers

Procedure for filing a complaint

Consumers can file complaints with District, State, or National Consumer Courts
Nominal fees apply for filing, depending on the level of court
Time limits for filing complaints exist (typically 2 years from the date of purchase)
Complaints should outline the problems and offer proof like receipts and evidence

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Description

Test your knowledge about consumer rights and awareness regarding market practices. This quiz will cover the Consumer Protection Act 1986 and various issues faced by consumers in today's market. Understand how to navigate promotions and protect yourself against malpractices.