C4C Videos quiz MC

The process of understanding why a client operates the way they do. This involves listening deeply and uncovering the underlying reasons behind existing practices.

Helping the client recognize and understand their own challenges and find solutions collaboratively.

The stage of change where the human aspect is engaged. It involves addressing emotions, fears, and past behaviors associated with change.

Providing a clear vision for the future after the client has faced difficult truths and gained clarity about their needs.

Turning the energy and understanding from the summit phase into concrete plans for implementation.

The period of actively putting the change plan into action, often with the consultant providing support and guidance.

Planning for a smooth transition out of the consultancy role, ensuring the client can sustain the change independently.

The consultant's responsibility to continuously learn and improve their skills and approach to consulting.

The ultimate goal of any consulting work is to bring about meaningful change in the client organization, inspiring positive transformation.

Ownership implies that the client genuinely embraces the need for change and actively participates in driving the process towards desired outcomes.

This is the heart of a successful consultancy. The client should not only identify the need for change but also actively participate in shaping the solution and implementing it.

Consulting with soul involves encouraging self-reflection and collaborative problem-solving within the client organization.

The traditional approach emphasizes the consultant's expertise and focuses on providing direct solutions. This can be ineffective as it doesn't foster client ownership or build internal capacity.

This approach involves facilitating a process where the client actively participates in defining the problem, analyzing the situation, and designing solutions.

This approach is particularly effective in situations where there is no one 'right answer' and diverse perspectives need to be considered to reach a solution.

The client takes ownership of the problem, analyzes the situation, and ultimately develops their own solutions.

Understanding your own emotions and being able to accurately assess your emotional state.

Controlling your emotions and impulses so they don't control you. It's about thinking before you act.

Understanding the emotions of others, identifying with their wants, needs, and perspectives.

Using social skills to develop strong relationships, managing interactions effectively.

It's like walking on sacred ground

Being physically, emotionally, mentally, and spiritually fit. It's about taking care of yourself.

The ability to understand and manage emotions, both your own and others.

Taking a break from consulting to recharge and maintain balance.

A participatory exercise where participants map key dates in an organization's history along a timeline, identifying critical moments that shape the organization's present behavior.

A participatory activity in which participants represent an organization's history as a flowing river. They visually depict key moments (positive and negative) using twists, turns, obstacles, and other river imagery to illustrate its development.

A participatory method that involves visually mapping out the essential relationships within a situation to understand how they influence a project's success. Participants identify the most critical relationships for trust and collaboration.

A participatory activity where participants evaluate alternative approaches or solutions by scoring them against established criteria. Using everyday items like beans or stones allows for a visual and engaging comparison of options.

A participatory exercise where individuals create an image to represent their organization. This encourages a more holistic understanding of the organization and its dynamics.

A participatory method that encourages participants to use different parts of their brains to explore and understand the organization's nature and challenges.

The process of making sense of vast amounts of information collected through participatory exercises, often involving data analysis and framework application.

Models and frameworks that provide a structured approach to analyzing organizational data and understanding the factors driving an organization's performance.

A model that visualizes an organization as a series of layers, like an onion, with each layer representing different aspects of the organization.

The outermost layer of the onion model, representing the physical resources and financial resources.

The second layer of the onion model, representing the knowledge, skills, and expertise of the organization's staff.

The third layer of the onion model, representing the systems and structures needed to carry out the work effectively, including processes, policies, and procedures.

The fourth layer of the onion model, representing the core purpose, goals, and strategies of the organization.

The innermost layer of the onion model, representing the organization's soul, including its values, culture, and how it interacts with the world.

The process of examining how an organization is developing and changing over time, using different models to understand its stage of growth.

The key to successful consulting, where the client takes ownership of the findings and solutions, leading to lasting change.

The consultant's role is to create a safe space for the client to explore their emotions and confront their fears. This involves active listening, empathy, and support.